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Freelance Zendesk Jobs (NOW HIRING)

1840 & Company

Customer Support Representative

$16.50 - $22.25/hr

Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... We specialize in connecting companies with world-class freelance professionals and delivering top ...

1840 & Company

Must have an experience using Zendesk. * Fluent in both English both spoken and written. * Possess ... We specialize in connecting companies with world-class freelance professionals and delivering top ...

1840 & Company

Must have an experience using Zendesk. * Fluent in both English both spoken and written. * Possess ... We specialize in connecting companies with world-class freelance professionals and delivering top ...

Steno

Court Reporter Recruiting Coordinator

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... freelance workforce context. * Bonus points for experience as a court reporter or in the legal ... HubSpot and Zendesk experience are a strong plus, and you keep records clean and current. * You ...

Solomon Page

Dining Concierge

Los Angeles, CA · On-site

$110K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Familiarity with Zendesk or other SaaS communication platforms. Disposition * Passion for ... freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990 ...

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Freelance Zendesk information

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$14

$47

$132

How much do freelance zendesk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for freelance zendesk in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Zendesk vs Freelance Customer Support Specialist?

AspectFreelance ZendeskFreelance Customer Support Specialist
CredentialsKnowledge of Zendesk platform, customer service skillsCustomer service skills, possibly CRM experience
Work EnvironmentRemote, platform-specificRemote or on-site, general customer support
Industry UsageTech, SaaS, e-commerceVarious industries including retail, healthcare, tech
Search & Comparison IntentPlatform-specific support rolesGeneral customer support roles

Freelance Zendesk professionals specialize in managing customer support using the Zendesk platform, requiring platform-specific skills. In contrast, Freelance Customer Support Specialists provide broader support across various tools and industries. While both roles focus on customer service, Zendesk freelancers are more technical and platform-focused, whereas customer support specialists have a wider scope of tools and environments.

More about Freelance Zendesk jobs
What cities are hiring for Freelance Zendesk jobs? Cities with the most Freelance Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Freelance Zendesk jobs? States with the most job openings for Freelance Zendesk jobs include:
What job categories do people searching Freelance Zendesk jobs look for? The top searched job categories for Freelance Zendesk jobs are:
Freelance Zendesk jobs near you
Infographic showing various Freelance Zendesk job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 10% Part Time, 1% Temporary, and 22% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Customer Support L2 Project - Freelance Project

Meridial

Remote

$8 - $11/hr

Other

Retirement

Posted 28 days ago

Job description

Customer Support L2 Project - Freelance Project

Jamaica

Remote

About the Role

Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You'll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

Key Responsibilities

Team Leadership

  • Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
  • Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
  • Conduct regular quality reviews and feedback sessions to support enhanced support services.

Quality and Process Management

  • Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
  • Identify process inefficiencies and advise stakeholders to drive improvements.
  • Ensure accurate documentation and escalation of complex issues.

Customer Support

  • Provide advanced-level support and handle escalations from other Agents.
  • Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Collaborate closely with client teams to resolve high-priority or technical cases.

Systems and Reporting

  • Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
  • Generate and analyze reports on team performance and customer satisfaction metrics.

Qualifications

Required:

  • Proven experience in a lead role within a customer support or contact center environment.
  • Strong background in customer service, ideally in technical support or financial services.
  • Excellent leadership, communication, and interpersonal skills.
  • Fluency in English with excellent verbal and written communication skills.
  • Strong problem-solving and organizational skills in a fast-paced, remote environment.
  • Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
  • High attention to detail and commitment to quality service delivery.
  • Must pass a background check.

Preferred:

  • Experience with retirement plans (401k, IRA, Profit Sharing Plans).

Hours

  • 40–50 hours per week
  • 8am–8pm US-ET

    • Compensation

    • Type: Hourly
    • Rate: $8–$11/hour

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