ZipRecruiter

Log In

1

Product Support Jobs (NOW HIRING)

Cooley LLP

Product Support Engineer

New York, NY · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Cooley LLP

Product Support Engineer

Santa Monica, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

WebTime

Be Seen First

Product Support Specialist

Fairfield, CT · Remote

$50K - $60K/yr

As a product support specialist you'll assist existing clients as a subject matter expert on our Time & Labor platform as well as managing the implementation cycle for on-boarding new clients. Job ...

SRC, Inc.

Product Support Representative

Syracuse, NY

$53K - $57K/yr

Product Support Representatives provide the direct interface with U.S. Government, U.S. and foreign military, and global commercial customers and representSRCTec'scommitment to ensuring customers ...

SRC, Inc

Product Support Representative

Syracuse, NY · On-site

Product Support Representatives provide the direct interface with U.S. Government, U.S. and foreign military, and global commercial customers and represent SRCTec's commitment to ensuring customers ...

SRC, Inc

Product Support Representative

Syracuse, NY · On-site

$53K - $57K/yr

Product Support Representatives provide the direct interface with U.S. Government, U.S. and foreign military, and global commercial customers and represent SRCTec's commitment to ensuring customers ...

Tekmetric

Manager, Product Support

Provo, UT · On-site

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

Pae

Product Support Integrator (PSI)

Newark, NJ · On-site +1

The Product Support Integrator manages the execution of the Life Cycle Sustainment Plan by coordinating with various public and private support providers. They will ensure overall readiness by ...

Prosoco Inc

Product Support Specialist

Lawrence, KS · On-site

Job Type Full-time Description JOB SUMMARY The Product Support Specialist delivers high-caliber service and technical expertise to a diverse network, including customers, independent reps, engineers ...

Prosoco Inc

Product Support Specialist

Lawrence, KS · On-site

JOB SUMMARY The Product Support Specialist delivers high-caliber service and technical expertise to a diverse network, including customers, independent reps, engineers, architects, distributors, and ...

Avionica

Product Support Engineer

Miami, FL · On-site

The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support ...

next page

Showing results 1-20

All JobsProduct Support Jobs

Product Support information

See salary details

$5

$20

$33

How much do product support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without specialized skills or experience. Typically, high earnings in support or technical fields require extensive knowledge, certifications, or a combination of technical expertise and customer management, often supplemented by experience or advanced training.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, surgeons, or experienced software engineers working on contract or project basis. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance, consulting, or entrepreneurial work environments.

What does the product support role do?

A product support role involves assisting customers with technical issues, troubleshooting product problems, and providing guidance to ensure proper use of the product. Support staff often use tools like ticketing systems and may need technical knowledge or certifications to resolve issues efficiently. The role typically requires strong communication skills and a customer-focused approach.

How can I make 2000 a week working from home?

Product Support roles can offer remote work opportunities that, with experience and high performance, may pay close to or above $2000 weekly. Earning this level often requires advanced skills, certifications, and a full-time schedule, along with excellent communication and problem-solving abilities. Building expertise in customer service tools and maintaining consistent productivity are key factors in reaching higher income levels.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
What job categories do people searching Product Support jobs look for? The top searched job categories for Product Support jobs are:
Product Support jobs near you
Infographic showing various Product Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Engineer

Product Support Engineer

Cooley LLP

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 27 days ago

Job description

Product Support Engineer
Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm.
About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do.
Hybrid Schedule: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office.
Position summary: As a leading technology law firm, Cooley is committed to becoming a leader in the digital practice of law. To support this mission, the Product Support Engineer plays a critical role within the support team by serving as the primary escalation point for complex and technically challenging product issues across Cooley's application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging, analyzing, and investigating unresolved or recurring issues. This role focuses on identifying root causes, validating resolutions, and determining appropriate next steps before escalating issues to product and development teams for final resolution, helping to improve product stability, performance, and quality over time. Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities:
Advanced Support & Escalation
  • Serve as the Level 2+ escalation owner for issues unsolved by product support specialists
  • Perform structured triage, including replication, root-cause hypothesis, impact assessment, and recommended next step
  • Resolve issues directly when feasible (configuration, small fixes, scripts, workflows)
  • For issues requiring engineering intervention, create high-quality development tickets with clear problem statements, logs, reproduction steps, and acceptance criteria
  • Partner with engineering to validate fixes and support release readiness

Cross-Functional Collaboration
  • Act as connective tissue between support, product, engineering, and training
  • Communicate trends, recurring defects, and product gaps to product managers
  • Participate in agile ceremonies when requested (backlog grooming, sprint planning, bug triage)

Quality, Stability & Readiness
  • Identify patterns in escalations and proactively recommend improvements to documentation, training materials, support workflows, or product features
  • Contribute to release readiness reviews by validating bug fixes and contributing acceptance notes
  • Share knowledge with support specialists and participate in their skill development under guidance of the product support & training manager
  • All other duties as assigned or required

Skills and experience:
Required:
  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy.
  • Experience supporting SaaS, enterprise web applications, or custom internal tools
  • Familiarity with software development practices, including agile/scrum, version control, and CI/CD awareness
  • Strong diagnostic skills across APIs, web applications, authentication, data validation, and system integrations
  • Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems
  • Ability to read and understand code (e.g., basic familiarity with scripting languages, JSON, XML, SQL)

Preferred:
  • Bachelor's degree
  • Experience in Agile/Scrum environments
  • Familiarity with cloud platforms (Azure preferred)
  • Experience writing or maintaining internal troubleshooting documentation
  • Background in QA, systems analysis, or light development
  • Familiarity with user research methods, experiment design, and A/B testing
  • Experience collaborating closely with product teams to launch new features or products
  • Technical curiosity and ability to dive into application behavior, data structures, and systems
  • Experience working in a legal services environment with preference to experience in AMLAW 200 law firm or in-house legal department with greater than 50 attorneys

Competencies:
  • Excellent communication skills-able to translate technical concepts for nontechnical audiences
  • Comfortable with technology and a willingness to learn more
  • Highly organized with excellent time management and project management skills and the ability to work independently to meet objectives and deadlines
  • Excellent communication skills with all levels of internal and external stakeholders
  • Eager to create solutions in addition to identifying problems
  • Takes initiative and drives things forward independently
  • Deep care for user needs and experience
  • Comfortable exploring data to guide recommendations
  • Works effectively across teams to achieve shared outcomes
  • Comfortable taking responsibility for outcomes and follow-through
  • Entrepreneurial by nature
  • Excellent attention to detail
  • Exceptional interpersonal and communication skills with ability to facilitate and solve problems
  • Ability to organize, prioritize and coordinate multiple activities often under tight timelines
  • Ability to drive projects to completion and achieve goals
  • Strong judgment
  • Team-player with collaborative spirit
  • Unwavering ability to handle and maintain confidentiality regarding firm information, projects,
  • client data
  • High level of professionalism at all times
  • Proactive, analytical mindset
  • Effective presentation skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.
The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Apply