The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options ...
The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options ...
The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options ...
The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options ...
Customer Experience Analyst
Denver, CO · On-site
$50K - $63K/yr
Support administration of core Customer Operations tools (e.g., Zendesk) as needed, building working knowledge of the broader domain toolset over time. * Own early-stage cross-functional Customer ...
Customer Experience Analyst
Denver, CO · On-site
$50K - $63K/yr
Support administration of core Customer Operations tools (e.g., Zendesk) as needed, building working knowledge of the broader domain toolset over time. * Own early-stage cross-functional Customer ...
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Quick apply
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Application Support Admin
Westminster, CO · On-site
$71K - $88K/yr
Triage tickets using ticketing systems (Freshservice, Zendesk, ServiceNow, Jira Service Management, or similar) with discipline around urgency, business impact, and queuing strategy. * Diagnose root ...
Application Support Admin
Westminster, CO · On-site
$71K - $88K/yr
Triage tickets using ticketing systems (Freshservice, Zendesk, ServiceNow, Jira Service Management, or similar) with discipline around urgency, business impact, and queuing strategy. * Diagnose root ...
UX/UI Designer
Englewood, CO · On-site
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Quick apply
UX/UI Designer
Englewood, CO · On-site
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Risk Operations Specialist
Denver, CO · On-site
$75K - $85K/yr
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization * Communicate with customers via ...
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Quick apply
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Seasonal Customer Experience Coordinator
Denver, CO · On-site
$19/hr
Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred). * Experience working alongside AI-powered customer support tools or AI agents. * Experience in ...
Sr UI/UX Designer
Englewood, CO · Hybrid
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). * Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Sr UI/UX Designer
Englewood, CO · Hybrid
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). * Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Sr UI/UX Designer
Englewood, CO · Hybrid
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). * Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Sr UI/UX Designer
Englewood, CO · Hybrid
In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.). * Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe ...
Robotics Support Analyst I
Longmont, CO · On-site
$17 - $27/hr
ZenDesk or similar Customer Support Tracking. Basic Linux knowledge including usage of command lines * Familiarity with SQLite3, Python and Atlassian products such as Jira and Confluence
Robotics Support Analyst I
Longmont, CO · On-site
$17 - $27/hr
ZenDesk or similar Customer Support Tracking. Basic Linux knowledge including usage of command lines * Familiarity with SQLite3, Python and Atlassian products such as Jira and Confluence
Senior Software Engineer - AWS Connect
Englewood, CO · On-site
$121K - $159K/yr
Develop AWS Connect contact flows and integrate with platforms like Salesforce or Zendesk . * Use AWS Lambda, Amazon Lex, Polly, and CloudWatch to build scalable, AI-powered call center solutions.
Quick apply
Senior Software Engineer - AWS Connect
Englewood, CO · On-site
$121K - $159K/yr
Develop AWS Connect contact flows and integrate with platforms like Salesforce or Zendesk . * Use AWS Lambda, Amazon Lex, Polly, and CloudWatch to build scalable, AI-powered call center solutions.
IT Field Support Technician
Fort Collins, CO · On-site
$25 - $28/hr
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) * Assist with onboarding and offboarding tasks, including setup and decommissioning of user ...
IT Field Support Technician
Fort Collins, CO · On-site
$25 - $28/hr
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) * Assist with onboarding and offboarding tasks, including setup and decommissioning of user ...
Sales Associate - Littleton.CO
Littleton, CO · On-site
$14.25 - $19.25/hr
... zendesk.com/hc/en-us/requests/new Position Type: Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are ...
Sales Associate - Littleton.CO
Littleton, CO · On-site
$14.25 - $19.25/hr
... zendesk.com/hc/en-us/requests/new Position Type: Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are ...
Lead Mechanic
Denver, CO · On-site
$27.25 - $36/hr
Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech * Train new technicians in shift priorities, start and end of shift SOPs, and in company systems ...
Lead Mechanic
Denver, CO · On-site
$27.25 - $36/hr
Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech * Train new technicians in shift priorities, start and end of shift SOPs, and in company systems ...
Tech Lead
Denver, CO · On-site
Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech * Train new technicians in shift priorities, start and end of shift SOPs, and in company systems ...
Tech Lead
Denver, CO · On-site
Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech * Train new technicians in shift priorities, start and end of shift SOPs, and in company systems ...
Sales Associate - Littleton.CO
Littleton, CO · On-site
$14.25 - $19.25/hr
... zendesk.com/hc/en-us/requests/new Position Type: Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are ...
Sales Associate - Littleton.CO
Littleton, CO · On-site
$14.25 - $19.25/hr
... zendesk.com/hc/en-us/requests/new Position Type: Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are ...
Zendesk information
What is a Zendesk?
A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.
What are the key skills and qualifications needed to thrive in the Zendesk position?
To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.
What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?
Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.
Is Zendesk a good place to work?
Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.
What are the most commonly searched types of Zendesk jobs in Colorado?
The most popular types of Zendesk jobs in Colorado are:
What are popular job titles related to Zendesk jobs in Colorado?
For Zendesk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Zendesk jobs in Colorado look for?
The top searched job categories for Zendesk jobs in Colorado are:
What cities in Colorado are hiring for Zendesk jobs?
Cities in Colorado with the most Zendesk job openings:
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
A leading mattress brand is seeking an experienced Customer Support Manager to develop an AI-first support infrastructure. This role involves optimizing workflows and using technology to enhance customer experiences. The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options and performance bonuses are offered.
About Puffy
Sourced by ZipRecruiter
Industry
Retail
Company size
51 - 200 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2016