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Online Chat Representative Jobs in Reston, VA (NOW HIRING)

Level One Personnel

Customer Service

Rockville, MD · On-site

  • Medical

  • Retirement

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Fields customer questions and complaints; when the issue is beyond the representative's knowledge ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Retirement

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Retirement

As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience. Benefits Healthcare Plan ...

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

Act as the primary point of contact for clients seeking technical support, promptly responding to inquiries via phone, email, or online chat. * Provide expert technical assistance and troubleshooting ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... the online system so they can be addressed by the appropriate parties • Respond to telephone ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... the online system so they can be addressed by the appropriate parties • Respond to telephone ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Reston, VA

Online Chat Representative information

See Reston, VA salary details

$12

$22

$36

How much do online chat representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online chat representative in Reston, VA is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are popular job titles related to Online Chat Representative jobs in Reston, VA?

For Online Chat Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Reston, VA look for?

The top searched job categories for Online Chat Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Chat Representative jobs?

Cities near Reston, VA with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $46,621 per year, or $22.4 per hour.

Customer Service

Level One Personnel

Rockville, MD • On-site

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

Customer Support
Location: Rockville, MD
Type: Long-term Contract, no end date.
Pay: $20
Hours: Full-Time.
Responsibilities
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Requirements:
  • High School Diploma or equivalent
  • Ability to pass a drug and background check.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software
Benefits Information:​​
  • Eligible for Health Benefit Coverage following 60 days of employment
  • 401k After 1 Year.
  • 1 Week Sick accrued

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
 

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