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Online Customer Service Tech Jobs in Reston, VA (NOW HIRING)

D.R. Horton

Customer Service Tech

Chantilly, VA · On-site

$60K - $76K/yr

Successful Customer Service Tech hitting their targets earn anywhere from $60,000 to $76,000+ per year which can include a bonus and/or any commissions or other cash incentives. Essential Duties and ...

United Rentals, Inc.

Service Tech - ROS

Manassas, VA · On-site

$24.05 - $36.05/hr

As a Service Tech I, you'll use your skills (diesel, automotive or other mechanical) to perform ... Like every member of our team, we will rely on you to provide exceptional customer service to our ...

United Rentals

Service Tech - ROS

Manassas, VA

$24.05 - $36.05/hr

As a Service Tech I, you'll use your skills (diesel, automotive or other mechanical) to perform ... Like every member of our team, we will rely on you to provide exceptional customer service to our ...

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All JobsOnline Customer Service Tech JobsOnline Customer Service Tech Jobs in Reston, VA

Online Customer Service Tech information

See Reston, VA salary details

$11

$21

$33

How much do online customer service tech jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service tech in Reston, VA is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Reston, VA? For Online Customer Service Tech jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Reston, VA look for? The top searched job categories for Online Customer Service Tech jobs in Reston, VA are:
What cities near Reston, VA are hiring for Online Customer Service Tech jobs? Cities near Reston, VA with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you
Infographic showing various Online Customer Service Tech job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,767 per year, or $21 per hour.

Customer Service Tech

D.R. Horton

Chantilly, VA • On-site

$60K - $76K/yr

Other

Posted 13 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.


D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Successful Customer Service Tech hitting their targets earn anywhere from $60,000 to $76,000+ per year which can include a bonus and/or any commissions or other cash incentives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight

What D.R. Horton employees say

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