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Zendesk Jobs (NOW HIRING)

Feedonomics

Zendesk Administrator

Austin, TX · On-site

We are currently looking for a CSS Zendesk Administrator who will oversee the implementation, administration, configuration, optimization, and support of the Zendesk platform and associated contact ...

BigCommerce

Zendesk Administrator

Austin, TX · On-site

CSS Zendesk Administrator At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce ...

Feedonomics

Zendesk Administrator

Austin, TX · On-site

We are currently looking for a CSS Zendesk Administrator who will oversee the implementation, administration, configuration, optimization, and support of the Zendesk platform and associated contact ...

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

Bigcommerce

Zendesk Administrator

Austin, TX · On-site

We are currently looking for a CSS Zendesk Administrator who will oversee the implementation, administration, configuration, optimization, and support of the Zendesk platform and associated contact ...

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

Allegion

Zendesk IT Analyst

In this role, you'll own and evolve the Zendesk platform that powers customer support across multiple Allegion brands - building intuitive Help Center experiences, deploying intelligent chatbots, and ...

Zendesk

Forward Deployed Engineer

$200K - $300K/yr

Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the discovery, technical scoping, system design, and production rollout. * Troubleshoot the "Unsolvable"

Zendesk

Senior Fullstack Engineer, Solve

San Francisco, CA

$144K - $190K/yr

About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation ...

Zendesk

Forward Deployed Engineer

$200K - $300K/yr

Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the discovery, technical scoping, system design, and production rollout. * Troubleshoot the "Unsolvable"

Zendesk

Senior Fullstack Engineer, Solve

Austin, TX · On-site

$121K - $160K/yr

About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation ...

Zendesk

Product Marketing Manager

$157K/yr

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ...

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How much do zendesk jobs pay per month?

As of Sep 1, 2026, the average monthly pay for zendesk in the United States is $10,962.17, according to ZipRecruiter salary data. Most workers in this role earn between $10,083.33 and $11,833.33 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.
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Infographic showing various Zendesk job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $131,546 per year, or $63.2 per hour.

Zendesk Administrator

Austin, TX • On-site

Feedonomics
Marketing • 51 - 200 employees
Learn more about Feedonomicsexternal

Full-time

Posted 21 days ago

Job description

Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
As the leading SaaS provider for rapidly expanding mid-market enterprises, Commerce is transforming the e-commerce landscape. We empower our clients to design sophisticated, high-performance online stores that facilitate development at every level. We are currently looking for a CSS Zendesk Administrator who will oversee the implementation, administration, configuration, optimization, and support of the Zendesk platform and associated contact center technologies, including Amazon Connect and Zendesk AI Agents. This role ensures efficient customer service operations through workflow automation, system governance, reporting, quality assurance support, and workforce management insights. The position partners closely with Support, Operations, IT, and leadership teams to improve customer experience, agent productivity, and operational performance.
Key Responsibilities:
  • Assist with initial migration to, implementation of, and user facing rollout of Zendesk, and related 3rd party tools.
  • Administer and maintain the Zendesk environment, including users, roles, permissions, groups, brands, views, triggers, automations, macros, SLAs, and routing logic.
  • Configure and optimize Zendesk workflows to support customer service, internal support, and cross-functional business processes.
  • Ongoing management of configuration documents, day to day operational maintenance, and monitoring of system performance, including 3rd party integrations.
  • Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, Salesforce, Jira, SSO/identity, telephony carriers), including monitoring, troubleshooting, and coordinating fixes with the owning teams.
  • Ensure Zendesk usage aligns with company policies, security standards, and data governance requirements.
  • Own the administration and day-to-day maintenance of the contact center platform in Amazon Connect, including call flows, routing profiles, queues, agent assignments, contact center hours, and telephony operations such as call routing, transfer logic, voicemail handling, and escalation paths.
  • Monitor contact center performance and troubleshoot issues impacting voice operations or agent connectivity.
  • Test, document, and deploy platform feature and configuration changes, and identify opportunities to improve routing efficiency, call handling, and overall customer experience with minimal business disruption.
  • Serve as the primary point of contact for Zendesk and contact center system needs, partnering across Support, Operations, QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
  • Serve as subject matter expert (SME) for the platform, training agents, supervisors, and administrators on best practices and process changes while staying current on product updates to recommend relevant features and improvements.
  • Build and maintain reporting and dashboards for CSAT, first response/resolution time, backlog, and agent productivity; deliver regular performance insights to CSS leadership and WFM.
  • Configure, tune, and monitor Zendesk AI Agents, including intent training, bot flow design, and human hand-off logic; evaluate deflection performance and iterate.
  • Manage agent onboarding/offboarding, license/seat allocation, and platform cost optimization.
  • Administer the QA platform (e.g., Zendesk QA) supporting scorecards, calibration sessions, and quality monitoring in partnership with QA and WFM.
  • Partners with IT on network/security infrastructure, SSO/identity management, and data governance policy, while owning day-to-day platform administration and configuration within CSS.

Candidate Profile:
  • At least 3 years of experience being a Certified Zendesk Administrator.
  • Familiarity with Amazon Connect or another cloud-based contact center platform.
  • Demonstrates a strong technical aptitude and resourcefulness to troubleshoot and resolve issues with speed
  • Exceptional communicator capable of bridging the gap between highly technical leaders and non-technical end-users through clear, simplified explanations
  • Experienced in managing software common to contact centers, such as CRMs, VoIP systems, L&D platforms, and monitoring tools
  • Experience with Zendesk AI/bot configuration" - pair with the new AI Agents responsibility
  • Familiarity with reporting/BI tools (Zendesk Explore, Looker, or similar)
  • Highly organized self-starter who operates effectively with minimal supervision and maintains a sense of urgency regarding deadlines
  • Preferably has experience supporting remote teams across different geographical locations
  • Passionate about leveraging technology to streamline processes and enhance the user experience
  • Relevant certifications or basic coding skills are considered a plus, facilitating better collaboration with internal developers

#LI-MD2
#LI-HYBRID
(Pay Transparency Range: $94,760 - 142,140)
Compensation Transparency
The national base salary range for this role is posted above in this job post.
Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.
Inclusion and Belonging
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:
  • require payment of recruitment fees from candidates;
  • request personally identifiable information through unsanctioned websites or applications;
  • attempt to solicit money from you as part of the hiring process or as part of an employment offer;
  • solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

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