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Product Support Jobs in Texas (NOW HIRING)

Allied Consultants, Inc.

Product Support Analyst

Austin, TX · On-site

  • Medical

  • Life

  • Retirement

We are currently seeking an experience Product Support Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to ...

New

Allied Consultants, Inc.

Product Support Analyst

Austin, TX · On-site +1

  • Medical

  • Life

  • Retirement

We are currently seeking an experience Product Support Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to ...

New

Allied Consultants, Inc.

Product Support Analyst

Austin, TX · On-site +1

  • Medical

  • Life

  • Retirement

We are currently seeking an experience Product Support Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to ...

New

Sandvik

Product Support Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Terelion is looking for a PRODUCT SUPPORT MANAGER Location: Carrollton, TX Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits ...

circa

Product Support Specialist

Houston, TX

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution ...

Visual Comfort & Co.

Product Support Specialist

Houston, TX · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution ...

Orion180

Product Support Analyst

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...

circa

Product Support Supervisor

Houston, TX

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Visual Comfort & Co.

Product Support Supervisor

Houston, TX · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Addison Group

Product Support Specialist

Allen, TX · On-site

$22 - $25/hr

  • Medical

  • Retirement

Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday - Friday | 8:00 AM - 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry:

ExtendMyTeam

Product Support Specialist

Austin, TX

Build deep product expertise. Solve complex problems. Launch your career in tech. We're partnering with a fast-growing technology company looking for a Product Support Specialist to become a trusted ...

Addison Group

Product Support Specialist

Allen, TX · On-site

$22 - $25/hr

  • Medical

  • Retirement

Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday - Friday | 8:00 AM - 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry:

Orion180

Product Support Analyst

Irving, TX · On-site

They are seeking a Product Support Analyst to serve as the L2/L3 escalation point for their connected device portfolio, focusing on technical issue resolution and knowledge management.

Addison Group

Product Support Specialist

Allen, TX · On-site

$22 - $25/hr

  • Medical

  • Retirement

Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday - Friday | 8:00 AM - 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry:

Praesidium

Product Support Specialist

Arlington, TX

Product Support Specialist Description Praesidium, Inc. is the national leader in abuse risk management. We are mission-driven to help organizations reduce the risk that a child, vulnerable adult, or ...

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Product Support Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the ...

Thatch

Product Support Specialist

Austin, TX · On-site

$80K - $90K/yr

Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams * Collaborate and advocate with Product and Engineering to proactively ...

Thatch

Product Support Specialist

Austin, TX

... support systems, processes, and product quality. You will work directly with business leaders and HR admins as their trusted advisor, ensuring they have a seamless experience providing world class ...

mustang

Product Support Sales Manager

Mustang, TX · On-site

Product Support Sales Manager - Power Systems Power Systems | Product Support | Engine Parts & Service | Sales Leadership | Houston, TX Mustang Cat is looking for an experienced Product Support Sales ...

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Product Support information

See Texas salary details

$4

$18

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How much do product support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for product support in Texas is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $25.53 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Texas?

The most popular types of Product Support jobs in Texas are:

What are popular job titles related to Product Support jobs in Texas?

For Product Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Texas look for?

The top searched job categories for Product Support jobs in Texas are:

What cities in Texas are hiring for Product Support jobs?

Cities in Texas with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,349 per year, or $18.9 per hour.

Product Support Analyst

Pull Skill Technologies

Austin, TX • On-site

$60/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Role: Product Support Analyst 3

Location: Austin, TX / Open for REMOTE - LOCAL Candidates first

Duration: 12 months

Schedule: Monday Friday, 8:00 AM 5:00 PM CT

Rate: Up to $60/hr C2C all inclusive

Position Overview

Seeking a Senior Product Support Analyst to provide advanced application and functional support for the Consolidated Case Management System (CCMS).

The ideal candidate will have strong experience in enterprise application/production support, incident management, business requirements analysis, UAT, Jira/Jira Service Management, Confluence, documentation, and stakeholder coordination. The role requires someone who can effectively bridge business and technical teams and work independently on application issues, enhancements, testing, and user support.

Key Responsibilities

  • Provide advanced functional and production support for enterprise applications.
  • Troubleshoot application issues, incidents, service requests, and system defects.
  • Work closely with business users, product owners, developers, QA teams, vendors, and technical stakeholders.
  • Analyze business requirements and translate them into functional solutions and test scenarios.
  • Create and execute UAT test cases and scenarios.
  • Coordinate UAT activities and validate application enhancements and releases.
  • Track, document, and communicate defects through resolution.
  • Support application enhancements, integrations, releases, and production deployments.
  • Maintain Jira, Jira Service Management, and Confluence documentation.
  • Create and maintain knowledge-base articles, user guides, SOPs, and support documentation.
  • Develop training materials and assist with user training and system adoption.
  • Coordinate activities across multiple business, technical, and vendor teams.
  • Maintain accurate records of application support, testing, and release activities.
  • Identify opportunities to improve application support processes and system functionality.

Required Qualifications

  • 8+ years of enterprise application/production support and troubleshooting experience.
  • 8+ years working with business users, stakeholders, developers, QA teams, and technical teams.
  • 8+ years of business requirements analysis and translating requirements into functional solutions/testing scenarios.
  • 8+ years creating user documentation, knowledge-base articles, training materials, and support resources.
  • 8+ years of hands-on experience with:

o Jira Software

o Jira Service Management (JSM)

o Confluence

  • 8+ years coordinating activities across stakeholders, vendors, and technology teams.

Preferred Qualifications

  • Experience supporting government, education, or public-sector applications.
  • Experience with cloud-based applications and modern SDLC practices.
  • Experience with case management, workflow applications, or business process automation.
  • 3+ years of experience with Modern Requirements (MR).
  • Experience supporting large-scale enterprise or mission-critical applications.

Ideal Candidate

The ideal candidate is a Senior Application/Product Support Analyst or Business Systems Analyst who combines strong production support skills with business analysis and UAT experience.

Candidates with experience in government/education environments, case management systems, workflow applications, Jira/JSM, Confluence, and cloud-based enterprise applications will be highly preferred.

Key skills:

Application Support | Production Support | Incident Management | Business Analysis | Requirements | UAT | Jira | Jira Service Management | Confluence | Documentation | Training | Stakeholder Management | Vendor Coordination | Case Management | Workflow Applications

Regards,

Adam Jones (Azam)

Direct: 5 5 1 2 6 4 7 2 4 9

Email: Adam (@) pullskill (dot) com

Apply