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Director Credit Card Customer Service Jobs in Reston, VA

Aplaro Ltd

Credit Business Analyst, Growth

Washington, DC · On-site

$150 - $200/hr

By using data and customer feedback, we design growth initiatives that expand our credit card offerings. We aim to make financial services accessible to everyone, building programs that support ...

SLM

Director, Credit Risk

Sterling, VA · On-site

Director, Credit Risk When you join Sallie Mae, you become a champion for all students. We're on a ... Conduct independent credit risk assessments and thematic reviews across origination, servicing ...

Sallie_mae

Director, Credit Risk

Sterling, VA · On-site

Conduct independent credit risk assessments and thematic reviews across origination, servicing, loss mitigation, and recovery activities,identifyingemerging credit risks and exposure across the ...

Lendable

Head of Credit - International Cards

Arlington, VA · On-site

$200 - $250/hr

Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ... The ideal candidate combines deep credit risk expertise with proven experience managing credit card ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Reston, VA

Director Credit Card Customer Service information

See Reston, VA salary details

$87.9K

$162.6K

$313.7K

How much do director credit card customer service jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director credit card customer service in Reston, VA is $162,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,700.00 and $195,600.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Reston, VA?

The most popular types of Credit Card Customer Service jobs in Reston, VA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Reston, VA?

For Director Credit Card Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Reston, VA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Credit Card Customer Service jobs?

Cities near Reston, VA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Business Director - Credit Analytics

Capital One

Mclean, VA • On-site

Full-time

Re-posted 25 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 175 rated banks

Job description

Business Director - Credit Analytics
As a Business Analysis Director in LMCRO, you will apply your strategic and analytical skills to review and challenge the credit loss forecasts for our various lines of business that inform the Company's quarterly allowance and annual stress testing estimates. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
General Responsibilities:
  • Leadership: May manage or develop analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
  • Credit Risk: Drive step-change improvements in credit forecast performance by connecting drivers of future consumer (and commercial as a plus) credit trends to historical behavior, creating risk analytics, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Manage the credit forecast challenge process, including forming challenge hypotheses, designing analytics to prove the hypotheses, interrogating the data and permutating the analyses to uncover the truth, and synthesizing the takeaways for leadership with influence and effective communication. Oversee multiple projects concurrently
  • Partnership: Work closely with colleagues across Capital One including: Loss forecast teams, Model Developers, Model Validation team, Finance, Credit Accounting, and others to drive improvement in company's ACL and CCAR process and outcomes
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the role's output is based on rigorous analytic work in credit and forecasting risk management
  • Strong business judgment, leadership and integrity: He/she should be able to apply strong judgement, leadership, and integrity in evaluating how to prioritize the team's challenge efforts and how to debate conclusions with the first line team
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced and dynamic environment.

Basic Qualifications:
  • Bachelor's Degree
  • At least 4 years of experience performing quantitative analysis
  • At least 4 years of experience performing qualitative analysis
  • At least 2 years of experience performing people management
  • At least 2 years of experience performing project management

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 5+ years of experience in quantitative and qualitative analysis
  • 5+ years of experience in financial services
  • 3+ years of experience in Consumer credit management, such as Card, Auto, or Personal Loans
  • 3+ years of experience in people management
  • 1+ year of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Business Director
Richmond, VA: $209,500 - $239,100 for Business Director
Riverwoods, IL: $209,500 - $239,100 for Business Director
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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