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Product Support Jobs in Utah (NOW HIRING)

Podium

Product Support Expert

Lehi, UT · On-site

$21.63/hr

Join our Product Support team as a Product Support Expert, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Podium

Product Support Expert

Lehi, UT · On-site

$21.63/hr

Join our Product Support team as a Product Support Expert, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for fully bilingual (English/Spanish) or trilingual ...

InComm Payments

Product Support Analyst I

Sandy, UT

We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for fully bilingual (English/Spanish) or trilingual ...

MFCP INC

Production Support Specialist

Salt Lake City, UT

$17.25 - $23.25/hr

Strive to consistently maximize profitability by utilizing programs, promotions and product support materials. * Maintain and develop professional/technical knowledge through relevant professional ...

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Product Support information

See Utah salary details

$4

$18

$30

How much do product support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support in Utah is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $24.95 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Utah?

The most popular types of Product Support jobs in Utah are:

What are popular job titles related to Product Support jobs in Utah?

For Product Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Utah look for?

The top searched job categories for Product Support jobs in Utah are:

Product Support jobs near you
Infographic showing various Product Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,450 per year, or $18.5 per hour.

Product Support Expert

Podium

Lehi, UT • On-site

$21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Join our Product Support team as a Product Support Expert, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do.

What you will be doing:

  • Assist Podium customers with how-to questions and troubleshooting
  • Provide timely and accurate solutions through chat, email, phone, and Podium tools
  • Deliver a "human-first" experience
  • Become an expert in Podium products, both technically and in customer use cases
  • Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
  • Collaborate with peer teams to provide a seamless customer experience

What you should have:

  • 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
  • Strong problem-solving abilities with a proactive and positive attitude.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously and work under pressure.
  • The ability to balance working independently and through ambiguity while contributing to a strong team environment
  • You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
  • Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Why you'll love working here: 

  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Compensation / Benefits:

  • Starting at $21.63 per hour
  • Work in Lehi, UT 5 days a week
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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