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Zendesk Jobs (NOW HIRING)

Collabera LLC

Zendesk Developer

Orlando, FL · On-site

$67 - $73/hr

Zendesk Developer Client : Entertainment Location : Orlando, FL Duration : 06 Months Contract Pay Range : $67 - 73/hr Benefits : The Company offers the following benefits for this position, subject ...

Lyra Health

Sr. Zendesk Developer

Washington, DC · On-site

$102K - $156K/yr

Zendesk Developer Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through ...

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

CEI

Senior Zendesk Systems Engineer

Orlando, FL · Remote

$75 - $80/hr

Senior Zendesk Systems Engineer Job at a Glance Title: Senior Zendesk Systems Engineer Location: 4 days onsite in Orlando, FL | M-Th onsite, Fri remote Contract: W2 only, 22 month initial contract ...

Vida Health

Lead Zendesk Administrator

$110K - $130K/yr

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Vida Health Inc

Lead Zendesk Administrator

$110K - $130K/yr

Vida Health is seeking a high-level Lead Zendesk Administrator to serve as the primary strategic stakeholder for our Member Services application ecosystem. This role bridges the gap between frontline ...

Zendesk

Staff Software Engineer

San Francisco, CA

Zendesk's AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts' own interactions, supporting agentic and narrative driven insight discovery. Our ...

Zendesk

Staff Software Engineer

San Francisco, CA · On-site

Zendesk's AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts' own interactions, supporting agentic and narrative driven insight discovery. Our ...

Zendesk

Senior Fullstack Engineer, Solve

Austin, TX · On-site

$121K - $160K/yr

About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation ...

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How much do zendesk jobs pay per month?

As of Jul 1, 2026, the average monthly pay for zendesk in the United States is $10,962.17, according to ZipRecruiter salary data. Most workers in this role earn between $10,083.33 and $11,833.33 per month, depending on experience, location, and employer.

What is a Zendesk job?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the common challenges faced by Zendesk Specialists or Administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position, and why are they important?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

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Zendesk jobs near you
Zendesk Developer

Zendesk Developer

Collabera LLC

Orlando, FL • On-site

$67 - $73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Details:

Position: Zendesk Developer
Client: Entertainment
Location: Orlando, FL
Duration: 06 Months Contract
Pay Range: $67 - 73/hr

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)


Overview:



  • We are seeking an experienced Zendesk Systems Engineer to own, administer, and enhance our Zendesk environment supporting a large-scale customer support organization.

  • This role will lead platform configuration, custom development, integrations, workflow automation, incident management, and system optimization while serving as the technical expert for Zendesk architecture.


Key Responsibilities:



  • Manage and optimize the Zendesk platform, ensuring reliability, security, and performance.

  • Design and develop custom solutions using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.

  • Lead platform implementations, upgrades, migrations, and feature deployments.

  • Build and maintain workflows, automations, SLAs, routing rules, and integrations.

  • Troubleshoot complex issues, perform root cause analysis, and drive resolutions.

  • Partner with cross-functional teams and provide technical leadership and mentorship.


Qualifications:



  • 5+ years of Zendesk administration and development experience.

  • Strong expertise with Zendesk APIs, custom apps, integrations, and workflow automation.

  • Proficiency in JavaScript, HTML, CSS, and Liquid.

  • Experience with Zendesk reporting, analytics, and dashboard development.

  • Ability to independently lead technical projects and translate business requirements into scalable solutions.


Preferred:



  • Experience supporting large-scale Zendesk environments (500+ agents).

  • Knowledge of SSO, security, compliance, Agile/Scrum, Jira, and enterprise system integrations.


Apply