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Online Customer Service Representative Jobs in Reston, VA

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Reston, VA

Online Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do online customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for online customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What are the most commonly searched types of Customer Service Representative jobs in Reston, VA?

The most popular types of Customer Service Representative jobs in Reston, VA are:

What are popular job titles related to Online Customer Service Representative jobs in Reston, VA?

For Online Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Reston, VA look for?

The top searched job categories for Online Customer Service Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Customer Service Representative jobs?

Cities near Reston, VA with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Rep - Automotive BDC

Jerry's Ford Leesburg

Leesburg, VA • On-site

$15.75 - $20.25/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

Job description

Job Posting

Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.

This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.

Previous online Customer Service or Business Development Center (BDC) experience is required.

Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training.

Qualifications:

  • Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position.
  • Automotive dealership experience is not required.
  • Superior communication skills, both oral and written
  • Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications.
  • Must be detail-oriented
  • A strong email and phone presence is necessary
  • Exceptional leadership skills
  • Outstanding organizational skills
  • Working rotating shifts with some weekend shifts as necessary.
  • Ability to stay strong and calm in a stressful environment; must thrive under pressure

We Offer:

  • A very competitive pay plan
  • Ongoing professional training
  • Flexible scheduling
  • Medical & Dental
  • 401(k) Retirement
  • Paid Vacation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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