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Product Support Manager Jobs in Texas (NOW HIRING)

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology ...

circa

Product Support Specialist

Houston, TX · On-site

$25 - $26/hr

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution ...

Mustang Cat

Product Support Sales Manager

Houston, TX · On-site

Product Support Sales Manager - Power Systems Power Systems | Product Support | Engine Parts & Service | Sales Leadership | Houston, TX Mustang Cat is looking for an experienced Product Support Sales ...

mustang

Product Support Sales Manager

Mustang, TX

Product Support Sales Manager - Power Systems Power Systems | Product Support | Engine Parts & Service | Sales Leadership | Houston, TX Mustang Cat is looking for an experienced Product Support Sales ...

circa

Product Support Supervisor

Houston, TX · On-site

$70K/yr

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Brandt

Area Manager of Product Support

Addison, TX

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across ...

Brandt

Area Manager of Product Support

Dallas, TX · On-site

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across ...

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Product Support Manager information

See Texas salary details

$36.8K

$85.8K

$152.8K

How much do product support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for product support manager in Texas is $85,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Texas?

For Product Support Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Texas look for?

The top searched job categories for Product Support Manager jobs in Texas are:

What cities in Texas are hiring for Product Support Manager jobs?

Cities in Texas with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $85,773 per year, or $41.2 per hour.

Product Support Manager

Caterpillar

Irving, TX • On-site

$147K - $221K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 487 frontline employees who took The Breakroom Quiz

271st of 495 rated machine equipment manufacturers

Job description

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Technology collaborates with partners across the Caterpillar enterprise to advance technologies including autonomy and automation, which helps enhance site safety, productivity and efficiency across customer operations worldwide. Cat Technology also owns enterprise-wide initiatives in innovation, research and development, manufacturing automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering innovation.
Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will be a leader within the CI technology support team and will focus on collaborating, planning, and supporting key customer account teams, marketing field teams and dealers for technology onboarding and execution. The position is suited for people that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups and service parts management teams.
What You Will Do:
  • Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams
  • Establishing effective linkages, partnerships, and best practices with business partners and internal functions.
  • Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during customer onboarding (deployment and training) for construction technology.
  • Managing the quality feedback loops to ensure lessons learned on quality defects are communicated back through the primary support channels.

What you will have:
  • Education Requirement: Bachelor's Degree in an accredited Engineering, Marketing, or equivalent focused curriculum.
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Consideration for top candidates:
  • Experience in customer service leadership capacity will also be accepted in lieu of a degree.
  • 6 Sigma Green Belt experience
  • Product/customer support, quality, or aftermarket related experience
  • Experience with telematics, site grading technologies, site network capabilities, site safety systems

Additional Details:
  • This position requires the candidate to work full-time at the Irving, TX office
  • Relocation assistance is available for this position
  • Visa sponsorship is NOT available with this position.
  • This position will require up to 30% domestic and international travel

Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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