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Full Time Zendesk Jobs (NOW HIRING)

Ramp

Backend Engineer, Ops Engineering

New York, NY · On-site

$168K - $284K/yr

Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus Benefits available to all full-time Ramp employees (Global) * Flexible PTO * Centralized home-office ...

Ibotta, Inc

Customer Experience Analyst

Denver, CO · On-site

$50K - $63K/yr

Support administration of core Customer Operations tools (e.g., Zendesk) as needed, building ... Applicants must be currently authorized to work in the United States on a full-time basis.

CCJ & Associates, LLC

$17.75 - $22.50/hr

Services Product Line Employment Type: Full-Time Job Summary Swagelok Southeast Texas is seeking a ... Enter and manage orders through Zendesk and SAP business systems * Create and maintain part numbers ...

Rentokil

Benefits Analyst

Harrisburg, PA · Remote

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our ... ZenDesk Macros: Identify and coordinate updates to macros for benefit events (open enrollment, new ...

Replit

Support Systems Lead (Foster City)

Foster City, CA · On-site

$140K - $180K/yr

Zendesk certification. This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits ...

Terminix

Benefits Analyst

Harrisburg, PA · Remote

$57K - $73K/yr

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our ... ZenDesk Macros: Identify and coordinate updates to macros for benefit events (open enrollment, new ...

Replit

Support Systems Lead (NYC)

New York, NY · On-site

$133K - $174K/yr

Zendesk certification. This is a full-time role that can be held from our NYC office. This role has an in-office requirement. Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) ...

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ...

Five Below

Seasonal Customer Relations Coordinator

$18/hr

Customer Relations Management Team Hourly Rate: $18.00 What We're Looking For * Full-time ... Document all interactions accurately within the Zendesk ticketing system * Identify recurring ...

Work World

Payroll & Benefits Specialist

Commerce, CA · On-site +1

$71K - $80K/yr

Payroll & Benefits Specialist Job Type: Full-time; Exempt Location: Commerce, CA Work Arrangement ... Working knowledge of HR ticketer systems (e.g., Zendesk). What We Offer * Competitive compensation ...

Work World

Payroll & Benefits Specialist

Commerce, CA · On-site +1

$71K - $80K/yr

Payroll & Benefits Specialist Job Type: Full-time; Exempt Location: Commerce, CA Work Arrangement ... Working knowledge of HR ticketer systems (e.g., Zendesk). What We Offer * Competitive compensation ...

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Full Time Zendesk information

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How much do full time zendesk jobs pay per year?

As of Sep 14, 2026, the average yearly pay for full time zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a full time Zendesk?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are the key skills and qualifications needed to thrive as a full time Zendesk specialist?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.

What are some common challenges faced by full time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What cities are hiring for Full Time Zendesk jobs?

Cities with the most Full Time Zendesk job openings:

What are the most commonly searched types of Zendesk jobs?

The most popular types of Zendesk jobs are:

What states have the most Full Time Zendesk jobs?

States with the most job openings for Full Time Zendesk jobs include:

Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.

Backend Engineer, Ops Engineering

New York, NY • On-site

Ramp
See more jobs at Rampexternal

$168K - $284K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Design and build full-stack internal applications and tools for operations teams.

  • Develop backend services and APIs to support internal tooling, ensuring scalability and reliability.

  • Build integrations with third-party platforms like Retool and Zendesk to create seamless workflows.

Job description

About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences.
Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not. You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs.
What You'll Do
  • Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
  • Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
  • Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
  • Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
  • Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
  • Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
  • Write clean, maintainable, and well-tested code following software engineering best practices
  • Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
  • Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
  • Participate in an On Call rotation to resolve critical issues impacting internal users

What You'll Need
  • 5+ years of software engineering experience building and shipping production applications
  • Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
  • Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
  • Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
  • Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
  • Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
  • Strong product sense and user empathy, with ability to translate business requirements into technical solutions
  • Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
  • Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
  • Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback
  • Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus

Benefits available to all full-time Ramp employees (Global)
  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend

United States
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
  • One Medical annual membership
  • 401(k), including employer match on contributions made while employed by Ramp
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
Canada
  • Group medical, dental, and vision coverage through Sun Life
  • Life, AD&D, and disability coverage
  • Fertility drug coverage (up to $4,000 lifetime)
  • Group Retirement Plan with employer match (RRSP + DPSP)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
  • Employee Assistance Program and virtual care through Lumino Health

United Kingdom
  • Private medical insurance through Freedom Elite
  • Virtual GP and at-home care via eMed x Livi
  • Workplace pension through Penfold, with salary sacrifice option
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice

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