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Work From Home Spanish Customer Service Jobs in Reston, VA

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See Reston, VA salary details

$10

$19

$28

How much do work from home spanish customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for work from home spanish customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a work from home Spanish customer service representative?

A Work From Home Spanish Customer Service job involves assisting customers in Spanish via phone, email, or chat from a remote location. Responsibilities typically include answering inquiries, resolving issues, and providing product or service support. Strong communication skills in Spanish and sometimes English are required. Employers may provide training and necessary software to perform the job effectively.

What does a work from home Spanish customer service representative do?

As a Work From Home Spanish Customer Service representative, you will primarily be responsible for answering customer inquiries via phone, email, or chat in both Spanish and English, resolving product or service issues, and updating customer records in company databases. You may also handle order processing, provide technical support, and escalate complex cases to supervisors as needed. Daily activities often include collaborating virtually with team members and attending remote training sessions to stay updated on company procedures and offerings. This role requires excellent multitasking abilities and a proactive approach to ensuring customer satisfaction.

What skills and qualifications are needed for a work from home Spanish customer service representative?

To thrive as a Work From Home Spanish Customer Service professional, fluency in both Spanish and English, excellent verbal and written communication skills, and prior customer service experience are key requirements. Familiarity with CRM software, help desk systems, and remote collaboration tools like Zoom or Slack is often expected. Patience, active listening, and problem-solving abilities help individuals excel in assisting diverse customers. These combined skills ensure efficient issue resolution and a positive customer experience in a remote setting.

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Work From Home Spanish Customer Service jobs near you

Bilingual (English-Spanish) Customer Service Specialist

Addison Group

Mclean, VA • Remote

$25 - $26/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Job Title: Bilngual (English/Spanish) Customer Service Representative

Industry: Consumer Services / Dispute Resolution

Location (city, state): McLean, VA

Assignment Type: Contract-to-Hire | Long-term contract assignment

Pay: $25.00 – $26.00 / hour

Work Schedule:

  • Monday–Friday | 9:00 AM – 6:00 PM EST
  • Hybrid schedule available after training completion (2 onsite days / 3 remote days)
  • Initial training period of approximately 3–6 weeks will be fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.

Job Description:

Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

 

Key Responsibilities:

  • Manage inbound customer inquiries in a high-volume call center setting
  • Assist customers with online and phone-based claim submissions
  • Explain program requirements, processes, and next steps clearly and professionally
  • Maintain detailed and accurate records within internal systems
  • Escalate complex issues appropriately when needed
  • Deliver empathetic, solution-oriented customer service in both English and Spanish
  • Support operational initiatives and outreach projects as assigned
  • Learn and apply industry-related policies and procedures

Qualifications:

  • Bilingual in English and Spanish required
  • Bachelor’s degree required
  • Minimum 4 years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM/contact center software such as RingCentral or similar systems
  • Prior Fortune 500 or enterprise-level customer support experience preferred
  • Excellent verbal and written communication skills
  • Strong multitasking, organizational, and problem-solving abilities
  • Comfortable using web-based customer support platforms
  • Demonstrated career growth within prior customer service positions 

Additional Details:

  • Structured onboarding and training provided
  • Long-term contract with potential for permanent conversion based on performance
  • Opportunity for advancement into higher-level dispute resolution and case management responsibilities
  • Collaborative and team-oriented work environment
  • Video interview process with leadership team

Perks:

  • Hybrid work flexibility after training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Exposure to dispute resolution and case management operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.