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Zendesk Jobs in Reston, VA (NOW HIRING)

Mondo

Content Writer

Centreville, VA · Remote

$35 - $41/hr

Support the migration and reorganization of content from Zendesk into Salesforce Knowledge. * Review, organize, and maintain hundreds to thousands of knowledge base articles across different product ...

LYON BAKERY INC

Customer Service Representative

MD · On-site

$18 - $19/hr

Resolve support tickets using our ticketing system (Zendesk) * Log and manage quality assurance complaints and credit requests Ensure Accurate Order Processing * Accurately process customer orders ...

BCM One

ServiceNow Senior Administrator

Herndon, VA · On-site

Leadend to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow. * Collaborate with business stakeholders to translate requirements into scalable solutions. * Build ...

BCM One

ServiceNow Senior Administrator

Herndon, VA · On-site

Lead end to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow. * Collaborate with business stakeholders to translate requirements into scalable solutions. * Build ...

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See Reston, VA salary details

$9.1K

$11.6K

$13.1K

How much do zendesk jobs pay per month?

As of Aug 2, 2026, the average monthly pay for zendesk in Reston, VA is $11,615.67, according to ZipRecruiter salary data. Most workers in this role earn between $10,683.33 and $12,541.67 per month, depending on experience, location, and employer.

What is a Zendesk job?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the common challenges faced by Zendesk Specialists or Administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position, and why are they important?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the most commonly searched types of Zendesk jobs in Reston, VA? The most popular types of Zendesk jobs in Reston, VA are:
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Zendesk jobs near you
Infographic showing various Zendesk job openings in Reston, VA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $139,388 per year, or $67 per hour.

Zendesk Solutions Analyst

Donnelley Financial, LLC

Rockville, MD • On-site

Other

Posted 27 days ago

Job description

Description:

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.

Recognizedas one of AMERICA'S MOST LOVED WORKPLACES for five consecutive years and aBuilt In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.

Summary:

We are seeking a Zendesk Solutions Analyst with strong business analysis skills to represent the Professional Services (PS) organization and drive how Zendesk supports PS intake and delivery workflows.

This role serves as the primary Zendesk subject-matter expert for Professional Services, partnering with platform owners, IT, and business stakeholders. Zendesk is the core focus of this role. Exposure to adjacent systems (Salesforce, Certinia) is a plus but not required and can be learned on the job.

The ideal candidate brings hands-on Zendesk configuration experience and the ability to translate business needs into scalable, well-governed solutions that align with enterprise standards.

Responsibilities:

Zendesk Configuration & Optimization

* Serve as the Zendesk lead for Professional Services use cases

* Configure and enhance workflows, including forms, fields, triggers, automations, SLAs, and reporting

* Design solutions that support PS intake, triage, and delivery processes

* Partner with platform owners to test and deploy changes in alignment with governance standards

* Contribute to integrations using Zendesk APIs and apps as needed

Business Analysis & Process Design

* Act as the primary business analyst for Professional Services Zendesk use cases

* Gather and document requirements; translate them into clear system designs

* Develop a strong understanding of PS workflows (intake triage execution)

* Identify opportunities to improve efficiency, data quality, and user experience

Governance, Change & Security

* Follow established systems governance, version control, and release management practices

* Support change management activities, including impact analysis, testing, documentation, and user readiness

* Ensure Zendesk changes adhere to security best practices, role-based access controls, and compliance standards

* Maintain clear documentation for configurations, workflows, and process guidelines

Collaboration & Enablement

* Partner cross-functionally with IT and platform owners

* Serve as a trusted advisor to Professional Services stakeholders

* Help ensure Zendesk changes are aligned with broader enterprise architecture and roadmap

Qualifications:

Required

* Strong hands-on experience with Zendesk administration and configuration

* Experience building workflows using triggers, automations, forms, and reporting

* Proven ability to gather requirements and translate business needs into system solutions

* Experience supporting intake-driven or case management workflows

* Understanding of change management and system governance practices

* Strong communication and documentation skills

Preferred Certifications

* Zendesk Support Administrator certification and/or Zendesk Support Developer certification

Nice to Have (Professional Experience)

* Experience integrating Zendesk with Salesforce and/or Certinia

* Familiarity with Professional Services or PSA tools

* Experience working within shared platform ownership models

What Success Looks Like

* Zendesk effectively supports Professional Services workflows and intake

* PS requirements are clearly translated into scalable, maintainable solutions

* Stakeholders trust both the system and the process

* Changes are delivered in a controlled, well-governed way

* Continuous improvements drive better user experience and data quality

It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessjobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com.

At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come fromtalentacquisition@dfinsolutions.com. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status).#BI-Remote

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