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Full Time Zendesk Jobs (NOW HIRING)

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Director of ... Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software ...

FreedomPay

OR · Hybrid

This is a full-time salaried position. You will join a team of engineers performing various tasks ... Provide technical support and administration of Zendesk * Scripting for data inputs and outputs ...

Cobalt Benefits Group LLC

IT Systems Support Specialist

Exeter, NH · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and resolve user tickets in Zendesk (SLA-driven) * Troubleshoot endpoint, application, and ... After successfully completing a waiting period, eligible Full-time employees have access to our ...

Figma

Support Engineer, AI Infrastructure

San Francisco, CA · On-site +1

$126K - $166K/yr

This is a full-time role that can be held from one of our US hubs or remotely in the United States ... Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data ...

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ...

Great Western Lodging

Owner Relations

Breckenridge, CO

$55/hr

  • Medical

  • Retirement

  • PTO

Would be great if you have previous experience with Zendesk. Full time year-round job. Located in person in Breckenridge or Silverthorne office. Includes full health benefits, PTO, ski pass, 401k ...

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software ... US-based and legally able to work full time in the US. Sponsorships are not available at this time.

Figma

Support Engineer, AI Infrastructure

San Francisco, CA · On-site

$195K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a full-time role that can be held from one of our US hubs or remotely in the United States ... Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data ...

Ennoble Care

Director of IT Operations

Marlton, NJ · On-site

Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ office 5 days a week. Salary: 130k with bonus based on hitting KPIs. Full-time employees qualify for the ...

Ennoble Care

Director of IT Operations

Marlton, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ office 5 days a week. Salary: 130k with bonus based on hitting KPIs. Full-time employees qualify for the ...

Ennoble Care

Director of IT Operations

Philadelphia, PA · On-site

Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ office 5 days a week. Salary: 130k with bonus based on hitting KPIs. Full-time employees qualify for the ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

... Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings ... Zendesk * Freshdesk * Salesforce Service Cloud * Respond across: * Phone * Email * Live chat

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All JobsZendesk JobsFull Time Zendesk Jobs

Full Time Zendesk information

See salary details

$71.5K

$112K

$156.5K

How much do full time zendesk jobs pay per year?

As of Aug 13, 2026, the average yearly pay for full time zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a full time Zendesk?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are some common challenges faced by full time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What are the key skills and qualifications needed to thrive as a full time Zendesk specialist?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.
What cities are hiring for Full Time Zendesk jobs? Cities with the most Full Time Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Full Time Zendesk jobs? States with the most job openings for Full Time Zendesk jobs include:
Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.

CX Systems Administrator

Tithely

Nashville, TN • On-site, Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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