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Online Customer Service Representative Jobs in Reston, VA

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

CryptoGex

Customer Service Representative

Washington, DC · On-site

$18.50 - $28.50/hr

The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Sterling, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners.

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

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Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Reston, VA

Online Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do online customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What are the most commonly searched types of Customer Service Representative jobs in Reston, VA?

The most popular types of Customer Service Representative jobs in Reston, VA are:

What are popular job titles related to Online Customer Service Representative jobs in Reston, VA?

For Online Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Reston, VA look for?

The top searched job categories for Online Customer Service Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Customer Service Representative jobs?

Cities near Reston, VA with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Representative

FYZICAL Therapy and Balance Centers

Germantown, MD

$16.25 - $22/hr

Full-time

Re-posted 15 days ago

FYZICAL rating

6.1

Company rating: 6.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

727th of 887 rated healthcare providers

Job description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Germantown, MD, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Germantown, MD!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion
  • Insurance Verification and Authorization strongly preferred.
  • Must be available to work mornings.

What FYZICAL employees say

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