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Senior Customer Service Representative Jobs in Springfield, VA

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA · On-site

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

PrideStaff

Customer Service Representative

Lorton, VA · On-site

$18/hr

Our Customer Service Representative will support our Service Managers, Dispatchers, and Trades ... Whether you're an entry-level worker or a senior executive, an HR Manager or a front line ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working ... Exhibit superior customer service skills, a customer first attitude and focus, representing the ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

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Senior Customer Service Representative information

See Springfield, VA salary details

$12

$24

$36

How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Springfield, VA is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.63 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA? The most popular types of Customer Service Representative jobs in Springfield, VA are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, VA? For Senior Customer Service Representative jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Springfield, VA look for? The top searched job categories for Senior Customer Service Representative jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Senior Customer Service Representative jobs? Cities near Springfield, VA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,131 per year, or $24.1 per hour.

Sr. Customer Service Rep

RightHire, Inc.

Woodbridge, VA • On-site

$19 - $26.25/hr

Full-time

Re-posted 9 days ago

Job description

Company Description
Right Hire Inc would like someone qualified
Job Description
Need to be a ery good customer serice rep.
Qualifications
  1. Bachelor's degree
  2. 4 years of experience as a customer serice representative

Additional Information
Candidates should have at least 1+ years of experience in Microsoft technologies.
Candidates should have good team work capabilities.
Perfect!

Apply