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Vida Health

Lead Zendesk Administrator

$110K - $130K/yr

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Vida Health

Lead Zendesk Administrator

Charleston, WV · Remote

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Zendesk

OR

$196K - $294K/yr

The Opportunity at Zendesk This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ...

Zendesk

OR

$196K - $294K/yr

The Opportunity at Zendesk This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ...

Zendesk

OR · On-site

Senior Certification and LMS Administration Specialist Zendesk's Digital CX team is redefining how customers connect, learn, and grow by pioneering innovative, scalable, and personalized learning ...

Zendesk

Senior Product Manager

San Francisco, CA · On-site

$149K - $196K/yr

Senior Product Manager Approvals & Automations Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world's favorite ...

Zendesk

OR · On-site

Senior Certification and LMS Administration Specialist Zendesk's Digital CX team is redefining how customers connect, learn, and grow by pioneering innovative, scalable, and personalized learning ...

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As of Jun 8, 2026, the average monthly pay for zendesk in the United States is $10,962.17, according to ZipRecruiter salary data. Most workers in this role earn between $10,083.33 and $11,833.33 per month, depending on experience, location, and employer.

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A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

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Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position, and why are they important?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

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Infographic showing various Zendesk job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $131,546 per year, or $63.2 per hour.
Lead Zendesk Administrator

Lead Zendesk Administrator

Vida Health

Remote

$110K - $130K/yr

Full-time

Posted 4 days ago

Job description

ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline operations and Product/Engineering teams, moving beyond basic execution to drive the operational maturity and reliability of our platforms. The ideal candidate will possess deep architectural expertise in Zendesk and AWS, with a proven track record of designing and deploying workflows that drive measurable efficiency and channel-shifting.
Responsibilities:
  • Design, build, and maintain sophisticated AI agent workflows within Zendesk to resolve complex use cases autonomously, significantly reducing manual agent touches.
  • Own the administration and reliability of the Zendesk platform, maintaining strong configuration governance to ensure all triggers, automations, and integrations are documented and traceable.
  • Serve as a thought partner to Member Service team leadership, translating operational needs into scalable system requirements and bridging the gap between non-technical stakeholders and Engineering teams.
  • Proactively research and scope emerging AI technologies (e.g., Voice AI, outbound automation) to improve inbound call flows and outbound member outreach success.
  • Lead operational initiatives for high-stakes transitions, ensuring system stability and zero service disruption.
  • Act as the primary technical contact for vendors (Zendesk, AWS, etc.), driving accountability, evaluating new releases, and facilitating knowledge transfer of platform updates.
  • Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume toward more efficient, personalized digital experiences.
  • Analyze data across applications to implement efficient workflows that eliminate bottlenecks, while managing the interwoven impacts of changes across the organization.
  • Develop and maintain high-quality process documentation and standard operating procedures (SOPs) for all supported applications.

Qualifications:
  • 5+ years of experience in SaaS platform administration, with expert-level knowledge of Zendesk (Support, Talk, Guide, Explore, and AI/Copilot). Bonus if you also have previous experience with AWS contact center.
  • Proven experience building production-grade AI agents and evaluating AI vendors for technical feasibility and long-term value.
  • Strong ability to itemize, track, and manage the complex set of cross-functional tasks required for successful system launches and migrations.
  • Excellent communication skills and experience interfacing with leadership and technical teams to translate data into actionable insights.
  • Proficiency in driving practical, continuous improvement (Lean or Six Sigma experience is a strong bonus).
  • Deep understanding of how platform system changes impact downstream triggers and automations, specifically within a healthcare environment.

$110,000 - $130,000 a year
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida-it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled.
#LI-remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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