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Product Support Manager Jobs in Utah (NOW HIRING)

Flex Dental

Technical Support Manager

Provo, UT · On-site

Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate ... support metrics and make data-driven decisions * Excellent organizational and time management ...

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

Amh

Product Delivery Manager

Draper, UT · On-site

$105K - $131K/yr

The Product Delivery Manager is responsible for facilitating the iterative development process ... This role involves facilitating Scrum events, supporting team members, removing impediments ...

Extra Space

Product Manager

Salt Lake City, UT · Hybrid

Manages product definition, requirements analyses, documentation of specifications ... Ensures the provision of product marketing materials and product support to the sales force to ...

McBride Consulting

Senior Logistics Manager

UT · On-site

Program & Product Support * Identify and analyze funding, manpower, material, facility, and service ... Coordinate with Product Support Managers, Material Support Managers, and functional specialists ...

MFCP INC

Production Support Specialist

Salt Lake City, UT

$17.25 - $23.25/hr

Production Support Specialist is responsible for supporting production for MFCP High Precision ... Communicate regularly with management on production capacity, challenges and opportunities to ...

McBride

Senior Logistics Manager

Clearfield, UT · On-site

$110 - $140/hr

Program & Product Support * Identify and analyze funding, manpower, material, facility, and service ... Coordinate with Product Support Managers, Material Support Managers, and functional specialists ...

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Showing results 21-40

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Utah

Product Support Manager information

See Utah salary details

$36K

$83.8K

$149.3K

How much do product support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for product support manager in Utah is $83,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Utah?

The most popular types of Product Support jobs in Utah are:

What are popular job titles related to Product Support Manager jobs in Utah?

For Product Support Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Utah look for?

The top searched job categories for Product Support Manager jobs in Utah are:

What cities in Utah are hiring for Product Support Manager jobs?

Cities in Utah with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $83,813 per year, or $40.3 per hour.

Technical Support Manager

Brady Corporation

Salt Lake City, UT • On-site

Other

Posted 8 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.
You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.
Team Leadership & Development
  • Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor.
  • Coach & Develop: Foster a culture of continuous learning, empathy, and high performance. Guide your Supervisor in effective people management and help individual contributors develop their technical and customer service skills.
  • Invest in people: Hold meaningful 1-on-1s, give constructive feedback, and help team members build clear career development plans.
  • Close the skill gaps: Identify where the organization needs training and organize sessions to level up their technical knowledge and customer service skills.
  • Build the culture: Help recruit, onboard, and set up new hires for long-term success while fostering a collaborative, customer-first environment across all tiers of support.

Process Engineering & Documentation
  • Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot.
  • Streamline Workflows: Identify operational bottlenecks between the support desk and the repair team. Build processes that seamlessly transition a customer from a software troubleshooting call to a hardware repair RMA when necessary.
  • Establish Metrics: Define, track, and optimize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ticket resolution times, repair turnaround times, and customer satisfaction.

Technical Support Operations
  • Keep operations smooth: Oversee daily tech support, ensuring customer requests are logged, tracked, and resolved without falling through the cracks.
  • Look past & Reinforce KPIs: Monitor response times and KPI metrics, using them not just as numbers, but as tools to ensure an excellent customer experience.
  • Spot trends and patterns: Review support tickets and customer feedback to catch recurring technical issues and find proactive ways to fix them.
  • Build a technical knowledge base: Make sure troubleshooting procedures, resolutions, and best practices are clearly documented so the team isn't reinventing the wheel.

Escalation & Customer Experience
  • Be the ultimate safety net: Step in as the primary escalation point for critical customer issues involving hardware, software, or workflow disruptions.
  • Communicate with empathy: Translate complex technical realities into clear, reassuring updates for stressed customers during critical escalations.
  • Protect team bandwidth: Balance customer urgency with your team's actual capacity, ensuring tasks are prioritized effectively without burning people out.

Cross-Functional Collaboration
  • Be the "Voice of the Field": Champion the realities of our customers and field teams to Product Management, Engineering, Development, and QA.
  • Bridge the departmental gaps: Advocate for support and field needs in cross-functional meetings to ensure product bugs and technical flaws get prioritized and fixed.
  • Drive long-term product updates: Turn daily field and support insights into actionable feedback for long-term engineering and product improvements.

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