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Call Center Customer Service Jobs in Raleigh, NC

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

AND * One year of experience in a call center, customer service role, or related field; OR * An equivalent combination of education and relevant experience sufficient to successfully perform the ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Robert Half

Customer Service Representative

Durham, NC · On-site

$20 - $22/hr

This Long-term Contract position is ideal for someone who thrives in a fast-paced call center ... Enter customer details, service updates, and order information into internal systems with a high ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Raleigh, NC

Call Center Customer Service information

See Raleigh, NC salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center customer service in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Raleigh, NC? For Call Center Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Raleigh, NC look for? The top searched job categories for Call Center Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Customer Service jobs? Cities near Raleigh, NC with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,498 per year, or $17.5 per hour.

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14.75 - $18.50/hr

Part-time

Re-posted yesterday

Job description

Call Center Representative - Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time
Use Your Communication Skills to Support Public Health Research.
Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.
This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.
If you're comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.
What You'll Do
Participant Outreach & Scheduling
  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates
  • Respond to inbound participant inquiries regarding study procedures
  • Clearly explain study-related information in a professional and compassionate manner
  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)
Clinical Research Support
  • Follow approved scripts and study protocols
  • Ask pre-approved screening questions to determine participant eligibility
  • Document interactions accurately in research systems
  • Escalate protocol deviations or concerns to the research team
Data Entry & Documentation
  • Enter participant data into EDC systems and research databases
  • Track follow-ups and ensure completion of required participant touchpoints
  • Maintain strict confidentiality standards
Compliance & Quality
  • Adhere to HIPAA and institutional privacy guidelines
  • Participate in call monitoring and quality assurance reviews
  • Maintain professionalism in all participant communications
What We're Looking For
  • Minimum 2 years of experience in:
    • Call center operations OR
    • Clinical research support
  • Strong data entry accuracy and attention to detail
  • Clear verbal communication skills
  • Comfortable working with structured scripts and compliance requirements
  • Basic proficiency in Microsoft Office tools
  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.
All candidates must pass background screening and meet confidentiality requirements.
Why Join Grace Federal Solutions?
  • Support meaningful public health research
  • Gain exposure to clinical research operations
  • Work in a structured, compliance-driven environment
  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.
Ready to Make an Impact?
Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

Apply