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Technical Support Representative Jobs in Raleigh, NC

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday) Work ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

* Handle inbound and outbound calls related to pharmacy services * Assist patients with prescription status, refill scheduling, and billing inquiries * Provide excellent customer service with empathy ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

This position requires a high degree of independence, technical expertise, and initiative in ... Duties and Responsibilities The duties listed below represent the primary responsibilities of this ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

This position requires a high degree of independence, technical expertise, and initiative in ... Duties and Responsibilities The duties listed below represent the primary responsibilities of this ...

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

STI

Active Directory Technical Specialist

Raleigh, NC · On-site

Senior Technical Support Specialist [Must have Active Directory, Servicenow] Century Center, Raleigh NC 12+ months Description: The NC DIT-Transportation is seeking a Technical Specialist resource ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Raleigh, NC

Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support representative in Raleigh, NC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,716 per year, or $20.5 per hour.

Product Support Representative- PSR

Raleigh, NC • On-site

Linder Industrial Machinery Company
See more jobs at Linder Industrial Machinery Companyexternal

Full-time

Re-posted 3 days ago

Linder Industrial Machinery rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.


Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.


Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage

• Prepare and present Parts and Service quotations for customers

• Conduct after-sales visit

• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering

• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM

• Conduct routine machine visits completing 50-point walk around inspection and present to customers

• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities

• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)

• Maintain DAILY call reports on CRM

• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers

• Other tasks as requested by manager


Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience

• Proficient computer skills

• Skilled in developing inter-personal relationships

• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

• Mechanical aptitude and experience in heavy equipment industry required

• Excellent verbal and written communication skills



What Linder Industrial Machinery employees say

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