ZipRecruiter

Log In

2

Full Time Zendesk Jobs (NOW HIRING)

CEI

Senior Zendesk Systems Engineer

Orlando, FL · Remote

$75 - $80/hr

Senior Zendesk Systems Engineer Location: 4 days onsite in Orlando, FL | M-Th onsite, Fri remote ... W2 only, 22 month initial contract with potential for conversion to full time with either the ...

New

Zendesk

Senior Workplace Events Specialist

San Francisco, CA · On-site

$32.21 - $48.56/hr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the ... Workplace Manager, San Francisco On-site expectations: Full-time onsite presence; role may include ...

Zendesk

Senior Workplace Events Specialist

San Francisco, CA · On-site

$32.21 - $48.56/hr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the ... Workplace Manager, San Francisco On-site expectations: Full-time onsite presence; role may include ...

Figma

Business Systems Analyst

San Francisco, CA · On-site

This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: * Own and optimize the Product Support Zendesk environment, including ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be ... Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

You will work within Zendesk, coordinate with our logistics and operations teams, and exercise ... The Details Full-time, remote. 40 hours per week. Standard shift is 11AM to 7:30PM Pacific, Monday ...

Activate Games

Sales Support Coordinator

Lexington, KY

$17 - $23/hr

Lexington Office Type: Full-time Compensation: $17$23 hourly About Activate Games Activate is the ... Act as the lead Project Manager and Coordinator for the departmental migration from Zendesk Support ...

Ramp

Backend Engineer, Ops

New York, NY · Remote

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) • Flexible PTO • Unlimited AI token ...

Ramp

Backend Engineer, Ops

New York, NY · On-site

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) • Flexible PTO • Unlimited AI token ...

CCJ & Associates, LLC

$17.75 - $22.50/hr

Services Product Line Employment Type: Full-Time Job Summary Swagelok Southeast Texas is seeking a ... Enter and manage orders through Zendesk and SAP business systems * Create and maintain part numbers ...

New

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ...

next page

Showing results 1-20

All JobsZendesk JobsFull Time Zendesk Jobs

Full Time Zendesk information

See salary details

$71.5K

$112K

$156.5K

How much do full time zendesk jobs pay per year?

As of Jun 14, 2026, the average yearly pay for full time zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a Full Time Zendesk job?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are some common challenges faced by full-time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What are the key skills and qualifications needed to thrive as a Full Time Zendesk Specialist, and why are they important?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.
More about Full Time Zendesk jobs
What cities are hiring for Full Time Zendesk jobs? Cities with the most Full Time Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Full Time Zendesk jobs? States with the most job openings for Full Time Zendesk jobs include:
What job categories do people searching Full Time Zendesk jobs look for? The top searched job categories for Full Time Zendesk jobs are:
Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 34% Part Time, and 4% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.
Senior Zendesk Systems Engineer

Senior Zendesk Systems Engineer

CEI

Orlando, FL • Remote

$75 - $80/hr

Full-time

Posted 2 days ago

Job description

Senior Zendesk Systems EngineerJob at a Glance
Title: Senior Zendesk Systems Engineer
Location: 4 days onsite in Orlando, FL | M-Th onsite, Fri remote
Contract: W2 only, 22 month initial contract with potential for conversion to full time with either the client or CEI
Pay: $75.00-80.00/hour + optional medical, dental, vision, 401(k) match
Overview
This role will deliver guest and customer support experiences across vacation brands by owning and operating the Zendesk platform that supports email and web form submissions for parks, resorts, cruise lines, merchandise, and digital guest services. This role is a senior individual contributor position focused on sustaining, enhancing, and operating a critical support platform with real-world guest impact.
Key Responsibilities
  • Own and sustain the Zendesk platform with autonomy, ensuring high availability, security, and compliance across production environments supporting approximately 1500 agents
  • Design, build, and maintain complex technical solutions using Zendesk APIs (REST, webhooks), custom apps, JavaScript, HTML, CSS, Liquid, and integration frameworks
  • Lead configuration-heavy projects from requirements definition through post-launch support, including implementations, migrations, platform upgrades, and feature rollouts
  • Architect and implement advanced workflows, automations, triggers, SLAs, routing logic, and business rules to support complex support operations
  • Define platform standards, QA processes, change management procedures, and operational runbooks; act as technical authority for Zendesk architecture
  • Lead incident response, root cause analysis, and resolution of critical platform issues; implement preventative measures to ensure system reliability
  • Independently act as technical liaison and communicate effectively with product managers, support leadership, vendors, and cross-functional stakeholders
  • Mentor P2 Systems Engineers and contractors, providing technical guidance on complex problem-solving and platform best practices
  • Ship complex features, improve reliability and performance of owned platform areas, and maintain strong operational excellence across Zendesk administration, development, integrations, and automation

Required Skills
  • 5+ years of professional Zendesk administration and development experience with demonstrated expertise in production platform ownership
  • Deep ownership of the Zendesk platform, leading small-to-moderate complexity projects with minimal guidance
  • Expertise in Zendesk APIs, including REST APIs and webhooks
  • Experience with Zendesk custom app development, theme development, and integration architecture
  • Deep hands-on experience with Zendesk administration, including triggers, automations, SLAs, routing, macros, views, forms, fields, and business rules
  • Proficiency in JavaScript for Zendesk customization and development
  • Proficiency in HTML for Zendesk customization and development
  • Proficiency in CSS for Zendesk customization and development
  • Proficiency in Liquid for Zendesk customization and development
  • Ability to design solutions, solve complex problems independently, and translate business requirements into technical architectures
  • Zendesk Analytics experience, including analytics and reporting, custom dashboard development, and data modeling

Required Education, Licenses, and Certifications
  • Bachelor's Degree Required

Preferred Skills
  • Zendesk Certified Administrator or equivalent certification
  • Experience operating large-scale Zendesk environments with 500+ agents, multi-brand, and multi-product configurations
  • Experience with Zendesk implementations, migrations, platform consolidations, or large-scale configuration changes
  • Experience leading QA and UAT strategies, including test planning, regression testing, deployment planning, and rollback procedures
  • Experience building integrations with enterprise systems such as HRIS, ITSM, CRM, and analytics platforms, and managing API-driven workflows
  • Strong understanding of SSO protocols including SAML, OAuth, and OIDC
  • Experience with identity management, security, and compliance, including RBAC, audit logging, and GDPR
  • Experience working in Agile or Scrum environments
  • Experience using Jira, version control systems, and DevOps practices


Why Should I Apply?
This role offers the opportunity to own and evolve a large-scale, mission-critical support platform, work on complex technical challenges with real guest impact, and lead meaningful improvements across reliability, performance, and automation.
About CEI
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
#ZR

#INDGEN