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Online Chat Representative Jobs in Reston, VA (NOW HIRING)

INTIHAR HOLDING CO

Inside sales and CSR

Chantilly, VA · On-site

$16.50 - $22.50/hr

  • PTO

Join INTIHAR HOLDING CO as an Inside Sales and Customer Service Representative in Chantilly, VA ... Manage and respond to customer inquiries via phone, email, and chat. * Identify customer needs and ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

Entrata

Customer Service Representative

Washington, DC · On-site

$15.05 - $23.65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Since 2003, Entrata has evolved from a visionary, student-led ... Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

  • Medical

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

IBEX

Customer Service Healthcare Representative

Washington, DC · On-site

$18 - $24.50/hr

  • Medical

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

  • Medical

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

  • Medical

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Reston, VA

Online Chat Representative information

See Reston, VA salary details

$12

$22

$36

How much do online chat representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online chat representative in Reston, VA is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are popular job titles related to Online Chat Representative jobs in Reston, VA?

For Online Chat Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Reston, VA look for?

The top searched job categories for Online Chat Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Chat Representative jobs?

Cities near Reston, VA with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $46,621 per year, or $22.4 per hour.

Inside sales and CSR

INTIHAR HOLDING CO

Chantilly, VA • On-site

$16.50 - $22.50/hr

Full-time

PTO

Re-posted 29 days ago

Job description

Benefits:
  • Paid time off
  • Competitive salary
  • Opportunity for advancement

About the Role:
Join INTIHAR HOLDING CO as an Inside Sales and Customer Service Representative in Chantilly, VA! This role offers an exciting opportunity to engage with customers and drive sales while providing exceptional service in a dynamic environment.
Responsibilities:
  • Manage and respond to customer inquiries via phone, email, and chat.
  • Identify customer needs and recommend suitable products and services.
  • Process sales orders and ensure timely delivery of products.
  • Maintain accurate records of customer interactions and sales activities.
  • Collaborate with the sales team to achieve monthly targets.
  • Provide feedback on customer trends and preferences to improve service.
  • Resolve customer issues promptly and effectively to ensure satisfaction.
  • Stay updated on product knowledge and industry trends.
Requirements:
  • Proven experience in inside sales or customer service roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Familiarity with CRM software and sales tracking tools.
  • High school diploma or equivalent; degree in business or related field is a plus.
  • Positive attitude and a passion for helping customers.
  • Ability to work collaboratively within a team.
About Us:
INTIHAR HOLDING CO has been a trusted leader in our industry for several years, known for our commitment to quality and customer satisfaction. Our employees love working here due to our supportive culture, opportunities for growth, and dedication to innovation.