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Remote Zendesk Jobs in Virginia (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

beeline Group

HRIS Specialist

Novato, CA · Remote

This is a Remote position based out of the US. *SAP HR experience is a must. Mission: To support HR ... Manage Zendesk tickets in accordance with established service level requirements Ability to ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including ...

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Richmond, VA · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Zendesk information

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Virginia? The most popular types of Zendesk jobs in Virginia are:
What are popular job titles related to Remote Zendesk jobs in Virginia? For Remote Zendesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Virginia look for? The top searched job categories for Remote Zendesk jobs in Virginia are:
What cities in Virginia are hiring for Remote Zendesk jobs? Cities in Virginia with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution.

Programmatic Client Success Specialist (PST / MST)

StackAdapt

Alberta, VA • Remote

Full-time

Re-posted 10 days ago

Job description

We are looking for an exceptional Programmatic Client Success Specialist who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will serve as the main point of contact for a portfolio of Self-Serve customers, executing tasks independently and leveraging the StackAdapt platform for routine campaign management and performance optimization.

Reporting to the Manager of Client Success, you will provide first-contact support to resolve client requests and critical incidents via phone, chat, and email support within Zendesk. You will become an expert in the StackAdapt advertising platform, helping our clients address technical "how-to" questions, ensuring they get the most out of our self-serve performance optimization playbooks, and aiming for account growth and retention across your portfolio.

We are looking for a candidate who thrives in a fast-paced environment, demonstrates strong time-management skills, and excels at executing core tasks with high quality and excellence.

StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.

What you'll be doing:
  • Act as the primary point of contact for a portfolio of Self-Serve clients, autonomously managing routine account needs and resolving platform requests.
  • Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
  • Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
  • Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
  • Coordinate cross-functionally with Sales and internal product teams to share data, surface client insights, and help inform improvements to our platform features and services.
  • Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
  • Take ownership of tasks that can be completed without Development team assistance, adapting quickly to feedback and changing team priorities.
What You'll Bring to the Table:
  • 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
  • Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS); a Digital IAB Certification or Google Analytics Certification is highly preferred.
  • 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
  • Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
  • Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
  • Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
  • Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
  • Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
  • Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).

Apply