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Product Support Manager Jobs in Utah (NOW HIRING)

Komatsu

Product Support Manager- Attachments

Salt Lake City, UT · On-site

$90K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Apply now Product Support Manager- Attachments Posting Start Date: 8/4/26 Job Location (Short): USA, | Las Vegas, Nevada, USA, 89030 | Salt Lake City, Utah, USA, 84104 Requisition ID: 35965 Onsite or ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

  • Medical

  • Retirement

  • PTO

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

InComm Payments

Product Support Analyst I

Sandy, UT

We are continuously expanding our support activities with new products, and we work in a multi ... Document activities in the call management and ticketing system as required. * Understand, utilize ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi ... Document activities in the call management and ticketing system as required. * Understand, utilize ...

401GO

Tenant Support Manager

Sandy, UT · On-site +1

Tenant Support Manager Job Type: Full-time Pay: Salary Location: United States (Remote/Hybrid ... Partner cross-functionally with product, engineering, compliance, and the broader customer ...

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Product Support Manager information

See Utah salary details

$36K

$83.8K

$149.3K

How much do product support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for product support manager in Utah is $83,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Utah?

The most popular types of Product Support jobs in Utah are:

What are popular job titles related to Product Support Manager jobs in Utah?

For Product Support Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Utah look for?

The top searched job categories for Product Support Manager jobs in Utah are:

What cities in Utah are hiring for Product Support Manager jobs?

Cities in Utah with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $83,813 per year, or $40.3 per hour.

Product Support Manager- Attachments

Komatsu

Salt Lake City, UT • On-site

$90K - $112K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Komatsu rating

8.6

Company rating: 8.6 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

73rd of 490 rated machine equipment manufacturers

Job description

Job Description
Apply now
Product Support Manager- Attachments
Posting Start Date: 8/4/26
Job Location (Short): USA, | Las Vegas, Nevada, USA, 89030 | Salt Lake City, Utah, USA, 84104
Requisition ID: 35965
Onsite or Remote: Remote Position

Join Komatsu and Be Part of Something Big!

Job Overview

Facilitate construction distributor and customer success by identifying and driving the resolution ofattachment product issues, managing key relationships at Komatsu factories and distributors, serving as the local proponent for the Technical Service Information (TSI) process, providing technical support for new equipment installations, serving as the proponent for the product warranty process, and providing product support training to distributors.

Key Job Responsibilities
  • Support servicing agent with diagnosing and resolving technical problems on Komatsu attachment products. Advise servicing agent and customers on operational and maintenance best practices for attachments.
  • Review and adjudicate warranty claims from servicing agent for Komatsu attachment products in accordance with Komatsu Service Policy and Procedure Manual guidelines.
  • Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu attachments performance.
  • Coordinate attachment start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of attachments to customers in accordance with contractdelivery terms.
  • Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu.
  • Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process.
  • Compile reports to document quality issues on mining machines on an ongoing basis for Komatsufactory engineering review. Coordinate field investigations or attachment testing required by Komatsu.
  • Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer.
  • Manage training plans to improve Komatsu attachments support capability levels for the servicing agent personnel.
  • Perform Root Cause Analysis (RCA) investigations on Komatsu attachments and major components.
  • Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data.
  • Structure support terms for the sale of new attachments in the market (delivery terms, up time, operating cost guarantees, etc).
  • Train servicing agent as required to execute attachment contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in attachment equipment performance.
Qualifications/Requirements
  • Education: Associate degree or technical training related to the repair and service of heavy equipment.
  • Experience: 5 years' industry experience in the repair and service of heavy equipment.
  • Demonstrated success in a project management role.
  • Communication Skills: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders.
  • Computer Skills: High-level proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel) and web browsers. Experience with computer-based troubleshooting on heavy equipment (fault code analysis, machine downloads, etc.). Proficiency with SAP and Salesforce.
  • Technical Skills: Advanced knowledge of mechanical, electrical, and hydraulic systems required.
  • Travel: Position requires travel of up to 75%.
  • Must possess a valid driver's license and be able to safely operate a company vehicle

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$90,300 to $112,900. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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