Job Type
Part-time
Description
The Consumer Support Associate is responsible for delivering exceptional support to Little Leaf Farms consumers through effective communication and issue resolution. They serve as a key point of contact for consumers - responding to inquiries, addressing product related questions and concerns, and ensuring a positive experience that reflects and strengthens the brand.
Requirements
Core Responsibilities:
• Answer and direct incoming phone and email inquiries through Zendesk.
• Track and manage all consumer feedback through Zendesk and Sprout Social.
• Generate weekly, monthly and yearly reports on consumer feedback.
• Escalate urgent feedback to appropriate teams in a timely manner.
• Manage and optimize customer service tools (phone, Zendesk, etc.).
• Mail coupons to consumers on a weekly basis.
Qualifications:
• At least 1 year of relevant experience in customer service.
• Excellent written and verbal communication skills to foster positive relationships with consumers.
• Comfortable working in and assisting others through company help desk software, such as Zendesk.
• Proficient knowledge of Microsoft Office tools and Outlook.
• Time management skills and the ability to establish reasonable and attainable deadlines for resolution.
• High attention to detail and strong organizational skills.
• Energetic and personable individual with a genuine passion for connecting with people.
• NOTE: This position requires weekend availability, hours per day are flexible.
• Fluent in Spanish is a plus.
Salary Description
Starting Rate $20.00/hour