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Weekend Zendesk Jobs in Virginia (NOW HIRING)

ASM Research

Service Desk Lead

Lorton, VA · On-site

Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue ... Support onboarding and training of new customer support agents. * Assist in after-hours/weekend ...

New

ASM Research

Service Desk Manager

Lorton, VA · On-site

Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue ... Support onboarding and training of new customer support agents. * Assist in after-hours/weekend ...

New

Horizon-Behavioral-Heal

Network Administrator

Lynchburg, VA · On-site

$46 - $74/hr

Experience with IP Office, Jira, ZenDesk and MS Visio a plus. * CompTIA Network+, Security+ * CCNA ... Willing and available to work modified schedules (weekends, holidays, etc.) as required. * Ability ...

ASM Research

Service Desk Lead

Lorton, VA · On-site

Coordinate shift handoff with both the day shift lead/manager and the overnight/weekend team to ... Administer and support ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk ...

New

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

... weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks ... Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc) * Remote Connectivity tools (LogMeIn ...

TeamLogic IT

MSP Level 3 Technician

Alexandria, VA · On-site

$75K - $100K/yr

... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...

TeamLogic IT

MSP Level 2 Technician

Alexandria, VA · On-site

$55K - $81K/yr

Provide on-call support for critical issues, including after-hours and weekend support as needed ... or Zendesk. * Networking Expertise: In-depth understanding of networking protocols, IP addressing ...

TeamLogic IT

MSP Level 3 Technician

Virginia Beach, VA · On-site

$75K - $90K/yr

... Zendesk. * Documentation & Process Management: Proficiency in documentation tools like Hudu, IT ... Flexibility in working hours, including evenings and weekends, may be required to accommodate ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

$60 - $80/hr

... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on‑call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...

Daon

Product Support Engineer

Fairfax, VA · On-site

... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Coordinate day-shift-to-night/weekend handoff with the Extended Hours team to ensure continuous ... Experience with ITSM/ticketing platforms (ServiceNow, Jira Service Management, Zendesk, etc.

New

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... Zendesk workflows, CRM integrations) and managing software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject ...

Five Below

Support Lead Part Time

Virginia Beach, VA · On-site

$13.27/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.27 BE AWARE OF ...

Five Below

Support Lead Part Time

Leesburg, VA · On-site

$14.50/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Roanoke, VA

$13.27/hr

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.27 BE AWARE OF ...

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All JobsZendesk JobsWeekend Zendesk JobsWeekend Zendesk Jobs in Virginia

Weekend Zendesk information

What is the difference between Weekend Zendesk vs Weekend Customer Support Representative?

AspectWeekend ZendeskWeekend Customer Support Representative
Required CredentialsBasic customer service skills, Zendesk platform familiarityCustomer service skills, possibly Zendesk experience
Work EnvironmentRemote or on-site, tech-focused support teamsRemote or on-site, customer-facing roles
Employer & IndustryTech companies, SaaS providersRetail, e-commerce, service industries

Weekend Zendesk roles typically focus on technical support using Zendesk software, often within tech companies or SaaS environments. Weekend Customer Support Representatives handle general customer inquiries across various industries. While both roles require customer service skills, Weekend Zendesk positions emphasize platform-specific knowledge, making them more specialized for tech support tasks.

Does Weekend Zendesk allow remote work?

Weekend Zendesk positions typically offer remote work options, allowing employees to perform customer support tasks from home. The availability of remote work may depend on the company's policies and the specific role requirements, such as familiarity with Zendesk software and communication tools. Candidates should verify remote work policies during the application process.

Is Weekend Zendesk a good company to work for?

Weekend Zendesk is a role that involves providing customer support using Zendesk software, often on a part-time or weekend schedule. The work environment and employee satisfaction can vary, so researching reviews and company policies is recommended for potential applicants.

What are the most commonly searched types of Zendesk jobs in Virginia?

The most popular types of Zendesk jobs in Virginia are:

What cities in Virginia are hiring for Weekend Zendesk jobs?

Cities in Virginia with the most Weekend Zendesk job openings:

Weekend Zendesk jobs near you

Service Desk Lead

ASM Research

Lorton, VA • On-site

Full-time

Posted yesterday

New

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

Position Summary
The Service Desk Lead oversees daily operations of the external-facing service desk, supporting customers/clients with product, technical, or account issues. This role combines hands-on customer support with team leadership - supervising analysts, managing ticket/call queues, and ensuring service levels and customer satisfaction targets are met.
Key Responsibilities
  • Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and tickets.
  • Serve as the escalation point for complex, sensitive, or dissatisfied-customer issues.
  • Monitor queues (calls, chat, tickets) in real time to ensure SLAs and response-time targets are met.
  • Track and report on key metrics: CSAT/NPS, average handle time, first-contact resolution, SLA compliance, ticket backlog.
  • Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for external users.
  • Develop and maintain customer-facing support procedures, macros/canned responses, and knowledge base articles.
  • Handle escalated customer complaints professionally, aiming for first-contact resolution and retention.
  • Coach agents on product knowledge, communication skills, and de-escalation techniques.
  • Coordinate with Product, Engineering, and Account Management teams on recurring or high-impact customer issues.
  • Identify trends in customer inquiries and recommend process, product, or documentation improvements.
  • Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging.
  • Ensure compliance with SLAs defined in customer contracts and service agreements.
  • Support onboarding and training of new customer support agents.
  • Assist in after-hours/weekend coverage planning as needed for customer-facing support.

Required Qualifications
  • Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years relevant experience
  • 3+ years of experience in customer-facing technical support or service desk role.
  • Strong customer service and de-escalation skills; experience handling escalated/upset customers.
  • Experience with CRM/ticketing platforms (Zendesk, Salesforce, Freshdesk, ServiceNow, etc.).
  • Excellent verbal and written communication skills.
  • Ability to multitask across channels (phone, email, chat) under time pressure.
  • Demonstrated ability to coach and motivate a customer-facing team.
  • Must have an active Secret Clearance.

Preferred Qualifications
  • Familiarity with SLA-driven, contractual support environments.
  • ITIL Foundation or customer service certification (e.g., HDI) a plus.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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