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Zendesk Jobs in Reston, VA (NOW HIRING)

Zendesk, Inc.

Senior Sales Engineer

Washington, DC · On-site

$188 - $282/hr

R34934## At Zendesk, we are redefining the boundaries of Customer Experience (CX) and Employee Services (ES) through autonomous, Agentic AI and deep platform extensibility. As we build out the next ...

Mondo

Content Writer

Centreville, VA · Remote

$35 - $41/hr

Support the migration and reorganization of content from Zendesk into Salesforce Knowledge. * Review, organize, and maintain hundreds to thousands of knowledge base articles across different product ...

Lyon Bakery

Customer Service Representative

Hyattsville, MD · On-site

$16 - $21.75/hr

Resolve support tickets using our ticketing system (Zendesk) * Log and manage quality assurance complaints and credit requests Ensure Accurate Order Processing * Accurately process customer orders ...

LYON BAKERY INC

Customer Service Representative

MD · On-site

$18 - $19/hr

Resolve support tickets using our ticketing system (Zendesk) * Log and manage quality assurance complaints and credit requests Ensure Accurate Order Processing * Accurately process customer orders ...

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Zendesk information

See Reston, VA salary details

$9.1K

$11.6K

$13.1K

How much do zendesk jobs pay per month?

As of Aug 22, 2026, the average monthly pay for zendesk in Reston, VA is $11,615.67, according to ZipRecruiter salary data. Most workers in this role earn between $10,683.33 and $12,541.67 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

What are the most commonly searched types of Zendesk jobs in Reston, VA?

The most popular types of Zendesk jobs in Reston, VA are:

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For Zendesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Zendesk jobs in Reston, VA look for?

The top searched job categories for Zendesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Zendesk jobs?

Cities near Reston, VA with the most Zendesk job openings:

Zendesk jobs near you
Infographic showing various Zendesk job openings in Reston, VA as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $139,388 per year, or $67 per hour.

Senior Sales Engineer

Zendesk, Inc.

Washington, DC • On-site

$188 - $282/hr

Other

Posted 17 days ago

Job description

## Senior Sales EngineerPostulerlocations: Remote, Georgia, United States of America: Remote, Washington D.C., United States of America: Remote, Colorado, United States of America: Remote, California, United States of America: Remote, Arizona, United States of Americatime type: Full timeposted on: Publié hierjob requisition id: R34934## Job DescriptionAt Zendesk, we are redefining the boundaries of Customer Experience (CX) and Employee Services (ES) through autonomous, Agentic AI and deep platform extensibility. As we build out the next generation of our global field organization, we are looking for builders, technical problem solvers, and curious minds who want to shape the future of enterprise automation.We are seeking a Senior Sales Engineer (SE) to join our specialized engineering presales team. In this role, you will get your hands dirty writing code, configuring complex API integrations, and building production-ready proof-of-concepts (POCs) that bring our advanced AI capabilities to life. This is a role designed for an engineer who loves solving complex puzzles, working closely with modern web tech stacks, and translating technical possibilities into functional solutions for our customers.### ****What You’ll Be Doing:***** ****Develop Proof-of-Concepts (POCs):**** Own the technical execution and delivery of customized product demonstrations, technical sandboxes, and tailored prototypes that prove the power of Zendesk’s platform and AI capabilities.* ****Build and Maintain API Integrations:**** Use your coding and scripting skills to connect Zendesk to complex client tech stacks, leveraging REST APIs, webhooks, middleware platforms, and modern cloud infrastructure.* ****Own Technical Validation:**** Partner with account teams to confidently handle deep-dive technical validations, Security/Architecture questionnaires, and developer-to-developer technical reviews.* ****Scale Internal Tooling:**** Collaborate with senior specialists to build, maintain, and document reusable code snippets, demo accelerators, and automation templates that elevate the speed of the entire field team.* ****Continuous Technical Learning:**** Stay on the cutting edge of modern software trends, actively developing your skills in Large Language Models (LLMs), prompt engineering, and autonomous agent frameworks.### ****What You Bring (Required Qualifications):***** ****Education:**** Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative, technical discipline**.*** ****Experience:**** 2 to 4 years of professional experience in a technical client-facing role (e.g., Solution Engineer, Sales Engineer, Technical Support Engineer, Implementation Consultant) or as a hands-on Software Developer looking to pivot into a strategic field role.* ****Core Technical Skills:**** Hands-on experience or academic proficiency with modern programming languages and web technologies (e.g., JavaScript, Python, Node.js) and working with REST/SOAP APIs.* ****Technical Curiosity:**** A strong foundational interest in AI technologies, including prompt engineering, LLMs, and autonomous software workflows.* ****Travel Commitment:**** Ability and willingness to travel between 20% and 30% annually for on-site technical workshops, team collaboration, and client validation sessions.### ****Preferred Qualifications:***** Familiarity with enterprise software infrastructure, cloud ecosystems (AWS, GCP, or Azure), or modern contact center architectures.* Experience presenting technical or architectural concepts clearly to both technical and non-technical audiences.* A portfolio of personal projects, GitHub contributions, or technical blogs that demonstrates your passion for building.### ****Who You Are:***** ****A Continuous Learner:**** You love dissecting new technologies and frameworks; you don't wait for a training module to learn how something works under the hood.* ****An Execution-Focused Builder:**** You thrive when given a complex technical problem, a blank IDE, and a deadline to build a working prototype.* ****A Strong Communicator:**** You can sit across from a customer's developer, understand their stack, and explain technical solutions in a highly collaborative, approachable way.#LI-MY1The US annualized OTE (On Target Earnings) range for this position is $188,000.00-$282,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. #J-18808-Ljbffr

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