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Remote Bilingual Customer Service Representative Jobs in Reston, VA

Liveops

Remote Spanish Bilingual Customer Service

Fairfax, VA · Remote

$15.75 - $20/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Herndon, VA · Remote

$16 - $20/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Vienna, VA · Remote

$15.50 - $19.50/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Sterling, VA · Remote

$15.25 - $19.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Ashburn, VA · Remote

$15.75 - $20/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Reston, VA · Remote

$16.25 - $20.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Leesburg, VA · Remote

$15.75 - $19.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

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Remote Bilingual Customer Service Representative information

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How much do remote bilingual customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote bilingual customer service representative in Reston, VA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Bilingual Customer Service Representative position, and why are they important?

To thrive as a Remote Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and experience in customer service. Familiarity with CRM platforms, live chat or call center software, and proficiency with standard office applications are typically required. Outstanding active listening, patience, and conflict resolution skills set top performers apart in this role. These qualities are crucial for providing exceptional customer experiences and efficiently addressing diverse customer needs across various channels.

What are typical challenges faced by Remote Bilingual Customer Service Representatives, and how can they be managed successfully?

Remote Bilingual Customer Service Representatives often handle high volumes of inquiries from customers with diverse backgrounds and complex issues, which can be both rewarding and demanding. Working virtually may present challenges such as communication barriers, time zone differences, and the need to self-manage time and tasks. Success in this role comes from leveraging effective communication skills, utilizing company-provided training and resources, and staying proactive in reaching out for support when needed. Most companies also foster online team collaboration and regular check-ins to help representatives stay connected and share best practices.

What is a Remote Bilingual Customer Service Representative job?

A Remote Bilingual Customer Service Representative provides customer support in two or more languages while working from home. They assist customers via phone, email, or chat, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. This role requires strong communication skills, fluency in the required languages, and proficiency with digital tools. It often involves problem-solving, active listening, and navigating company systems to provide efficient support.

What are the most commonly searched types of Bilingual Customer Service Representative jobs in Reston, VA? The most popular types of Bilingual Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Remote Bilingual Customer Service Representative jobs in Reston, VA? For Remote Bilingual Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Bilingual Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Remote Bilingual Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Bilingual Customer Service Representative jobs? Cities near Reston, VA with the most Remote Bilingual Customer Service Representative job openings:
Remote Bilingual Customer Service Representative jobs near you
Bilingual (English-Spanish) Customer Service Representative

Bilingual (English-Spanish) Customer Service Representative

Addison Group

Mclean, VA • Remote

$25 - $26/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Job Title: Bilngual (English/Spanish) Customer Service Representative

Industry: Consumer Services / Dispute Resolution

Location (city, state): McLean, VA

Assignment Type: Contract-to-Hire | Long-term contract assignment

Pay: $25.00–$26.00/hour

Work Schedule:

Monday–Friday | 9:00 AM – 6:00 PM EST

Hybrid schedule available after training completion (2 onsite days / 3 remote days)

Initial training period of approximately 3–6 weeks will be fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.

Job Description:

Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

Key Responsibilities:

  • Manage inbound customer inquiries in a high-volume call center setting
  • Assist customers with online and phone-based claim submissions
  • Explain program requirements, processes, and next steps clearly and professionally
  • Maintain detailed and accurate records within internal systems
  • Escalate complex issues appropriately when needed
  • Deliver empathetic, solution-oriented customer service in both English and Spanish
  • Support operational initiatives and outreach projects as assigned
  • Learn and apply industry-related policies and procedures

Qualifications:

  • Bilingual in English and Spanish required
  • Bachelor’s degree required
  • Minimum 4 years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM/contact center software such as RingCentral or similar systems
  • Prior Fortune 500 or enterprise-level customer support experience preferred
  • Excellent verbal and written communication skills
  • Strong multitasking, organizational, and problem-solving abilities
  • Comfortable using web-based customer support platforms
  • Demonstrated career growth within prior customer service positions

Additional Details:

  • Structured onboarding and training provided
  • Long-term contract with potential for permanent conversion based on performance
  • Opportunity for advancement into higher-level dispute resolution and case management responsibilities
  • Collaborative and team-oriented work environment
  • Video interview process with leadership team
  • Targeted start date: June/July 2026

Perks:

  • Hybrid work flexibility after training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Exposure to dispute resolution and case management operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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