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Customer Care Representative Jobs in Reston, VA (NOW HIRING)

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$17.75 - $23.25/hr

Customer Care Coordinator Job Locations US-VA-Sterling ID 2026-3780 Category Customer Service ... Responsibilities Works as a liaison between the sales representative and the client to coordinate ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$18.25 - $23.75/hr

Works as a liaison between the sales representative and the client to coordinate all aspects of the ... Demonstrates customer empathy and a commitment to service excellence. * Maintains training on all ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$18.25 - $23.75/hr

Works as a liaison between the sales representative and the client to coordinate all aspects of the ... Demonstrates customer empathy and a commitment to service excellence. * Maintains training on all ...

Colonial Parking

CUSTOMER CARE ASSOCIATE - A

Washington, DC · On-site

$16.50 - $22.75/hr

Customer Care Associate The Customer Care Associate continuously works to improve the level of ... described below are representative of those that must be met, with or without reasonable ...

Business Integra

Customer Service Representative

Greenbelt, MD · On-site

$16.25 - $22/hr

Customer Service Representative Location: Lanham, MD- Hybrid Business Integra Inc. is seeking a ... You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer ...

Circle K

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer care representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, handling difficult customers, and meeting performance metrics. However, stress levels vary based on individual skills, workload, and support systems in place, with some finding remote work more flexible and manageable.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Care Coordinator

JK Moving Services

Sterling, VA • On-site

$17.75 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

JK Moving Services rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

24th of 29 rated removal and storage companies

Job description


Customer Care Coordinator
Job Locations
US-VA-Sterling
ID
2026-3780
Category
Customer Service/Support
Type
Regular Full-Time
Overview

Under the direction of the Customer Service Manager, the Commercial Services Coordinator supports the commercial services division by coordinating, tracking, entering, and managing various activities for business clients, industrial facilities, and other commercial customers. The Coordinator serves as a liaison between Sales, Operations, Accounting, and clients to ensure information is accurately transferred among groups and serves as the client's point of contact throughout the project process.

This position performs a variety of clerical and administrative activities to ensure proper and accurate processing of relocation activities. The Coordinator also supports the pre-sales process and assists with promoting and selling ancillary services.

Responsibilities
    Works as a liaison between the sales representative and the client to coordinate all aspects of the move and ensure high-quality service delivery.
  • Interacts with all service areas within the organization, including Operations, Accounting, and Sales, to ensure relocation activities are performed in accordance with contractual and industry guidelines.
  • Maintains accurate working files and ensures completion of all pertinent information.
  • Understands, interprets, and references sales agreements and vendor contracts.
  • Works directly with sales staff to ensure timely reporting of information and data.
  • Maintains communication with clients by phone and email throughout the move process.
  • Processes service and schedule changes, updates client records, and notifies appropriate parties.
  • Provides outstanding value, excellent communication, a willing attitude, reliability, and a professional image while delivering exceptional service.
  • Demonstrates customer empathy and a commitment to service excellence.
  • Maintains training on all company programs, systems, software, and administrative protocols.
  • Supports the pre-sales process and assists with promoting and selling ancillary services.
  • Performs other administrative duties as assigned.
Qualifications
  • Minimum of 2-3 years of customer service and office/clerical experience.
  • Proficient using MS Windows-based software applications.
  • Must be detail-oriented and able to provide support to other team members.
  • High school diploma or equivalent.
  • Strong customer service, follow-up, communication (verbal and written), and administrative skills.
  • Friendly demeanor with the ability to engage clients and build strong relationships to encourage ongoing business activities.
  • Proven problem-solving, analytical, and decision-making skills.
  • Ability to work in a fast-paced, multi-tasked, and technology-focused environment.

About

JK Benefits

  • In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
  • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Discounted membership @ Gold's Gyms (corporate locations) nationwide
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)
  • Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer

What JK Moving Services employees say

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