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Product Support Jobs in Spring, TX (NOW HIRING)

circa

Product Support Specialist

Houston, TX

$25 - $26/hr

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution ...

circa

Product Support Supervisor

Houston, TX

$70K/yr

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Tekmetric

Manager, Product Support

Houston, TX · Hybrid

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

McKesson Corporation

Tech Product Support

The Woodlands, TX · On-site

$22.57 - $37.61/hr

At McKesson Pharmaceutical Solutions and Services - Technology Product Support, our mission is to deliver world-class customer service. To support this goal, we are seeking highly self-motivated and ...

McKesson

Tech Product Support

The Woodlands, TX · On-site

$22.57 - $37.61/hr

At McKesson Pharmaceutical Solutions and Services - Technology Product Support, our mission is to deliver worldclass customer service. To support this goal, we are seeking highly selfmotivated and ...

McKesson

Tech Product Support

The Woodlands, TX · On-site

$22.57 - $37.61/hr

At McKesson Pharmaceutical Solutions and Services - Technology Product Support, our mission is to deliver worldclass customer service. To support this goal, we are seeking highly selfmotivated and ...

Tekmetric

Manager, Product Support

Houston, TX · On-site

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

Mustang Cat

Product Support Sales Representative

Houston, TX · On-site

$19.50 - $21.75/hr

Now Hiring: Product Support Sales Representative (PSSR) Outside Sales | Heavy Equipment | Parts & Service Sales Mustang Cat is seeking a driven and customer-focused Product Support Sales ...

INNIO

Lead Product Support Engineer

Houston, TX · On-site

... production, and prototyping • Commitment to sustainability by supporting initiatives that reduce life-cycle emissions and contribute to the development of low-carbon and circular products • ...

INNIO

Lead Product Support Engineer

Houston, TX · On-site

... production, and prototyping • Commitment to sustainability by supporting initiatives that reduce life-cycle emissions and contribute to the development of low-carbon and circular products • ...

Innio

Lead Product Support Engineer

Houston, TX · On-site

$97.90K - $128.90K/yr

... production, and prototyping Commitment to sustainability by supporting initiatives that reduce life-cycle emissions and contribute to the development of low-carbon and circular products Ability to ...

INNIO

Lead Product Support Engineer

Houston, TX · On-site

$97.90K - $128.90K/yr

... production, and prototyping Commitment to sustainability by supporting initiatives that reduce life-cycle emissions and contribute to the development of low-carbon and circular products Ability to ...

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Product Support information

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How much do product support jobs pay per hour?

As of May 30, 2026, the average hourly pay for product support in Spring, TX is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without significant experience, specialized skills, or certifications. High earnings in this field typically require advanced technical knowledge, problem-solving abilities, and often involve working for large companies or in senior positions. Most support roles offer lower starting salaries, but with expertise and career advancement, higher compensation is possible.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What are the most commonly searched types of Product Support jobs in Spring, TX? The most popular types of Product Support jobs in Spring, TX are:
What job categories do people searching Product Support jobs in Spring, TX look for? The top searched job categories for Product Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Product Support jobs? Cities near Spring, TX with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Spring, TX as of May 2026, with employment types broken down into 72% Full Time, 16% Part Time, 2% Temporary, and 10% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,585 per year, or $18.1 per hour.
Product Support Specialist

Product Support Specialist

Visual Comfort & Co.

Houston, TX • On-site

$25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Who we are:
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution over the phone for customers and field representatives. Duties include assuming ownership of support cases assigned by a Product Support Manager and following through until the case has been closed or reassigned, using available material resources and/or consulting with product experts when questions cannot be immediately answered, and advancing the resolution of issues in a timely manner.
Visual Comfort Offers:
  • Work-Life Balance: Monday - Friday, 8:00am - 5:00pm
  • Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
  • Paid Time Off: Generous vacation accrual and paid time off policies.
  • Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
  • Compensation: Competitive compensation plan
  • Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
  • Insurance: Company-provided life insurance and short-term disability coverage.
  • Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:
  • Confer with customers by phone or email to obtain information about products or shipping issues, documents, and enter details of complaint or issue and resolution in CX CRM and RMA database.
  • Research product issues by consulting specifications, historical records, product inspection, assembly instructions, Product Development resources and lighting installation.
  • Enter data for customer interactions or transactions, recording details of inquiries, complaints, or comments including documenting actions taken for resolution.
  • While considering the value of the customer relationship make decisions and negotiate settlement of the incident within assigned authority
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Complete product service request call orders, enter replacement sales orders and/or issue call tags via FedEx.
  • Recommend improvements for products, packaging, shipping, service, and/or billing methods and procedures to prevent future issues.
  • Interact with all departments and outside Representatives as needed.
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
  • Create and resolve tickets related to product specifications or issues.
  • 24-hour acknowledgement and/or resolution to customer inquiries
  • 72 hours or less resolution to RMA (Return Authorization issues)
  • Responsibilities described above are approximately 90% of the time allocation. In addition, the PSCSR may be requested to engage in classroom training or on-site support, or to participate in events such as product launches, market events, and/or set up retail stores at the request of the Product Support Manager
  • Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
  • Exhibits and adheres to the established Visual Comfort Company Values.
  • Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:
  • An associate degree in business, and six months to one-year related experience.
  • Advanced product knowledge and problem-solving skills are required for this position.
  • Ability to apply concepts of basic algebra and geometry.
  • Microsoft Office, SAP, and Oracle CX CRM software required.
  • Exceptional organizational and time management skills, with a strong attention to detail
  • Ability to prioritize and handle multiple tasks and changing priorities
  • Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
  • Demonstrate exceptional communication across all contact channels, including email, chat and phone
  • Available to work a flexible schedule including weekends, early mornings, late evenings
  • Equivalent combinations of education and experience will be considered for this role

Compensation Range: $25 - $26 per hour
#LI-Onsite
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

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