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Full Time Zendesk Jobs (NOW HIRING)

Zendesk

Senior Workplace Events Specialist

San Francisco, CA · On-site

$32.21 - $48.56/hr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the ... Workplace Manager, San Francisco On-site expectations: Full-time onsite presence; role may include ...

Zendesk

Senior Workplace Events Specialist

San Francisco, CA · On-site

$32.21 - $48.56/hr

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the ... Workplace Manager, San Francisco On-site expectations: Full-time onsite presence; role may include ...

Figma

Business Systems Analyst

San Francisco, CA · On-site

This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: * Own and optimize the Product Support Zendesk environment, including ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be ... Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

You will work within Zendesk, coordinate with our logistics and operations teams, and exercise ... The Details Full-time, remote. 40 hours per week. Standard shift is 11AM to 7:30PM Pacific, Monday ...

Activate Games

Sales Support Coordinator

Lexington, KY · On-site

$17 - $23/hr

Lexington Office Type: Full-time Compensation: $17$23 hourly About Activate Games Activate is the ... Act as the lead Project Manager and Coordinator for the departmental migration from Zendesk Support ...

Ramp

Backend Engineer, Ops

New York, NY · Remote

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) • Flexible PTO • Unlimited AI token ...

Ramp

Backend Engineer, Ops

New York, NY · On-site

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) • Flexible PTO • Unlimited AI token ...

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ...

Activate Games

Sales Support Coordinator

Lexington, KY · On-site

$17 - $23/hr

Lexington Office Type: Full-time Compensation: $17-$23 hourly About Activate Games Activate is the ... Act as the lead Project Manager and Coordinator for the departmental migration from Zendesk Support ...

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Full Time Zendesk information

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How much do full time zendesk jobs pay per year?

As of Jun 14, 2026, the average yearly pay for full time zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a Full Time Zendesk job?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are some common challenges faced by full-time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What are the key skills and qualifications needed to thrive as a Full Time Zendesk Specialist, and why are they important?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.
More about Full Time Zendesk jobs
What cities are hiring for Full Time Zendesk jobs? Cities with the most Full Time Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Full Time Zendesk jobs? States with the most job openings for Full Time Zendesk jobs include:
What job categories do people searching Full Time Zendesk jobs look for? The top searched job categories for Full Time Zendesk jobs are:
Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 34% Part Time, and 4% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.
Senior Workplace Events Specialist

Senior Workplace Events Specialist

Zendesk

San Francisco, CA • On-site

$32.21 - $48.56/hr

Full-time

Posted 5 days ago

Job description

Job Description
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
We're seeking a Sr. Workplace Events Specialist to join our San Francisco Workplace team. In this role you'll design and deliver high-impact, inclusive employee events and connection programs that strengthen culture, drive engagement, and support Zendesk's strategy of building human-centered experiences. The role is split approximately 75% events (event design & execution) and 25% workplace operations (administrative support and coordination). You will manage logistics locally in San Francisco and serve as a planning partner and point of contact for AMER and LATAM offices - supporting the Global Events Lead in creating the global events vision and guidance.
Job Title: Sr. Workplace Events Specialist
Location: San Francisco - onsite, 5 days/week
Reports to: Workplace Manager, San Francisco
On-site expectations: Full-time onsite presence; role may include some extended hours (evenings/weekends) for events and support as needed
Pay : $32.21 - $48.56 hourly
What you'll be doing
  • Lead end-to-end planning and execution of employee events and connection programs for the San Francisco office (approx. 75% of time).
  • Own local event logistics for San Francisco: vendor coordination, space setup, signage, staffing, on-site execution, and safety/security compliance.
  • Serve as the planning partner for AMER and LATAM offices - help develop event structure, guidance, templates, and best-practice playbooks; advise on regional execution while local logistics remain the responsibility of those offices.
  • Support the Global Events Lead in shaping the global events vision, program frameworks, and scalable approaches that balance local flavor with global consistency.
  • Manage the event lifecycle: calendar planning, registration, internal communications, pre-event briefs, post-event debriefs, and metrics-driven recommendations.
  • Track event budgets and vendor invoices for SF events, maintain vendor relationships and procurement documentation, and assist with invoice reconciliation and budget stewardship.
  • Provide general Workplace Team support (approx. 25%): cover front desk occasionally as needed, ticket queue/requests, and help maintain workplace master documents, floorplans, and internal communications related to building events, maintenance and safety.

What you bring to the role
  • Minimum 4+ years' professional experience in events planning, workplace events, facilities/office coordination, hospitality, or related fields - with direct experience running employee programs preferred.
  • Demonstrated event execution and vendor management experience (RFPs, quotes, contracting, invoice reconciliation, and budget stewardship).
  • Strong project-management skills and attention to detail - experience managing multiple simultaneous events and operational tasks.
  • Excellent written and verbal communication skills; comfortable interacting with employees and leaders at all levels and producing clear internal event communications.
  • Experience with Google Workspace, familiarity with Workplace platforms (e.g., Zendesk, Asana, Gable, etc.).
  • Practical knowledge of workplace operations and building systems (e.g., S2 access control), and experience coordinating with landlords and facilities vendors.
  • Positive, service-first attitude; able to problem-solve under pressure and adapt to changing priorities across our portfolio.

AI literacy
  • Comfortable using AI tools and automation to improve event workflows, communications, and measurement. You understand how AI can support personalization, content generation, and operational efficiency and can adapt processes to leverage these capabilities responsibly.

Tools & systems
  • Google Workspace
  • Ticketing / workplace request system (Zendesk or equivalent)
  • Building/Access systems (S2 or equivalent)
  • Expense & procurement systems (Coupa, Brex)

Hours
  • Mon-Fri 8:00am-5:00pm; may require overtime and occasional evenings/weekends to support events.

The US hourly base rate range for this position is $32.21-$48.56. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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