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Customer Care Representative Jobs in Reston, VA (NOW HIRING)

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of ...

Toll Brothers

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · On-site

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer care representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, handling difficult customers, and meeting performance metrics. However, stress levels vary based on individual skills, workload, and support systems in place, with some finding remote work more flexible and manageable.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Care Representative

Toll Brothers, Inc.

Reston, VA

$28.01 - $37.14/hr

Full-time

Medical, Dental, Retirement

Posted 22 days ago

Toll Brothers rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

OverviewJoin an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 60 markets. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia. 

What is the opportunity?

This position is on-site 5 days per week.

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

What are the primary responsibilities?

  • Conduct routine Homeowner meetings to observe and assess warranty request submissions
  • Service appointment communications and coordination between Homeowners and Trade Partners
  • Service Request Management: entering, updating, closing and Purchase Order processing
  • Conduct Home Complete/Quality Inspections prior to delivery to the Customer
  • Responsible for customer satisfaction metrics related to homeowners served
  • All other duties as assigned

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

  • Outstanding Customer Service Skills
  • Ability to plan and prioritize while focusing on detail orientation and effective time management
  • When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
  • Applies creative problem-solving to address business needs and issues
  • Strong computer skills including Outlook, Excel, and Word

Do you have these qualifications?

  • Essential:
    • High school diploma or equivalent
    • 3 - 5 years of residential construction experience
  • Preferred:
    • Experience with a service department
    • 1 - 3 years of Customer Service Experience

The salary for this position is $28.01-$37.14 per hour.

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

#EarlyCareer

#LI-Onsite

Employment Type: FULL_TIME

What Toll Brothers employees say

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