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Online Chat Representative Jobs in Reston, VA (NOW HIRING)

CryptoGex

Customer Service Representative

Washington, DC · On-site

$18.50 - $28.50/hr

The Customer Service Representative will act as a key point of contact for event attendees ... Respond to customer inquiries via phone, email, and chat in a timely manner * Provide accurate ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

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Online Chat Representative information

See Reston, VA salary details

$12

$22

$35

How much do online chat representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for online chat representative in Reston, VA is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.99 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are popular job titles related to Online Chat Representative jobs in Reston, VA?

For Online Chat Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Reston, VA look for?

The top searched job categories for Online Chat Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Chat Representative jobs?

Cities near Reston, VA with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 70% Physical, 2% Hybrid, and 28% Remote job distribution, with an average salary of $45,894 per year, or $22.1 per hour.

Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group

Silver Spring, MD • On-site

Full-time

Retirement

Re-posted 15 days ago

DARCARS Automotive Group rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

101st of 157 rated car dealerships

Job description

     DARCARS of Silver Spring is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team!
**Not Remote Eligible**

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

For this role, you'll need:

  • Valid driver's license required 
  • Excellent written and verbal communication skills
  • To be computer savvy
  • Strong attention to detail and organizational skills
  • High energy, positive attitude, and a team-first mentality
  • Ability to multi-task and manage leads efficiently
  • Willingness to learn and grow in a fast-paced environment
  • Availability to work evenings, weekends, and most holidays
  • Not Remote Eligible

Preferred but not required:

  • Previous experience in customer service, sales, or call center environments
  • Automotive experience a plus, but not necessary – we provide full training!
  • CRM experience (e.g., DriveCentric, VinSolutions, Elead)

 Benefits

  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives
  • Internal career advancement opportunities

In this role, you'll:

  • Pull and manage leads through our CRM
  • Respond promptly to inquiries via phone, text, chat, or email
  • Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
  • Convert online interest into in-store appointments
  • Follow communication scripts to maintain consistency and quality
  • Log all customer interactions in real-time
  • Build strong working relationships with dealership personnel
  • Meet or exceed performance goals, including response time and conversion metrics
  • Learn and train with the manufacturer to become an expert

 

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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