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Zendesk Jobs in Virginia (NOW HIRING)

Compass

Agent Experience Manager

Danville, VA · On-site

$32 - $34.25/hr

Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, ZenDesk tickets, and in-person meetings. * Promote the adoption of ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to multitask and manage time effectively in a fast-paced environment. * Empathy, patience, and a ...

CYNET SYSTEMS

Integration Architect

Reston, VA · On-site

$70/hr

Zendesk. * FreshService. * AI/ML. Qualification And Education: * Strong verbal and written communication skills. * Excellent communication and presentation skills. * Ability to communicate ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk. * Basic knowledge of IT systems, including Windows, macOS, and common productivity software. * Excellent ...

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

... Zendesk, or similar platforms. * Demonstrated experience managing high-volume queues, routing tickets, and following through on escalations. * Experience communicating with customers and internal ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk. * Basic knowledge of IT systems, including Windows, macOS, and common productivity software. * Excellent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk. * Basic knowledge of IT systems, including Windows, macOS, and common productivity software. * Excellent ...

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How much do zendesk jobs pay per month?

As of Aug 27, 2026, the average monthly pay for zendesk in Virginia is $10,679.50, according to ZipRecruiter salary data. Most workers in this role earn between $9,825.00 and $11,525.00 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

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Zendesk jobs near you
Infographic showing various Zendesk job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $128,154 per year, or $61.6 per hour.

Agent Experience Manager

Danville, VA • On-site

Compass

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 205 rated real estate companies

Great coworkers

People enjoy working here

Good employer

Learn more about Compassexternal

$32 - $34.25/hr

Full-time

Posted 7 days ago

Job description

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.

At Compass, You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, ZenDesk tickets, and in-person meetings.
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.
  • Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to Marketing Advisors for more complex support requests.
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass. This role is primarily responsible for ensuring a newcustomer'ss first weeks and months at Compass are smooth and set them up for future success with the brokerage. 
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations, and providing coverage for front desk services when needed.
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience with live or remote training a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • Passion for supporting and serving agents trying to grow their businesses

Compensation: The expected base pay for this position is $32.00 - $34.25 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

What Compass Real Estate employees say

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