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Product Support Jobs in Utah (NOW HIRING)

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Product Support Specialist

Lehi, UT

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Podium

Product Support Specialist

Lehi, UT · On-site

$21.63/hr

Join our Product Support team as a Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing ...

Podium

Product Support Specialist

Lehi, UT · On-site

$21.63/hr

Join our Product Support team as a Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for fully bilingual (English/Spanish) or trilingual ...

InComm Payments

Product Support Analyst I

Sandy, UT

We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for fully bilingual (English/Spanish) or trilingual ...

MFCP INC

Production Support Specialist

Salt Lake City, UT

$17.25 - $23.25/hr

Strive to consistently maximize profitability by utilizing programs, promotions and product support materials. * Maintain and develop professional/technical knowledge through relevant professional ...

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

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All JobsProduct Support JobsProduct Support Jobs in Utah

Product Support information

See Utah salary details

$4

$18

$30

How much do product support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for product support in Utah is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
What are the most commonly searched types of Product Support jobs in Utah? The most popular types of Product Support jobs in Utah are:
What are popular job titles related to Product Support jobs in Utah? For Product Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Utah look for? The top searched job categories for Product Support jobs in Utah are:
Product Support jobs near you
Infographic showing various Product Support job openings in Utah as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,450 per year, or $18.5 per hour.
Product Support Specialist

Product Support Specialist

Motivosity

Lehi, UT • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Come join Motivosity as a Product Support Specialist!
Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.
About the Product Support Specialist position
We are seeking a Product Support Specialist to work with customers to coordinate service and support efforts. This position is a blend of Tier 1 technical support and customer support, working with administrators and customers, by email, chat, and phone.
Product Support responsibilities include:
  • Responding to customer inquiries, via email, chat, and phone to resolve tickets
  • Identify issues and define them clearly
  • Provide internal support and troubleshooting to customer success and implementation teams

Product Support requirements include:
  • Technical abilities: familiarity with software and ability to troubleshoot common issues
  • AI-Forward mindset: Hands-on AI experience that goes beyond chat
  • Customer service skills: outstanding interpersonal skills to serve our customers
  • Communication skills: proficient written and verbal communication
  • Problem solving: strong ability to identify and solve problems
  • Technical college or relevant education is preferred
  • Upbeat, positive, and friendly personality that energizes those around you
  • Prior experience with Intercom or comparable ticketing systems is preferred
  • Prior technical support experience in a Saas environment is preferred

Work Environment
At Motivosity our core values are Stay Young, Serve Others, and Love What You Do. We believe in hiring awesome people and treating them right.
Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game.
This position is a full-time, in-person role, onsite in Lehi, Utah.
Perks of being a MVer:
  • Changing the world by bringing happiness to work environments around the globe
  • Equity
  • Health Insurance and HSA
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Team activities
  • On site gym
  • Strong and positive work culture in an exciting startup space

Apply