ZipRecruiter

Log In

1

Overnight Customer Service Representative Jobs in Reston, VA

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsOvernight Customer Service Representative JobsOvernight Customer Service Representative Jobs in Reston, VA

Overnight Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do overnight customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for overnight customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Overnight Customer Service Representative jobs in Reston, VA? For Overnight Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Overnight Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Overnight Customer Service Representative jobs? Cities near Reston, VA with the most Overnight Customer Service Representative job openings:
Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Overnight Customer Service Representative (10pm - 6am)

E E Wine Inc

Gainesville, VA

$13 - $14.50/hr

Full-time

Re-posted 5 days ago

Job description

Description

A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.


The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.


Essential Duties and Responsibilities

Provides prompt, courteous customer service

Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.

Performs multi-function operation of the fuel console.

Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.

Assists in maintaining proper inventory levels and shift audits.

Controls merchandise, cash shortages, and other selling expenses.

Performs all duties with minimum supervision and works irregular hours as needed.

Stand and/or walk up to eight hours per day.

Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)

Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.

Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).

Other duties as assigned.

Requirements

High School graduate or equivalent.

Perform the four basic arithmetic operations.

Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts.

Excellent verbal communication skills.

Excellent customer service skills.

Ability to understand and follow instructions as given.

Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.

Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.

Ability to perform the essential duties and to work under the conditions described.

EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.


$13.00 - $14.50/hour plus shift differential


EOE/Veteran/Disability

Apply