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Customer Care Representative Jobs in Reston, VA (NOW HIRING)

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · On-site

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · On-site

$35K - $50K/yr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective ...

VSI

Patient Care Representative

Reston, VA · On-site

C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This ... Ability to handle a high volume of phone calls with customer service excellence. * Generate and ...

ContinuumRX

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.75/hr

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily ... Exceptional track record of customer satisfaction Preferred: * Have a minimum of 6 months pharmacy ...

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Customer Care Representative information

See Reston, VA salary details

$10

$19

$28

How much do customer care representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer care representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Care Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What is a Customer Care Representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the duties of a customer care representative?

A customer care representative handles customer inquiries, provides information about products or services, resolves complaints, and offers support through phone, email, or chat. They often use customer service software and require good communication and problem-solving skills to ensure customer satisfaction.

How much does Amazon remote customer service pay?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based incentives.

What challenges might a Customer Care Representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

What jobs pay 4000 a week without a degree?

Customer Care Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are the key skills and qualifications needed to thrive as a Customer Care Representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.
More about Customer Care Representative jobs
What are the most commonly searched types of Customer Care Representative jobs in Reston, VA? The most popular types of Customer Care Representative jobs in Reston, VA are:
What are popular job titles related to Customer Care Representative jobs in Reston, VA? For Customer Care Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Care Representative jobs in Reston, VA look for? The top searched job categories for Customer Care Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Care Representative jobs? Cities near Reston, VA with the most Customer Care Representative job openings:
Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in Reston, VA as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Care Representative (CCR)

STRUCTION SOLUTIONS

Quantico, VA • On-site

$14 - $16/hr

Contractor

Posted 6 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Customer Care Representative is the first point ofcontact for WWCC callers. CCRs answer incoming calls, conduct scheduledoutreach, support text/email/social media engagement, assess needs, provideresource guidance, and document actions in MCWIITS. CCRs must combine empathy,accuracy, and disciplined documentation.
Key responsibilities
• Answer incoming calls and conduct scheduledoutbound outreach to WIIs and family members.
• Conduct structured interviews and needsassessments to identify appropriate resources, benefits, referrals, andescalation needs.
• Monitor and respond to assigned communicationchannels, including phone, email, text, and social media support workflows asassigned.
• Document all contacts, attempts, actions,referrals, and follow-up needs in MCWIITS or other Government-authorizedsystems.
• Make at least three contact attempts atdifferent times of day when required by outreach protocols.
• Escalate sensitive, complex, or urgent mattersto NMCMs, FSRs, supervisors, or mandatory reporting authorities as directed.
• Maintain professionalism, confidentiality, andcontractor identification in every interaction.
Minimum qualifications
• High school diploma or equivalent required.
• At least one year of call center, customerservice, intake, administrative support, veteran support, or similarexperience.
• Strong verbal communication, active listening,and written documentation skills.
• Ability to work rotating shifts includingevenings, overnights, weekends, and holidays as required.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Knowledge of Marine Corps culture, veteranbenefits, military transition, family readiness, or community resources.
• Experience in Government, healthcare, benefits,crisis-adjacent support, or high-sensitivity customer service.
• Experience with Microsoft Dynamics, Salesforce,Five9, NICE, Genesys, ServiceNow, SharePoint, or other CRM/contact centerplatforms.
Location:
  • This position may be fully remote within the United States or based in Quantico, Virginia. Candidates may reside anywhere in the United States if assigned to remote work. Final work location will depend on contract and program requirements

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