Customer Support L2 Project - Freelance Project Jamaica Remote About the Role Join a dynamic ... Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
Customer Support L2 Project - Freelance Project Jamaica Remote About the Role Join a dynamic ... Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
Customer Support Representative
$16.50 - $22.25/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... We specialize in connecting companies with world-class freelance professionals and delivering top ...
Customer Support Representative
$16.50 - $22.25/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... We specialize in connecting companies with world-class freelance professionals and delivering top ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay ... Experience working with Zendesk, JIRA, Google applications, Office and other industry standard ...
Court Reporter Recruiting Coordinator
$70K - $85K/yr
... freelance workforce context. * Bonus points for experience as a court reporter or in the legal ... HubSpot and Zendesk experience are a strong plus, and you keep records clean and current. * You ...
Court Reporter Recruiting Coordinator
$70K - $85K/yr
... freelance workforce context. * Bonus points for experience as a court reporter or in the legal ... HubSpot and Zendesk experience are a strong plus, and you keep records clean and current. * You ...
Must have an experience using Zendesk. * Fluent in both English both spoken and written. * Possess ... We specialize in connecting companies with world-class freelance professionals and delivering top ...
Must have an experience using Zendesk. * Fluent in both English both spoken and written. * Possess ... We specialize in connecting companies with world-class freelance professionals and delivering top ...
Dining Concierge
Los Angeles, CA · On-site
$110K - $140K/yr
Familiarity with Zendesk or other SaaS communication platforms. Disposition * Passion for ... freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990 ...
Dining Concierge
Los Angeles, CA · On-site
$110K - $140K/yr
Familiarity with Zendesk or other SaaS communication platforms. Disposition * Passion for ... freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990 ...
Freelance Zendesk information
See salary details
$23.52 is the 25th percentile. Wages below this are outliers.
$14.90 - $25.57
31% of jobs
The median wage is $32.14 / hr.
$25.57 - $36.23
31% of jobs
$36.23 - $46.90
4% of jobs
$56.23 is the 75th percentile. Wages above this are outliers.
$46.90 - $57.56
10% of jobs
$57.56 - $68.23
9% of jobs
$68.23 - $78.89
5% of jobs
$78.89 - $89.55
0% of jobs
$89.55 - $100.22
8% of jobs
$100.22 - $110.88
0% of jobs
$110.88 - $121.55
0% of jobs
$121.55 - $132.21
1% of jobs
$14
$47
$132
How much do freelance zendesk jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for freelance zendesk in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.
What is the difference between Freelance Zendesk vs Freelance Customer Support Specialist?
| Aspect | Freelance Zendesk | Freelance Customer Support Specialist |
|---|---|---|
| Credentials | Knowledge of Zendesk platform, customer service skills | Customer service skills, possibly CRM experience |
| Work Environment | Remote, platform-specific | Remote or on-site, general customer support |
| Industry Usage | Tech, SaaS, e-commerce | Various industries including retail, healthcare, tech |
| Search & Comparison Intent | Platform-specific support roles | General customer support roles |
Freelance Zendesk professionals specialize in managing customer support using the Zendesk platform, requiring platform-specific skills. In contrast, Freelance Customer Support Specialists provide broader support across various tools and industries. While both roles focus on customer service, Zendesk freelancers are more technical and platform-focused, whereas customer support specialists have a wider scope of tools and environments.
More about Freelance Zendesk jobs
What cities are hiring for Freelance Zendesk jobs? Cities with the most Freelance Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Freelance Zendesk jobs? States with the most job openings for Freelance Zendesk jobs include:
What job categories do people searching Freelance Zendesk jobs look for? The top searched job categories for Freelance Zendesk jobs are:
$8 - $11/hr
Other
Retirement
Posted 22 days ago
Job description
Customer Support L2 Project - Freelance Project
Jamaica
Remote
About the Role
Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You'll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.
Job Overview
We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.
The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.
Key Responsibilities
Team Leadership
- Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
- Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
- Conduct regular quality reviews and feedback sessions to support enhanced support services.
Quality and Process Management
- Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
- Identify process inefficiencies and advise stakeholders to drive improvements.
- Ensure accurate documentation and escalation of complex issues.
Customer Support
- Provide advanced-level support and handle escalations from other Agents.
- Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Collaborate closely with client teams to resolve high-priority or technical cases.
Systems and Reporting
- Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
- Generate and analyze reports on team performance and customer satisfaction metrics.
Qualifications
Required:
- Proven experience in a lead role within a customer support or contact center environment.
- Strong background in customer service, ideally in technical support or financial services.
- Excellent leadership, communication, and interpersonal skills.
- Fluency in English with excellent verbal and written communication skills.
- Strong problem-solving and organizational skills in a fast-paced, remote environment.
- Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
- High attention to detail and commitment to quality service delivery.
- Must pass a background check.
Preferred:
- Experience with retirement plans (401k, IRA, Profit Sharing Plans).
Hours
- 40–50 hours per week
- 8am–8pm US-ET
- Type: Hourly
- Rate: $8–$11/hour
Compensation