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Senior Customer Service Representative Jobs in Reston, VA

BOWA

Senior Customer Service Technician

Mclean, VA

A Senior Customer Service Field Technician for BOWA Builders plays an important role working ... Exhibit superior customer service skills, a customer first attitude and focus, representing the ...

Sila

Customer Service Representative

Hamilton, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working ... Exhibit superior customer service skills, a customer first attitude and focus, representing the ...

Sila

Customer Service Representative

Manassas Park, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Sila

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

AHU Technologies Inc

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

TITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED ...

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All JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Reston, VA

Senior Customer Service Representative information

See Reston, VA salary details

$12

$24

$36

How much do senior customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for senior customer service representative in Reston, VA is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.49 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Senior Customer Service Representative jobs in Reston, VA? For Senior Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Senior Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Senior Customer Service Representative jobs? Cities near Reston, VA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Reston, VA as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $49,931 per year, or $24 per hour.
Customer Service Representative

Customer Service Representative

Henry's Wrecker Service

Falls Church, VA • On-site

$17 - $23.25/hr

Other

Posted 8 days ago

Job description

Customer Service Representative
Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt
Position Summary
Henry's Wrecker Service is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.
This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.
Responsibilities
  • Answer incoming customer calls in a professional, courteous, and timely manner.
  • Gather accurate information from customers and create detailed service requests.
  • Provide customers with updates, estimated arrival times (ETAs), and service information.
  • Communicate effectively with dispatchers and drivers to ensure accurate call handling.
  • Maintain accurate documentation within dispatch and customer management systems.
  • Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
  • Resolve customer concerns while maintaining a positive and professional demeanor.
  • Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
  • Ensure all customer information is complete and accurate before closing service requests.
  • Provide exceptional customer service while supporting overall dispatch operations.
Qualifications
  • High school diploma or equivalent required.
  • Customer service, call center, dispatch support, administrative, or related experience preferred.
  • Experience working in a high-volume phone environment preferred.
  • Strong computer skills with the ability to learn multiple software systems simultaneously.
  • Excellent verbal communication and active listening skills.
  • Strong multitasking, organizational, and problem-solving abilities.
  • Ability to remain calm and professional while assisting upset or frustrated customers.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and accurate data entry skills.
  • Dependable attendance and a strong commitment to customer service.
Work Schedule
Thursday - Saturday from 7AM - 7PM
Schedules may be adjusted based on operational needs.
About Valor Fleet Services
Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.
By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.
Physical Requirements
This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Equal Employment Opportunity
The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
Disclaimer
This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

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