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Remote Customer Experience Jobs in Reston, VA (NOW HIRING)

Converge

Customer Experience Specialist

Washington, DC · Remote

$55K - $65K/yr

Salary: $55,000-65,000 This role is primarily remote and will work closely with our US Customer Experience team and Fulfilment Operations. While day-to-day work is home-based, occasional travel to ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

ATCC

Customer Experience Specialist III

Manassas, VA · Remote

$68K - $70K/yr

... Customer Experience Specialist III to support the ATCC Federal Solutions Division. This role is ... Remote Responsibilities * Escalated Order Processing & Resolution: Own complex escalations from ...

ATCC

Customer Experience Specialist III

Manassas, VA · On-site +1

$68K - $70K/yr

... Customer Experience Specialist III to support the ATCC Federal Solutions Division. This role is ... Remote Responsibilities * Escalated Order Processing & Resolution: Own complex escalations from ...

Liveops

Remote Customer Service Agent

Springfield, VA · Remote

$16.25 - $21.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

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All JobsRemote Customer Experience JobsRemote Customer Experience Jobs in Reston, VA

Remote Customer Experience information

See Reston, VA salary details

$10

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How much do remote customer experience jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote customer experience in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the most commonly searched types of Customer Experience jobs in Reston, VA? The most popular types of Customer Experience jobs in Reston, VA are:
What are popular job titles related to Remote Customer Experience jobs in Reston, VA? For Remote Customer Experience jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Reston, VA look for? The top searched job categories for Remote Customer Experience jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Customer Experience jobs? Cities near Reston, VA with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you
Customer Experience Specialist

Customer Experience Specialist

Converge

Washington, DC • Remote

$55K - $65K/yr

Full-time

Posted 12 days ago

Job description

Construction is one of the most fundamental industries on the planet - just try to imagine human societies without buildings - yet it has also been left behind by the digitalisation revolutions which have transformed other industrial sectors. Construction also accounts for 11% of global carbon emissions, while employing 7% of the global workforce and accounting for 13% of global GDP.

At Converge, we believe that if we are going to be building the cities, structures, and societies of the future then something has to change. We also believe that change will be impossible if you are not measuring what’s actually happening on the ground. That’s why we are building our Physical Intelligence Platform, ConstructionDNA, to help the industry build the future more efficiently, more safely, and more sustainably.

We’re a small but ever-growing team of 55+ with a global outlook, counting 17+ nationalities (and even more languages!) among us. As a team, we are passionate about cutting-edge digital innovation and driven by our mission to build the future more efficiently, safely and sustainably. Come join us!

The Role

Location: Home-based, ideally located in New-Jersey or surrounding area.

Salary: $55,000-65,000
This role is primarily remote and will work closely with our US Customer Experience team and Fulfilment Operations. While day-to-day work is home-based, occasional travel to customer sites, fulfilment partners, and team meetings will be required.
You\'ll work closely with our Implementation Engineer, who leads our US Customer Experience and Operations activities. Together, you\'ll help support customers, improve processes, and scale our US operations. This is a unique opportunity to join a small but growing team where your ideas, initiative, and impact will be highly visible.
We\'re looking for someone who thrives in an autonomous environment. As a growing company, we need individuals who can manage their own workload, proactively identify priorities, and maintain momentum without constant direction.

We are looking for someone who enjoys taking ownership, finding ways to add value, and helping us build a world-class customer experience function in the US.
You will:

  • Act as a primary point of contact for customers.

  • Manage customer issues through to resolution.

  • Lead customer onboarding activities and user adoption.

  • Deliver customer training sessions remotely and on-site.

  • Support customer deployments and field activities.

  • Track customer issues and identify improvement opportunities.

  • Maintain accurate records within HubSpot and internal systems.

  • Act as the voice of the customer internally.

Requirements:

  • 1–3 years of experience in Customer Support, Customer Success, Operations, Technical Support, Account Coordination, or similar.

  • Experience using CRM systems such as HubSpot, Salesforce, or Zendesk.

  • Excellent communication and organisational skills.

  • Comfortable troubleshooting issues independently.

  • Willingness to travel to customer sites across the United States.

  • Able to work independently in a remote environment.

  • Strong sense of ownership and accountability.

  • Proactive in identifying priorities and driving work forward without detailed supervision.
    What we offer:

  • 15 days holiday + Public Holidays. We also close over the end of year holiday so you can spend more time with your loved ones.

  • Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses.

  • Health and dental Insurance

  • A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully.

To apply please complete the application form below.

Apply