Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs. * Coordinate cross-functionally with Sales and ...
Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs. * Coordinate cross-functionally with Sales and ...
Deliver post-sales technical support for customers, including answering questions related to the use and troubleshooting of Neumo products (including Electronic Support Services like Zendesk)
Quick apply
Deliver post-sales technical support for customers, including answering questions related to the use and troubleshooting of Neumo products (including Electronic Support Services like Zendesk)
Network Administrator
Lynchburg, VA · On-site
$46K - $74K/yr
Experience with IP Office, Jira, ZenDesk and MS Visio a plus. Credentials (Required) * CompTIA ... Willing and available to work modified schedules (weekends, holidays, etc.) as required. * Ability ...
Quick apply
Network Administrator
Lynchburg, VA · On-site
$46K - $74K/yr
Experience with IP Office, Jira, ZenDesk and MS Visio a plus. Credentials (Required) * CompTIA ... Willing and available to work modified schedules (weekends, holidays, etc.) as required. * Ability ...
Customer Service Specialist
Reston, VA · On-site
$17.75 - $23.50/hr
Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to multitask and manage time effectively in a fast-paced environment. * Empathy, patience, and a ...
Customer Service Specialist
Reston, VA · On-site
$17.75 - $23.50/hr
Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to multitask and manage time effectively in a fast-paced environment. * Empathy, patience, and a ...
Store Asset Protection Associate Full Time
Arlington, VA · On-site
$17.50 - $20.25/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
Store Asset Protection Associate Full Time
Arlington, VA · On-site
$17.50 - $20.25/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
Tech Lead
Alexandria, VA · On-site
$22.50/hr
Address complaints received by email or Zendesk by solving the issue or addressing it to a field ... A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
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Tech Lead
Alexandria, VA · On-site
$22.50/hr
Address complaints received by email or Zendesk by solving the issue or addressing it to a field ... A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
Store Asset Protection Associate Full Time
Arlington, VA · On-site
$17.50 - $20/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
Store Asset Protection Associate Full Time
Arlington, VA · On-site
$17.50 - $20/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
Store Asset Protection Associate Full Time
$17.50 - $20/hr
Ability to work nights and weekends appropriately to retail business needs. Must be able to stand ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
Store Asset Protection Associate Full Time
$17.50 - $20/hr
Ability to work nights and weekends appropriately to retail business needs. Must be able to stand ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD!
MSP Level 3 Technician
Virginia Beach, VA · On-site
$80K - $90K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
MSP Level 3 Technician
Virginia Beach, VA · On-site
$80K - $90K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
MSP Level 3 Technician
Virginia Beach, VA · On-site
$80K - $90K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
Quick apply
MSP Level 3 Technician
Virginia Beach, VA · On-site
$80K - $90K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
MSP Level 2 Technician
Alexandria, VA · On-site
$55K - $81K/yr
Provide on-call support for critical issues, including after-hours and weekend support as needed ... or Zendesk. * Networking Expertise: In-depth understanding of networking protocols, IP addressing ...
MSP Level 2 Technician
Alexandria, VA · On-site
$55K - $81K/yr
Provide on-call support for critical issues, including after-hours and weekend support as needed ... or Zendesk. * Networking Expertise: In-depth understanding of networking protocols, IP addressing ...
MSP Level 3 Technician
Alexandria, VA · On-site
$75K - $100K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
MSP Level 3 Technician
Alexandria, VA · On-site
$75K - $100K/yr
... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...
Technical Support Specialist
Glen Allen, VA · On-site
$55K - $75K/yr
Experience with ticketing systems (Jira, Zendesk, Freshdesk, etc.) * Excellent communication skills (clear, patient, professional) * Ability to work on-site in Glen Allen, VA * Strong organizational ...
Quick apply
Technical Support Specialist
Glen Allen, VA · On-site
$55K - $75K/yr
Experience with ticketing systems (Jira, Zendesk, Freshdesk, etc.) * Excellent communication skills (clear, patient, professional) * Ability to work on-site in Glen Allen, VA * Strong organizational ...
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
Merchandise Manager
Culpeper, VA · On-site
$16/hr
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
Merchandise Manager
Culpeper, VA · On-site
$16/hr
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
Customer Experience Manager
South Boston, VA · On-site
$16/hr
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
Customer Experience Manager
South Boston, VA · On-site
$16/hr
... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 BE AWARE OF ...
Weekend Zendesk information
Does Weekend Zendesk allow remote work?
Weekend Zendesk positions typically offer remote work options, allowing employees to perform customer support tasks from home. The availability of remote work may depend on the company's policies and the specific role requirements, such as familiarity with Zendesk software and communication tools. Candidates should verify remote work policies during the application process.
Does Weekend Zendesk work on weekends?
Weekend Zendesk roles typically involve providing customer support during weekends, so employees are expected to work on weekends as part of their schedule. The specific hours and days may vary depending on the employer and shift arrangements, but weekend work is common for this position. Flexibility and familiarity with Zendesk support tools are often required.
Is Weekend Zendesk a good company to work for?
Weekend Zendesk is a role that involves providing customer support using Zendesk software, often on a part-time or weekend schedule. The work environment and employee satisfaction can vary, so researching reviews and company policies is recommended for potential applicants.
What is the difference between Weekend Zendesk vs Weekend Customer Support Representative?
| Aspect | Weekend Zendesk | Weekend Customer Support Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, Zendesk platform familiarity | Customer service skills, possibly Zendesk experience |
| Work Environment | Remote or on-site, tech-focused support teams | Remote or on-site, customer-facing roles |
| Employer & Industry | Tech companies, SaaS providers | Retail, e-commerce, service industries |
Weekend Zendesk roles typically focus on technical support using Zendesk software, often within tech companies or SaaS environments. Weekend Customer Support Representatives handle general customer inquiries across various industries. While both roles require customer service skills, Weekend Zendesk positions emphasize platform-specific knowledge, making them more specialized for tech support tasks.
What are the most commonly searched types of Zendesk jobs in Virginia? The most popular types of Zendesk jobs in Virginia are:
What are popular job titles related to Weekend Zendesk jobs in Virginia? For Weekend Zendesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk jobs in Virginia look for? The top searched job categories for Weekend Zendesk jobs in Virginia are:
- Work From Home Customer Support Mychart
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What cities in Virginia are hiring for Weekend Zendesk jobs? Cities in Virginia with the most Weekend Zendesk job openings:
Full-time
Re-posted 12 days ago
Job description
We are looking for an exceptional Programmatic Client Success Specialist who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will serve as the main point of contact for a portfolio of Self-Serve customers, executing tasks independently and leveraging the StackAdapt platform for routine campaign management and performance optimization.
Reporting to the Manager of Client Success, you will provide first-contact support to resolve client requests and critical incidents via phone, chat, and email support within Zendesk. You will become an expert in the StackAdapt advertising platform, helping our clients address technical "how-to" questions, ensuring they get the most out of our self-serve performance optimization playbooks, and aiming for account growth and retention across your portfolio.
We are looking for a candidate who thrives in a fast-paced environment, demonstrates strong time-management skills, and excels at executing core tasks with high quality and excellence.
StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.
What you'll be doing:- Act as the primary point of contact for a portfolio of Self-Serve clients, autonomously managing routine account needs and resolving platform requests.
- Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
- Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
- Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
- Coordinate cross-functionally with Sales and internal product teams to share data, surface client insights, and help inform improvements to our platform features and services.
- Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
- Take ownership of tasks that can be completed without Development team assistance, adapting quickly to feedback and changing team priorities.
- 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
- Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS); a Digital IAB Certification or Google Analytics Certification is highly preferred.
- 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
- Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
- Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
- Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
- Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
- Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
- Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).