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Senior Customer Service Representative Jobs in Reston, VA

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA · On-site

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

MMC Group LP

Be Seen First

Remote Senior Customer Service Representative - Must Live in VA

Mclean, VA · On-site

$16.67 - $17.46/hr

Senior Customer Service Representative Remote, Work from Home, Virginia Residents Only Pay: * $16.67/hour, English * $17.46/hour, English/Spanish Bilingual (language assessment required) Make a ...

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

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Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Manassas, VA

$16 - $21.75/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

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Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

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All JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Reston, VA

Senior Customer Service Representative information

See Reston, VA salary details

$12

$24

$36

How much do senior customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for senior customer service representative in Reston, VA is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.49 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Senior Customer Service Representative jobs in Reston, VA? For Senior Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Senior Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Senior Customer Service Representative jobs? Cities near Reston, VA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Reston, VA as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $49,931 per year, or $24 per hour.
Senior Customer Service Representative

Senior Customer Service Representative

Cubic Corporation

Fort Washington, MD • On-site

$20.15 - $27.71/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary
The Senior Customer Service Representative (Senior CSR) provides advanced customer support in a high volume call center environment. In addition to handling complex customer inquiries, this role serves as an escalation point and helps ensure adherence to quality, accuracy, and performance standards. The Senior CSR contributes to process improvements, assists with training, and plays a key role in maintaining an exceptional customer experience.
Essential Duties and Responsibilities
  • Respond to customer calls promptly and professionally, delivering high quality service and resolving inquiries with minimal handoff.
  • Handle complex or escalated customer issues, providing thorough troubleshooting and timely resolution.
  • Support team members by providing guidance, answering procedural questions, and modeling best in class service behaviors.
  • Process advanced customer transactions, including refunds, adjustments, settlements, and account corrections, with accuracy and adherence to compliance standards.
  • Accurately document detailed customer interactions, case notes, and transactions to ensure complete and reliable records.
  • Assist with training and mentoring new hires or junior CSRs, reinforcing policies, systems navigation, and service expectations.
  • Identify recurring issues or process gaps and recommend improvements to supervisors or leadership.
  • Maintain full compliance with company policies, regulatory requirements, and internal procedures.
  • Consistently exceed established KPIs such as first call resolution, call quality scores, and transaction accuracy.
  • Participate in special projects, initiatives, or pilot programs, as assigned.

Background and Experience
  • High school diploma or equivalent required.
  • Minimum of 1-2 years of related customer service experience, preferably in a call center, retail, transportation, or other high volume service environment.
  • Demonstrated ability to handle complex customer issues with sound judgment and professionalism.
  • Strong communication, interpersonal, and problem solving skills; able to manage challenging interactions with tact and confidence.
  • Proficiency with computer systems, data entry, and CRM or call center platforms.
  • Must be able to work extended hours, weekends, or holidays as needed.

Cubic Pay Range:
$20.15 - $27.71 + benefits.
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Worker Type:
Employee
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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