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Virtual Customer Service Representative Jobs in Springfield, VA

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Interview process includes a virtual interview followed by an onsite interview. Perks: * Hybrid ...

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Description Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

CryptoGex

Customer Service Representative

Washington, DC · On-site

$18.50 - $28.50/hr

The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Springfield, VA

Virtual Customer Service Representative information

See Springfield, VA salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA?

The most popular types of Customer Service Representative jobs in Springfield, VA are:

What are popular job titles related to Virtual Customer Service Representative jobs in Springfield, VA?

For Virtual Customer Service Representative jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Springfield, VA look for?

The top searched job categories for Virtual Customer Service Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Virtual Customer Service Representative jobs?

Cities near Springfield, VA with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service Representative (CSR)

Magnolia Plumbing

Washington, DC • On-site

$16.50 - $22.50/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description

 Join the Magnolia Plumbing, LLC Team!
For more than 75 years, Magnolia Plumbing, LLC has been a trusted provider of plumbing, HVAC, wastewater management, and underground utility services throughout the Washington, DC metropolitan area. As we continue to grow, we are looking for experienced professionals to join our Underground Utilities Division. 


Magnolia Plumbing, LLC is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will be responsible for providing an exceptional customer experience by assisting homeowners with scheduling service appointments, answering questions, coordinating with technicians, and supporting daily operations.

The ideal candidate is organized, professional, and able to thrive in a fast-paced environment while maintaining a positive attitude and strong communication with customers and team members.


Responsibilities

  • Serve as the first point of contact for customers by answering incoming calls and responding to service requests.
  • Schedule and coordinate plumbing and HVAC service appointments.
  • Communicate appointment details, updates, and service information with customers.
  • Dispatch and coordinate with field technicians to ensure efficient scheduling and customer support.
  • Maintain accurate customer information and service records within company systems.
  • Assist customers with questions regarding appointments, services, and next steps.
  • Handle customer concerns professionally and work toward timely resolutions.
  • Follow up with customers regarding completed services and overall satisfaction.
  • Communicate effectively with Service Managers, Technicians, and internal departments.
  • Support daily administrative tasks and office operations as needed.

Requirements

  • Previous customer service, call center, dispatch, scheduling, or administrative experience preferred.
  • Experience in the HVAC, plumbing, construction, or home services industry is a plus.
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent customer service skills with the ability to handle customer concerns professionally.
  • Ability to multitask, prioritize, and manage multiple appointments in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable learning and using computer systems, scheduling software, and CRM platforms.
  • Ability to maintain accurate records and documentation.
  • Strong problem-solving skills and the ability to make decisions while supporting customers and technicians.
  • Ability to work independently while also contributing to a collaborative team environment.
  • Positive attitude, reliability, and willingness to support a growing organization.

Benefits & Culture

  • Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
  • Company contributions to 401(k) and HSA.
  • Company-paid Employee Assistance Program (EAP) and mental health coverage.
  • Company-paid Basic Life Insurance Policy.
  • Paid time off (PTO) available from day one.
  • Empowered environment: we trust you to own your work.
  • Opportunity to pursue trade school and ongoing professional development.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.

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