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Overnight Zendesk Jobs (NOW HIRING)

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ... Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for ...

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ... Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for ...

KBM Hogue

Account Manager

San Francisco, CA · On-site

Manage sales forecasting and maintain accurate CRM (Zendesk) records for assigned accounts. Project ... Travel up to 5% to local KBM Hogue offices, client sites, and occasional overnight travel as ...

KBM Hogue

Account Manager

San Jose, CA · On-site

Manage sales forecasting and maintain accurate CRM (Zendesk) records for assigned accounts. Project ... Travel up to 5% to local KBM Hogue offices, client sites, and occasional overnight travel as ...

Equiti

Customer Care Representative

$16.50 - $22.25/hr

Work a schedule that includes overnight and weekend hours, as well as participation in an on-call ... Experience with ticketing systems (Zendesk, Salesforce, ServiceNow, Jira, or similar)

New

Cadence Health

Registered Nurse - Nights

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role sits at the center of Cadence's overnight and weekend care coverage, working alongside ... Document patient case notes in the Cadence platform and log follow-up tasks and tickets in Zendesk ...

MedStar Health

Transfer Coordinator (EMT/CNA)

Lanham, MD · On-site

$24.53 - $37.44/hr

... overnight shifts. The shifts are 12 hours and every other weekend is required. This Full-Time ... Discharge Transport requests in naviHealth Radiology ticket management in Zendesk * Connects with ...

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Overnight Zendesk information

What is the difference between Overnight Zendesk vs Overnight Customer Support Agent?

AspectOvernight ZendeskOvernight Customer Support Agent
Primary RoleManaging and troubleshooting customer tickets using Zendesk platformHandling customer inquiries and providing support via various channels
Required SkillsZendesk platform knowledge, communication skills, problem-solvingCustomer service skills, communication, basic technical knowledge
Work EnvironmentRemote or office-based, using Zendesk softwareRemote or office-based, direct customer interaction
CertificationsZendesk certification preferredCustomer service certifications beneficial

Overnight Zendesk roles focus on managing customer support tickets within the Zendesk platform, requiring specific platform knowledge and technical skills. In contrast, Overnight Customer Support Agents handle customer inquiries across channels, emphasizing communication and customer service skills. Both roles may operate remotely and serve similar industries, but their core responsibilities and skill requirements differ.

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What cities are hiring for Overnight Zendesk jobs? Cities with the most Overnight Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
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Overnight Zendesk jobs near you
Infographic showing various Overnight Zendesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Client Relations Representative

Know Ink, LLC

Saint Louis, MO • On-site

Full-time

Posted 11 days ago

Job description

Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.

Client Relations Representative

We're looking for someone who genuinely enjoys talking to people, keeping things organized, and solving problems before they turn into bigger ones. As our Client Relations Representative, you'll be the first voice our clients hear and crucial in our commitment to excellent client care. If you're calm under pressure, sharp on the details, and like knowing your work actually matters, this one's for you.

What you'll be doing
  • Handle incoming calls and emails for the whole company — routing them to the right people quickly and professionally
  • Own your Zendesk queue: create, assign, update, and close tickets with the kind of detail that actually helps your teammates
  • Follow up after issues are resolved to make sure clients understood the fix and are happy with how it was handled
  • Handle general support questions and walk clients through basic troubleshooting
  • Help clients navigate iOS and app updates without the frustration
  • Cover evening, overnight, and weekend shifts as first-tier tech support — escalating to on-call staff when needed
  • Run client outreach campaigns via phone
  • Keep departmental spreadsheets clean, current, and accurate
  • Pitch in wherever the team needs it
You might be a great fit if you
Stay cool when multiple things are happening at once
Are a clear, friendly communicator over phone and email
Have worked with a ticketing system before (Zendesk is a plus)
Are comfortable with iOS and explaining tech to non-tech people
Are reliable and available for non-traditional shift hours
Like keeping things tidy in your tickets, your notes, and your spreadsheets

Responsibilities:

• Responsively manage all incoming emails and calls for the whole company, directing them to the appropriate departments.

• Maintain meticulous and precise documentation in Zendesk tickets, assigning tickers to the appropriate department, ensuring resolutions and subsequent follow-ups.

• Tasked with reviewing and resolving tickets after a solution has been provided, ensuring client satisfaction and their comprehension of the resolution.

• Address general support inquiries and aid clients in basic troubleshooting.

• Assist clients with questions related to iOS updates and application updates.

• Provide first-tier technical support during evening, night, and weekend shifts and escalate calls to on-call staff as needed.

• Execute client outreach campaigns through phone calls.

• Review and update departmental spreadsheets for accuracy.

• Fulfill additional tasks as assigned.

Required Skills/Abilities:

• Working knowledge of Microsoft Office Suite and basic CRM management

• Ability to multi-task and thrive in a fast-paced, growing company environment.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Solid analytical and problem-solving skills.

• Time management skills to meet strict deadlines (i.e., can’t change election date)

• Strong attention to details and accuracy

• Willingness to work non-traditional hours (early morning, late evenings), as required


Education and Experience:

• 1+ Year in a technical support service field preferred but not required.

• 1+ years of experience as a client service role


KNOWiNK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KNOWiNK complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
KNOWiNK expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of KNOWiNK employees to perform their job duties may result in discipline up to and including discharge.