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Zendesk Jobs in Virginia (NOW HIRING)

Compass

Agent Experience Manager

Danville, VA · On-site

$32 - $34.25/hr

Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, ZenDesk tickets, and in-person meetings. * Promote the adoption of ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to multitask and manage time effectively in a fast-paced environment. * Empathy, patience, and a ...

CYNET SYSTEMS

Integration Architect

Reston, VA · On-site

$70/hr

Zendesk. * FreshService. * AI/ML. Qualification And Education: * Strong verbal and written communication skills. * Excellent communication and presentation skills. * Ability to communicate ...

Inadev

Support Desk Analyst

Reston, VA · On-site

$21.25 - $29.25/hr

... Zendesk, or equivalent ticketing tools - ITIL Foundation, HDI, CompTIA, or equivalent support certification - Familiarity with AI-assisted support, knowledge search, ticket summarization, or chatbot ...

New

Inadev

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

... Zendesk, or equivalent ticketing tools - ITIL Foundation, HDI, CompTIA, or equivalent support certification - Familiarity with AI-assisted support, knowledge search, ticket summarization, or chatbot ...

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

... Zendesk, SharePoint, Teams, or similar tools - Entry-level IT, customer support, or service-management certification - Familiarity with AI-assisted support tools, knowledge search, or ticket ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$21.25 - $29.25/hr

... Zendesk, SharePoint, Teams, or similar tools - Entry-level IT, customer support, or service-management certification - Familiarity with AI-assisted support tools, knowledge search, or ticket ...

New

Corpay

Payment Processor

Richmond, VA · On-site

$18 - $18.50/hr

Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. Service Orientation and Social Benefits & Perks * Comprehensive health benefits package from ...

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$8.4K

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How much do zendesk jobs pay per month?

As of Aug 30, 2026, the average monthly pay for zendesk in Virginia is $10,679.50, according to ZipRecruiter salary data. Most workers in this role earn between $9,825.00 and $11,525.00 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

What are the most commonly searched types of Zendesk jobs in Virginia?

The most popular types of Zendesk jobs in Virginia are:

What are popular job titles related to Zendesk jobs in Virginia?

For Zendesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Zendesk jobs in Virginia look for?

The top searched job categories for Zendesk jobs in Virginia are:

What cities in Virginia are hiring for Zendesk jobs?

Cities in Virginia with the most Zendesk job openings:

Zendesk jobs near you
Infographic showing various Zendesk job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $128,154 per year, or $61.6 per hour.

CRM Platform Engineer

Herndon, VA • On-site

Assured Data Protection
See more jobs at Assured Data Protectionexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Position: CRM Platform Engineer
Department: Shared Platforms
Job Type: Full-time
Location: This is NOT a remote position. Herndon, VA (3 days per week in-office required).
Role Purpose
​​​​​​​This is NOT a remote position.  
The Shared Platforms function sits within Shared Services at Assured Data Protection, managing the systems behind our commercial, customer success, and support operations.
The CRM Platform Engineer is a hands-on generalist who owns and supports the full shared platform ecosystem - currently spanning, primarily HubSpot, but includes Zendesk, Salesforce, and ChurnZero, with the estate expected to grow to include tools such as Confluence and Jira as the department scales.
This role provides expertise in HubSpot whilst providing broad, practical coverage across the CRM and customer-platform stack: configuring and maintaining each platform, keeping integrations and data flowing reliably between them, and acting as a flexible technical resource the Global Shared Platforms Manager can direct based on business priorities.
This role suits someone who enjoys variety, picks up new SaaS platforms quickly, and takes pride in being the person who understands how the whole ecosystem fits together.
Key Responsibilities
Platform Ownership & Optimisation
  • Administer and configure the shared platform stack - including, HubSpot and Salesforce, whilst supporting Zendesk and ChurnZero platforms - covering workflows, automation and platform hygiene.
  • Maintain working knowledge across all platforms in the estate, with the flexibility to go deep on whichever system currently needs the most attention.
  • Identify and implement opportunities for automation and process improvement across platforms (e.g. workflow consolidation, data enrichment, self-service).
  • Support onboarding new platforms as the Shared Platforms estate grows (e.g. Confluence, Jira), including initial configuration and documentation.

Governance & Change Management
  • Manage change requests across all owned platforms through ITIL-aligned processes - impact/risk assessment, testing, documentation, rollback planning.
  • Maintain configuration documentation and change logs for each platform to support audit and knowledge-continuity.
  • Liaise with InfoSec and MIS on security configuration, data handling, and compliance requirements across the platform estate.

Integration & Ecosystem Alignment
  • Own and maintain integrations between Zendesk, HubSpot, Salesforce, ChurnZero, and other connected middleware/tools, ensuring reliable and accurate data flow across the ecosystem (e.g. contact/account sync, ticket-to-deal linkage, customer health signals).
  • Troubleshoot cross-platform data and integration issues, working across systems rather than a single platform silo.
  • Flag upstream/downstream impacts before making changes that could affect connected systems, and coordinate changes that span multiple platforms.

Day-to-Day & Stakeholder Support
  • Act as a day-to-day point of contact for platform issues raised by the business, and Supporting teams, across whichever system is affected.
  • Partner with stakeholders across the business to gather requirements and prioritize enhancement requests, escalating to the Shared Platforms Manager where cross-platform trade-offs are needed.
  • Provide usage/performance reporting and platform health updates across the estate.
  • Work flexibly across platforms as team priorities shift, providing cover and cross-support as the Shared Platforms team is small and coverage needs to flex with demand.

Required Skills & Qualifications
Must-Have
  • Proven hands-on administration experience with HubSpot and working knowledge of at least one other major SaaS business platform (e.g. Zendesk or Salesforce) in a business-critical environment.
  • Practical understanding of CRM/CX data structures (contacts, accounts, deals/opportunities, cases/tickets) and how they connect across systems.
  • Experience integrating SaaS platforms with one another, either natively or via middleware/iPaaS tools.
  • Experience managing platform change through a formal process (ITIL or similar).
  • Strong troubleshooting and problem-solving skills, comfortable working across multiple systems rather than a single specialism.
  • Excellent communication and stakeholder management skills, with the ability to work across Sales, Marketing, Customer Success, and Support functions.
  • A fast learner who is comfortable picking up new platforms and tools as the department's estate grows.

Nice-to-Have (Cross-Platform Experience & Integrations)
  • Certification in HubSpot (CRM, Marketing, Sales, or Service Hub).
  • Working knowledge of / certification in Zendesk (Suite/Support, Guide, Explore).
  • Working knowledge of / certification in Salesforce administration.
  • Familiarity with ChurnZero for customer health and success workflows.
  • Familiarity with Confluence and/or Jira administration, ahead of these being added to the platform estate.
  • Experience with SweetHawk, Zoom, Slack, Gong, or Zapier integrations within a CRM or support platform context.
  • General comfort working with marketplace plugins/apps and APIs to extend platform functionality.
  • Experience in a managed services, MSP, or data protection/technology company.
  • Relevant certifications: PRINCE2, Agile/Scrum, or ITIL Foundation.

What We Offer:
  • Opportunity to work with a global, diverse technical team. 
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401K program with company matching.
  • A dynamic, inclusive, and collaborative work environment.
  • 3 day in-office presence with remote work flexibility.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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