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Zendesk Jobs in Reston, VA (NOW HIRING)

Alts

Client Experience Associate (CXA)

Washington, DC · On-site

$18.75 - $25/hr

Monitor and respond to Google Reviews, Yelp inquiries, surveys, and Zendesk tickets within your market. * Emergency Coverage: Provide interim coverage for Studio Experience Coordinators during ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

Track and resolve issues using Zendesk or similar systems. * Document troubleshooting steps, solutions, and knowledge articles. * Maintain accurate service records. * Enforce cybersecurity best ...

TriosysIT Inc.

Service Desk Technician

Washington, DC · On-site

Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f. CompTIA A+ certification Preferred Experience: At least five (5) years of experience in ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to multitask and manage time effectively in a fast-paced environment. * Empathy, patience, and a ...

AAC Inc

Tier 1 Helpdesk Technician

Washington, DC

$22.75 - $30.50/hr

... Zendesk experience is preferred. · Ability to communicate orally and in writing. · Must have a positive and patient customer service attitude. · Must be able to work independently and within a ...

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See Reston, VA salary details

$9.1K

$11.6K

$13.1K

How much do zendesk jobs pay per month?

As of Aug 22, 2026, the average monthly pay for zendesk in Reston, VA is $11,615.67, according to ZipRecruiter salary data. Most workers in this role earn between $10,683.33 and $12,541.67 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

What are the most commonly searched types of Zendesk jobs in Reston, VA?

The most popular types of Zendesk jobs in Reston, VA are:

What are popular job titles related to Zendesk jobs in Reston, VA?

For Zendesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Zendesk jobs in Reston, VA look for?

The top searched job categories for Zendesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Zendesk jobs?

Cities near Reston, VA with the most Zendesk job openings:

Zendesk jobs near you
Infographic showing various Zendesk job openings in Reston, VA as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $139,388 per year, or $67 per hour.

Service Desk Technician (SDT) - Senior

AHU Technologies, Inc.

Washington, DC • On-site

$40 - $44/hr

Full-time

Re-posted 8 days ago

Job description

Job Description:
Short Description: Service Desk Technician - Senior
Hybrid position - will require on-site reporting to OCIO office
Complete Description:
The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
• Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
• Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
• Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
• Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Interact with network team and application development teams to restore services and/or identify and correct issues.
• Simulate or re-create user problems to resolve incidents.
• Recommend system modifications to reduce user problems and service incidents.
Required Experience: At least five (5) years of experience in the following:
• Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
• Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
• Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets;
• Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
• ITIL v4 Foundation
• CompTIA A+ certification
Preferred Experience: At least five (5) years of experience in the following:
• Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick;
• IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Skills Matrix:
• Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 5 Years
• Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years
• Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 5 Years
• Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years
• ITIL v4 Foundation. Required
• CompTIA A+. Required
• Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired
• Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired
Flexible work from home options available.
Compensation: $40.00 - $44.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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