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Director Credit Card Customer Service Jobs in Reston, VA

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

As a Customer Service Associate, you'll be the face of our store -- helping customers with shipping ... Operate POS systems and handle cash and credit card transactions * Maintain a clean, organized, and ...

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

As a Customer Service Associate, you'll be the face of our store -- helping customers with shipping ... Operate POS systems and handle cash and credit card transactions * Maintain a clean, organized, and ...

Socket.dev

Senior Manager- Data Analysis (Card)

Mclean, VA · On-site

$200 - $250/hr

Our credit card products serve more than 87 million customers with 20+ personal and business card ... At least 5 years of experience in financial services industry * At least 5 years of experience in ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Reston, VA

Director Credit Card Customer Service information

See Reston, VA salary details

$87.9K

$162.6K

$313.7K

How much do director credit card customer service jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director credit card customer service in Reston, VA is $162,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,700.00 and $195,600.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Reston, VA?

The most popular types of Credit Card Customer Service jobs in Reston, VA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Reston, VA?

For Director Credit Card Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Reston, VA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Credit Card Customer Service jobs?

Cities near Reston, VA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Store HUB Customer Service (Part Time)

GPC - Genuine Parts Company

Alexandria, VA • On-site

$17.50 - $20.25/hr

Part-time

Re-posted 14 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

216th of 430 rated retail wholesalers

Job description

APAR Admin

NAPA Chicago Distribution Center is excited to offer this unique NAPA vendor managed inventory opportunity in partnership with the Chicago Transit Authority (CTA).

The Role:

The APAR Admin plays an important role on our team by ensuring our CTA IBS has the right parts when our customers need them! We are looking for a team player with strong communication and organizational skills, and customer oriented to help us make the CTA operation #1 in vendor managed inventory for the transit market.

This is the perfect opportunity for you if:

  • You are organized & detail oriented
  • You have excellent follow up skills, and are able to work closely with vendors to ensure that any payment issues are handled in a timely manner
  • You love building and sustaining relationships with your team and providing a high level of customer service to vendors
  • You are eager to learn

What you'll be doing:

  • Processing JDE vendor check & credit card invoices
  • Reconciling invoices in the JDE P-card system to their charges against the credit card
  • Research vendor payment issues
  • Following up with vendors on invoice errors
  • Working with vendors to resolve unvouchered PO quantities in the 2030 report
  • Reviewing credit card statements
  • Reviewing monthly vendors statements and resolving any outstanding invoices/credits

What you'll need:

  • Ability to work on a team
  • Organizational & time management skills
  • Attention to detail
  • Excellent written, verbal, and interpersonal communication skills
  • Positive attitude & dedication to customer service

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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