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Connexus Customer Service Representative Jobs in Reston, VA

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila

Customer Service Representative

Hamilton, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

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All JobsConnexus Customer Service Representative JobsConnexus Customer Service Representative Jobs in Reston, VA

Connexus Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do connexus customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for connexus customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What does a Connexus Customer Service Representative do?

A Connexus Customer Service Representative assists customers with their inquiries, concerns, and technical issues related to Connexus products or services. They typically handle phone calls, emails, and chat messages, providing information, troubleshooting problems, and ensuring customer satisfaction. Representatives may also help with account management, billing questions, and guiding customers through Connexus systems. Their goal is to resolve issues efficiently while delivering a positive customer experience.

What are the key skills and qualifications needed to thrive as a Connexus Customer Service Representative?

To thrive as a Connexus Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and Microsoft Office Suite is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills ensure accurate information delivery, efficient issue resolution, and positive customer experiences, which are vital for company reputation and client retention.

What are some common challenges faced by Connexus Customer Service Representatives, and how are they typically addressed?

Connexus Customer Service Representatives often encounter challenges such as managing high call volumes, handling complex customer inquiries, and maintaining a positive attitude during difficult conversations. To address these, Connexus provides thorough training, access to a knowledge base, and ongoing support from supervisors and team leads. Representatives are encouraged to use active listening and problem-solving skills to resolve issues efficiently, and regular team meetings offer opportunities to share best practices and receive feedback. This collaborative environment helps employees develop resilience and continuously improve their service quality.

What is the difference between Connexus Customer Service Representative vs Connexus Customer Service Representative?

AspectConnexus Customer Service RepresentativeConnexus Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, office settings, remote optionsCall centers, office settings, remote options
Employer & Industry UsageUtility cooperative, customer support in energy sectorUtility cooperative, customer support in energy sector
Common Search & ComparisonCustomer service roles in energy/utilitiesCustomer service roles in energy/utilities

Both roles involve providing customer support within the energy or utility industry, requiring similar credentials and work environments. The primary difference lies in the specific job titles used by employers, but their responsibilities and qualifications are largely the same, making them interchangeable in most contexts.

What are popular job titles related to Connexus Customer Service Representative jobs in Reston, VA?

For Connexus Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Connexus Customer Service Representative jobs in Reston, VA look for?

The top searched job categories for Connexus Customer Service Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Connexus Customer Service Representative jobs?

Cities near Reston, VA with the most Connexus Customer Service Representative job openings:

Connexus Customer Service Representative jobs near you
Infographic showing various Connexus Customer Service Representative job openings in Reston, VA as of June 2026, with employment types broken down into 72% Full Time, 24% Part Time, and 4% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Representative

Falls Church, VA • On-site

Henry's Wrecker Service
11 - 50 employees
Learn more about Henry's Wrecker Serviceexternal

$17 - $23.25/hr

Full-time

Re-posted 16 days ago

Job description

Customer Service Representative


Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary


Henry's Wrecker Service is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.

This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.


Responsibilities


  • Answer incoming customer calls in a professional, courteous, and timely manner.
  • Gather accurate information from customers and create detailed service requests.
  • Provide customers with updates, estimated arrival times (ETAs), and service information.
  • Communicate effectively with dispatchers and drivers to ensure accurate call handling.
  • Maintain accurate documentation within dispatch and customer management systems.
  • Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
  • Resolve customer concerns while maintaining a positive and professional demeanor.
  • Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
  • Ensure all customer information is complete and accurate before closing service requests.
  • Provide exceptional customer service while supporting overall dispatch operations.
Qualifications


  • High school diploma or equivalent required.
  • Customer service, call center, dispatch support, administrative, or related experience preferred.
  • Experience working in a high-volume phone environment preferred.
  • Strong computer skills with the ability to learn multiple software systems simultaneously.
  • Excellent verbal communication and active listening skills.
  • Strong multitasking, organizational, and problem-solving abilities.
  • Ability to remain calm and professional while assisting upset or frustrated customers.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and accurate data entry skills.
  • Dependable attendance and a strong commitment to customer service.
Work Schedule


Thursday - Saturday from 7AM - 7PM

Schedules may be adjusted based on operational needs.


About Valor Fleet Services


Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.


Physical Requirements


This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Equal Employment Opportunity


The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.


Disclaimer


This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Employment Type: FULL_TIME

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