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Full Time Zendesk Jobs (NOW HIRING)

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

About the Role We are seeking an experienced Zendesk Developer to help maintain and enhance our ... The anticipated annual base salary range for this full-time position is $102,000 - $156,500. The ...

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Solid understanding of REST APIs and web services As a full-time Sr Zendesk Developer, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position ...

Zendesk

Senior Product Marketing Manager

San Francisco, CA

$142K - $186K/yr

R35092 Position_Type: Full time Role: Senior Product Marketing Manager Function: Drive Zendesk's product marketing efforts to ensure successful launch, adoption, and impact of platform capabilities ...

Zendesk

Senior Workplace Events Specialist

San Francisco, CA · On-site

$32.21 - $48.56/hr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the ... Workplace Manager, San Francisco On-site expectations: Full-time onsite presence; role may include ...

Eravant

Purchasing Coordinator

Torrance, CA · On-site

$21.75 - $29.25/hr

Job Type Full-time Description The Purchasing Coordinator supports day-to-day purchasing operations ... Monitor Zendesk tickets and ensure updates are properly recorded and communicated. * Coordinate ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

You will work within Zendesk, coordinate with our logistics and operations teams, and exercise ... The Details Full-time, remote. 40 hours per week. Standard shift is 11AM to 7:30PM Pacific, Monday ...

BATHHOUSE

Reservationist

Philadelphia, PA

$25/hr

Book and manage appointments using Zendesk and our reservation systems. * Clearly explain amenities ... Medical, Vision, and Dental insurance available for full-time employees. * Complimentary unlimited ...

BATHHOUSE

Reservationist

New York, NY

$25 - $30/hr

Book and manage appointments using Zendesk and our reservation systems. * Clearly explain amenities ... Medical, Vision, and Dental insurance available for full-time employees. * Complimentary unlimited ...

BATHHOUSE

Reservationist

New York, NY

$30 - $32/hr

Book and manage appointments using Zendesk and our reservation systems. * Clearly explain amenities ... Medical, Vision, and Dental insurance available for full-time employees. * Complimentary unlimited ...

Ramp

Backend Engineer, Ops

New York, NY · On-site

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) * Flexible PTO * Centralized home-office ...

Ramp

Backend Engineer, Ops

New York, NY · Remote

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) * Flexible PTO * Centralized home-office ...

CCJ & Associates, LLC

$17.75 - $22.50/hr

Services Product Line Employment Type: Full-Time Job Summary Swagelok Southeast Texas is seeking a ... Enter and manage orders through Zendesk and SAP business systems * Create and maintain part numbers ...

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ...

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All JobsZendesk JobsFull Time Zendesk Jobs

Full Time Zendesk information

See salary details

$71.5K

$112K

$156.5K

How much do full time zendesk jobs pay per year?

As of Jul 13, 2026, the average yearly pay for full time zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a Full Time Zendesk job?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are some common challenges faced by full-time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What are the key skills and qualifications needed to thrive as a Full Time Zendesk Specialist, and why are they important?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.
More about Full Time Zendesk jobs
What cities are hiring for Full Time Zendesk jobs? Cities with the most Full Time Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Full Time Zendesk jobs? States with the most job openings for Full Time Zendesk jobs include:
What job categories do people searching Full Time Zendesk jobs look for? The top searched job categories for Full Time Zendesk jobs are:
Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.
Zendesk Architect

Zendesk Architect

Vermont Information Processing

Colchester, VT • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

As the Zendesk Architect at Vermont Information Processing (VIP), you will own the strategic design, continuous optimization, and ongoing governance of our comprehensive Zendesk instance. Serving as a highly collaborative Individual Contributor, you will coordinate and align multiple Customer Support departments, centralizing system administration to ensure cross-functional consistency.
You will assume ownership of our fully deployed, advanced Zendesk ecosystem. You will dive deep into our current setup to audit workflows, identify friction points, and drive the maximum return on investment from our technology stack. You will serve as the primary liaison between Customer Support, product/engineering, and leadership to ensure our integrated infrastructure delivers an exceptional experience for our end users and scales seamlessly with our business.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Remote considered for the right candidate.
What You'll Do
  • System Strategy & Governance: Centralize Zendesk administration across all Customer Support teams. Audit, streamline, and optimize existing workflows, triggers, automations, and macros to replace siloed departmental setups with unified, scalable architecture.
  • Platform & AI Optimization: Serve as the primary architect and owner of our robust Zendesk instance (Support, Guide, Talk, Explore, WFM). Drive the ongoing optimization and refinement of our advanced capabilities, specifically messaging and Zendesk Advanced AI (Copilot, Auto-assist, and AI Agents).
  • Complex Integrations: Architect, maintain, and upgrade seamless integrations between Zendesk and our broader tech stack, including Atlassian, HubSpot, MS Office, our internal Admin Portal, Data Warehouse, and in-house AI tools.
  • Project & Change Management: Lead continuous improvement initiatives and manage the ongoing change management required to keep support teams aligned. Gain buy-in from support managers, coordinate resources, and manage stakeholder communication to ensure smooth adoption of process updates.
  • Data & Reporting: Design and maintain custom reporting dashboards within Zendesk Explore to measure system performance, AI deflection rates, agent productivity, and user needs, providing actionable insights to leadership.
  • Quality Assurance & Troubleshooting: Create and execute robust testing in a sandbox environment before deploying updates or changes to production. Act as the highest point of escalation for complex technical issues.
  • Enablement: Create clear documentation and train staff on unified system procedures, continuously gathering feedback from Customer Support teams to drive iterative improvements and maximize agent efficiency.

What We're Looking For
  • Experience: 5+ years of experience in Customer Support Operations or CX Technology, with at least 3+ years specifically serving as an advanced Zendesk Administrator or Architect for enterprise organizations.
  • Cross-Functional Leadership: Proven ability to act as an individual contributor who can effectively coordinate, align, and influence multiple support departments and technical teams without direct reporting authority.
  • Technical Acumen: Deep understanding of Zendesk APIs, Webhooks, custom app development, and third-party integrations (specifically Atlassian and HubSpot). Experience integrating proprietary internal databases/portals is highly preferred.
  • Advanced Zendesk Knowledge: Hands-on experience optimizing Zendesk WFM (formerly Tymeshift) and refining AI/automation tools (bots, auto-assist, custom routing) within the Zendesk ecosystem.
  • Certifications: Zendesk Administrator certifications highly preferred.
  • Education: Degree in Computer Science, Information Systems, Business, or equivalent practical experience.
  • Execution: Excellent project planning, strong business communication skills, and the ability to translate complex technical concepts to non-technical stakeholders.

Compensation: $80,750 - $95,000/year
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

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