ZipRecruiter

Log In

1

Product Support Jobs in Spring, TX (NOW HIRING)

Bray Architects

Associate Product Manager

Houston, TX · On-site

The Associate Product Manager - Ball Valves supports the management and expansion of Bray's ball valve product line through disciplined product development, lifecycle support, and market-driven ...

Giga Energy

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

Answer general product and service questions while providing first-level troubleshooting support. * Escalate technical issues by coordinating meetings between customers and Product Support Engineers.

Insperity

Supervisor, Support & Retention

Houston, TX · Hybrid

Supervises IIS product support and client retention personnel. * Analyzes marketplace in order to determine viable vendors. * Performs market research in order to ensure competitiveness of IIS ...

previous pagenext page

Showing results 21-40

All JobsProduct Support JobsProduct Support Jobs in Spring, TX

Product Support information

See Spring, TX salary details

$4

$18

$29

How much do product support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support in Spring, TX is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $24.38 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Spring, TX?

The most popular types of Product Support jobs in Spring, TX are:

What are popular job titles related to Product Support jobs in Spring, TX?

For Product Support jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Spring, TX look for?

The top searched job categories for Product Support jobs in Spring, TX are:

What cities near Spring, TX are hiring for Product Support jobs?

Cities near Spring, TX with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,585 per year, or $18.1 per hour.

Production Support Engineer :: Houston,TX :: Contract/Fulltime

American Tech Vision Solutions LLC

Houston, TX • On-site

$40 - $52.25/hr

Other

Re-posted 20 days ago

Job description

HI
Production Support Engineer
Location :: Houston,TX
Duration :: Contract/Fulltime

We are seeking a highly skilled Production Support Engineer with expertise in Python, .NET, and SQL to support retail energy acquisitions and business operations. This role involves troubleshooting, monitoring, and supporting production environments for energy acquisitions, ensuring smooth integration and operations for newly acquired customer portfolios. The ideal candidate should have experience in the retail energy sector, handling data pipelines, application troubleshooting, and production incidents.

Key Responsibilities:

1. Production Support & Troubleshooting:

Provide L1/L2 support for energy acquisition applications and processes.

Monitor and troubleshoot issues in production environments to minimize downtime.

Perform root cause analysis (RCA) and issue resolution for system failures or performance degradation.

Work closely with cross-functional teams (IT, business, and third-party vendors) to resolve incidents.

2. Retail Energy Acquisitions & Data Processing:

Support acquisition processes by ensuring smooth customer transitions post-mergers/acquisitions.

Validate and troubleshoot customer enrollment, billing, and contract migration issues.

Work with large energy market datasets and assist in data integrity checks.

3. Application & Database Support:

Maintain and troubleshoot applications developed in .NET and Python.

Optimize SQL queries, stored procedures, and database performance for production systems.

Ensure data integrity and perform ETL debugging for market transactions.

4. Process Automation & Monitoring:

Develop scripts in Python/.NET to automate monitoring and alerting for key systems.

Implement batch job monitoring and workflow automation.

Work on log analysis and debugging tools for faster issue identification.

5. Documentation & Compliance:

Maintain detailed incident reports, troubleshooting steps, and SOPs.

Document system enhancements and suggest process improvements for operational efficiency.

Required Skills & Qualifications:

Technical Skills:

Programming Languages: Python & .NET (C# or VB.NET).

Database Management: Strong SQL experience (MS SQL Server).

Scripting & Automation: PowerShell, Bash, or equivalent for production tasks.

ETL & Data Pipelines: Experience handling large datasets, data transformations, and API integrations.

Industry Experience:

Retail Energy / Utilities domain experience is required.

  1. AWS QuickSight expertise
  2. React, JS, AWS, and experience with DBs like Redshift and SQL Server

Apply