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Online Chat Representative Jobs in Reston, VA (NOW HIRING)

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

Fireside21

Account Coordinator

Washington, DC · On-site

$22.75 - $29.50/hr

Roosevelt connected with individual citizens via radio through his "Fireside chat" broadcasts, we ... District whom they represent. * You'll assist clients in setting up live events to engage ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

Using online systems to manage appointments and client information * Applying feedback from ... New representatives receive training designed to help them understand the role, become familiar ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

Using online systems to manage appointments and client information * Applying feedback from ... New representatives receive training designed to help them understand the role, become familiar ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Arlington, VA · Remote

$60K - $80K/yr

Using online systems to manage appointments and client information * Applying feedback from ... New representatives receive training designed to help them understand the role, become familiar ...

eth

Interior Design Sales Professional

Sterling, VA · Remote

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Professional

Sterling, VA · Remote

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Professional

Sterling, VA · Remote

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

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Online Chat Representative information

See Reston, VA salary details

$12

$22

$35

How much do online chat representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for online chat representative in Reston, VA is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.99 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are popular job titles related to Online Chat Representative jobs in Reston, VA?

For Online Chat Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Reston, VA look for?

The top searched job categories for Online Chat Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Chat Representative jobs?

Cities near Reston, VA with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 70% Physical, 2% Hybrid, and 28% Remote job distribution, with an average salary of $45,894 per year, or $22.1 per hour.

Customer Service Healthcare Representative

ibex

Washington, DC • On-site

$18.25 - $24.75/hr

Full-time

Medical

Re-posted 15 days ago

Job description

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role: 

As a Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.

We're looking for enthusiastic individuals with a can-do attitude. Even if you don't meet every qualification, we encourage you to apply. We value potential as much as experience.

Responsibilities

What You'll Do:

  • Provide guidance on provider networks, referrals and pre-authorizations.
  • Troubleshoot and resolve issues related to billing, payments and coverage.
  • Ensure compliance with HIPAA regulations when handling sensitive member information.
  • Collaborate with internal departments to resolve complex member concerns.
  • Maintain accurate records of customer interactions and resolutions in CRM systems.
  • Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
  • Stay updated on policies, state regulations and healthcare industry changes.
Qualifications

What We're Looking For:

  • Previous customer service experience, preferably in healthcare or insurance.
  • Strong verbal and written communication skills.
  • Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
  • Ability to handle high call/chat/email volumes effectively.
  • Proficiency in computer applications, including CRM and customer support platforms.
  • Ability to work flexible shifts, including weekends and holidays.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent

Why Ibex?

  • Paid training
  • A culture that celebrates YOU
  • Opportunities for growth and advancement
  • A team that's got your back
Employment Type: FULL_TIME

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