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Zendesk Jobs (NOW HIRING)

Lyra Health

Sr. Zendesk Developer

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

Lyra Health

Sr. Zendesk Developer

Charleston, WV · Remote

$102K - $156K/yr

Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools * Serve as an administrator who manages configuration of help centers ...

Point C

OR

The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C's Zendesk platform as we roll it out enterprise-wide. This ...

Zendesk

Senior Fullstack Engineer, Solve

Madison, WI · On-site

$123K - $162K/yr

About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation ...

Zendesk

Senior Fullstack Engineer, Solve

Austin, TX · On-site

$121K - $160K/yr

About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation ...

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How much do zendesk jobs pay per month?

As of Jul 22, 2026, the average monthly pay for zendesk in the United States is $10,962.17, according to ZipRecruiter salary data. Most workers in this role earn between $10,083.33 and $11,833.33 per month, depending on experience, location, and employer.

What is a Zendesk job?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the common challenges faced by Zendesk Specialists or Administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position, and why are they important?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

More about Zendesk jobs
What cities are hiring for Zendesk jobs? Cities with the most Zendesk job openings:
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Zendesk jobs near you
Infographic showing various Zendesk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $131,546 per year, or $63.2 per hour.
Zendesk Architect

Zendesk Architect

Vermont Information Processing

Colchester, VT • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

As the Zendesk Architect at Vermont Information Processing (VIP), you will own the strategic design, continuous optimization, and ongoing governance of our comprehensive Zendesk instance. Serving as a highly collaborative Individual Contributor, you will coordinate and align multiple Customer Support departments, centralizing system administration to ensure cross-functional consistency.
You will assume ownership of our fully deployed, advanced Zendesk ecosystem. You will dive deep into our current setup to audit workflows, identify friction points, and drive the maximum return on investment from our technology stack. You will serve as the primary liaison between Customer Support, product/engineering, and leadership to ensure our integrated infrastructure delivers an exceptional experience for our end users and scales seamlessly with our business.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Remote considered for the right candidate.
What You'll Do
  • System Strategy & Governance: Centralize Zendesk administration across all Customer Support teams. Audit, streamline, and optimize existing workflows, triggers, automations, and macros to replace siloed departmental setups with unified, scalable architecture.
  • Platform & AI Optimization: Serve as the primary architect and owner of our robust Zendesk instance (Support, Guide, Talk, Explore, WFM). Drive the ongoing optimization and refinement of our advanced capabilities, specifically messaging and Zendesk Advanced AI (Copilot, Auto-assist, and AI Agents).
  • Complex Integrations: Architect, maintain, and upgrade seamless integrations between Zendesk and our broader tech stack, including Atlassian, HubSpot, MS Office, our internal Admin Portal, Data Warehouse, and in-house AI tools.
  • Project & Change Management: Lead continuous improvement initiatives and manage the ongoing change management required to keep support teams aligned. Gain buy-in from support managers, coordinate resources, and manage stakeholder communication to ensure smooth adoption of process updates.
  • Data & Reporting: Design and maintain custom reporting dashboards within Zendesk Explore to measure system performance, AI deflection rates, agent productivity, and user needs, providing actionable insights to leadership.
  • Quality Assurance & Troubleshooting: Create and execute robust testing in a sandbox environment before deploying updates or changes to production. Act as the highest point of escalation for complex technical issues.
  • Enablement: Create clear documentation and train staff on unified system procedures, continuously gathering feedback from Customer Support teams to drive iterative improvements and maximize agent efficiency.

What We're Looking For
  • Experience: 5+ years of experience in Customer Support Operations or CX Technology, with at least 3+ years specifically serving as an advanced Zendesk Administrator or Architect for enterprise organizations.
  • Cross-Functional Leadership: Proven ability to act as an individual contributor who can effectively coordinate, align, and influence multiple support departments and technical teams without direct reporting authority.
  • Technical Acumen: Deep understanding of Zendesk APIs, Webhooks, custom app development, and third-party integrations (specifically Atlassian and HubSpot). Experience integrating proprietary internal databases/portals is highly preferred.
  • Advanced Zendesk Knowledge: Hands-on experience optimizing Zendesk WFM (formerly Tymeshift) and refining AI/automation tools (bots, auto-assist, custom routing) within the Zendesk ecosystem.
  • Certifications: Zendesk Administrator certifications highly preferred.
  • Education: Degree in Computer Science, Information Systems, Business, or equivalent practical experience.
  • Execution: Excellent project planning, strong business communication skills, and the ability to translate complex technical concepts to non-technical stakeholders.

Compensation: $80,750 - $95,000/year
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

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