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Product Support Jobs (NOW HIRING)

Cadwell

Product Support Specialist

Kennewick, WA · On-site

As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone ...

ORBIS Inc

Product Support Analyst

Washington, DC · On-site

The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to ...

Pigment

As we innovate and evolve our products, we're equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support ...

Cooley

Product Support Engineer

Palo Alto, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Boeing

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

Experienced Product Support Company: Boeing Distribution, Inc. Boeing Global Services, Distribution Business , is looking for a dynamic Experienced Product Support in Davie, FL or Dallas, TX. This ...

New

Hitachi

Product Support Representative

Hibbing, MN

The Product Support Representative is one of the primary contact persons for customers of H-E Parts Dom-Ex. This position primarily consists of telephone and e-mail outbound marketing of H-E Parts ...

Arch.co

Product Support Specialist

New York, NY · On-site

$95K - $110K/yr

Client Support Specialist As a Product Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Fortive

Product Support Specialist

Franklin, TN · Remote

The Product Support Specialist will act as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues. This position provides excellent ...

Avionica

Product Support Engineer

Miami, FL · On-site

$57K/yr

The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support ...

Rudd Equipment

Product Support Rep

Sharonville, OH · On-site

Summary We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts ...

New

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Product Support information

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How much do product support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
What job categories do people searching Product Support jobs look for? The top searched job categories for Product Support jobs are:
Product Support jobs near you
Infographic showing various Product Support job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Specialist

Product Support Specialist

Cadwell

Kennewick, WA • On-site

Other

Re-posted 9 days ago

Job description

Position Summary:

As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You'll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.

Key Duties / Responsibilities:

  • Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
  • Troubleshoot hardware, software, and networking issues with confidence and efficiency
  • Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction
  • Build deep expertise across the full Cadwell product line
  • Participate in weekend support rotation and an on-call rotation for after-hours escalations
  • Take on additional responsibilities as the team and business evolve

Education / Experience:

  • Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
  • Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
  • Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
  • At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)

Skills & Strengths / Physical Requirements & Working Conditions

  • Solid computer proficiency, including familiarity with software platforms, networking, and hardware
  • Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
  • Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone
  • Customer-first mindset: empathetic, professional, and skilled at building lasting relationships
  • Sharp analytical thinker who can assess problems quickly and deliver practical solutions
  • Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs

Why Cadwell:

  • Work on products that directly impact patient care in clinical neurophysiology and sleep medicine
  • Flexible location - headquarters in Kennewick, WA or fully remote
  • Join a collaborative, mission-driven team that invests in your growth

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.

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