Product Support Jobs in Utah (NOW HIRING)

DIRECT HIRE
Product Support Coordinator - Shipping & Receiving (Dock) at Ogden, UT
1st shift: 6:00am -2:30pm (Monday through Friday)
Pay rate: $18-$24/hr (Depending on experience)
RESPONSIBILITIES:
PARTS IDENTIFICATION & INVENTORY MANAGEMENT
• Understand the requirement to identify parts using the proper identification methods and equipment indicated by the traveller and/or blueprint preferred.
• Review traveller or other appropriate documents to determine if the instructions are appropriate. Recommend identification method changes as appropriate.
• Maintain accurate serialized records.
• Maintain effective control of shelf-life/cure dated items.
• Maintain the equipment and supplies necessary to accomplish assigned responsibilities.
SHIPPING
• Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records.
• Prepare packaging per specifications for shipment including computer input for necessary labels, forms and shipping records.
• Interpret shipping instruction as referenced on company documents or customer, government specifications or standards related to preservation and packing.
• Prepare stencils and mark shipments in a legible manner.
• Prepare air bills, bills of lading and sales order forms for the carrier and company records.
• Contact carriers for dispatching shipments, establishing rates or tracing follow‐up information. If required, establish preferred carrier or method of transportation for the most economical and expeditious manner of delivery.
• Coordinate the shipping schedule to insure customer commitments are met.
• Plan for future shipments and order materials needed to make shipping containers. Prepare forms and reports.
RECEIVING
• Receive shipments at receiving dock and forward materials to the appropriate team.
• Weigh or count incoming/outbound parts or materials.
• Perform data input to update system records and verify all documents for completeness and accuracy. If required, resolve receiving issues and/or identify concerns preventing proper receiving function to take place and coordinate between departments and monitor outside vendor commitments.
• Support receiving of Electronic Test Equipment parts at DPPA (Designated Parts Pickup Area) for Electronics Lab and processing/notifying appropriate owner of the assets.
STOCKROOM
• Receive material, check/inspect and identify parts by type or part number.
• Prepare parts for storage and place stock in proper location as directed.
• Select parts from stock to fill orders according to parts/pick lists.
• Perform cycle inventory count.
• Maintain, update and access necessary records utilizing appropriate computer systems. If applicable, execute inventory control systems to add requisition, release requisition, edit, fill shortage and delete requisition.
• Prioritize workload as needed and perform basic maintenance and care of stockroom equipment.
• Place order for stockroom supplies and shipping boxes.
• Keep stockroom in clean and working order – establish 5-S cycle as appropriate and maintain work area in a neat and orderly condition.
• Create visual identification/labels to maintain effective traceability and stock control. Maintain effective control of shelf-life/cure dated items.
• Maintain effective control of stockroom as bonded room, limit access as appropriate.
• Observe all safety rules and regulations.
QUALIFICATIONS:
• Three years related product support experience or demonstrated ability to perform described position responsibilities. Thorough knowledge of policies, procedures and systems in several functional areas and ability to effectively troubleshoot problem situations.
• May be required to operate moving and lifting equipment and meet OSHA safety qualifications.
• Preferred experience in the use of forklift, may require forklift operator certificate.
• Proficient knowledge of computer terminal operations.
• Must demonstrate manual dexterity.
• Ability to perform basic mathematical calculations.
• Proficient in reading, understanding and interpreting related forms and specifications.
• May be required to lift up to 50 pounds.
• Must demonstrate effective verbal, written and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player. Support continuous improvement efforts.
• Familiarity in the use of Digital Equipment/Camera and Digital Media preferred. Experience with R-Card, MSS, AMAPS, Solumina and other manufacturing travellers/routers preferred.
• Preferred working knowledge in the use of identification equipment, labeling and shipping equipment. Familiarity in the use of Inventory Management System preferred and able to report critical shortages to appropriate organizations.
• Understanding of Export Control and International Shipping requirements preferred.
• Familiarity with ESD parts, packaging and equipment required.
• Perform other related responsibilities.