Product Support Jobs (NOW HIRING)

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons andoptimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along withguidance and assistance during Mako surgical procedures.

Essential Duties and Responsibilities

Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,represents the company in the best possible light.
Knowledge: Communicates essential benefits of products and their clinical applications.
Customer Service: Acts with integrity and reactively delivers on commitments within the requiredtimescales.
Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, andmonthly planning decided in partnership with mentor and RSM.
Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using openquestioning techniques to ascertain customer's needs and has good working knowledge of key brands toopen opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow andprotect the business.
Commercial Awareness: Understands that there are multiple stakeholders in the decision-making processand asks appropriate questions to identify the stakeholders.
Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by moreexperienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results cannormally be overcome without serious effect on revenue or budget.
Achieve sales results in line with the annual sales target and KPI metrics
Planning, prioritizing, and executing of required activities and customer support.
Segmentation of the sales area and define a focus on the expansion of existing customers, as well assupport for growing customers together with the Sales Team
Support/maintenance of existing customers to maintain customer satisfaction/quality and collaborationwith the Sales Team and other departments.
Development of short and medium-term strategies in collaboration with the customer tosecure/strengthen the Stryker position.
Good communication and negotiation on an equal footing with customers, using reasonable andappropriate methods to ensure a profitable and sustainable relationship
Market observations to strengthen own position and constant analysis of responsible area
Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
Participate in in-house meetings to discuss organizational, development, and business issues and enhancerelevant knowledge and skills
Administration of IT based customer database/CRM-Tool
Note: This description reflects essential functions and does not prescribe nor restrict tasks that may be assigned.

Clinical/Technical Expertise
Serve as front-line clinical and technical support to surgeons and hospital staff before, during and aftersurgical procedures.
Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdownand related intra-operative activities to ensure precise and successful surgical outcomes.
Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in preoperative implant planning, implant sizing and positioning.
Troubleshoot and solve technical issues related to the robot independently or field escalation mattersappropriately.
Partner with Field Service team effectively to ensure technical issues are resolved and maintenance isdelivered.
Build knowledge of Stryker implants and instrumentation and mastery of the robot and its differentapplications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence,enthusiasm and respect.
Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification foreach application needed to perform independent case coverage.
Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
Develop ability to competently cover complex primary and revision hip and knee procedures.

Key Talents / Skill Requirements
Excellent communication skills with proficiency in spoken and written English.
Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
Confidence and persistence.
Patience and self-motivation.
Analytical and planning skills.
Flexible approach to work to adapt to changes.
Strong teamwork and networking skills.
Commercial and business awareness.
Valid driving license.
Ability and self-confidence to meet the customer on an equal footing to discuss medical and economicissues
Sales Skills - challenge the customer
Assertiveness
Service and solution oriented
OR experience
Learning skills - Ability to apply new skills at any time. Is open to new ideas.
Self-employment: High self-organization skills
Willingness to travel
Positive attitude, a "can do" solution orientated approach to succeed.
Self-motivated, you take ownership of your work
Collaborative partners, you build and leverage relationships to bring together ideas, data and insights todrive continuous improvements and ultimately to secure wins within your own team as well as in otherteams/functions across the business.
Teamwork is an integral part of this role.
Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieveyour goals, keeping the patient/customer and their requirements squarely in focus, we want people whodeliver safe and robust solutions.
High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block ofStryker's vision of being the most admired company in healthcare.
Qualifications/Experience:
0-1 years Sales experience with Diploma in related field. Higher Education advantageous.
Market knowledge and Medical Background preferred
First professional experience in sales of capital goods or consumables requiring explanation or many years
of experience in clinics / OR

United Kingdom Pay Ranges:

• United Kingdom: 40,500 - 67,600 GBP Annual

If you'd like to learn more about the compensation associated with this opportunity,your recruiter will be happy to walk you through the details as you progress through the hiring process.