ZipRecruiter

Log In

1

Virtual Customer Service Representative Jobs in Springfield, VA

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Apply Early

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Apply Early

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila

Customer Service Representative

Manassas Park, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

Apply Early

Sila

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

next page

Showing results 1-20

All JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Springfield, VA

Virtual Customer Service Representative information

See Springfield, VA salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for virtual customer service representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

How do Virtual Customer Service Representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the role of a virtual customer service representative?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely through phone, email, or chat platforms. They need strong communication skills, familiarity with customer service software, and the ability to work independently in a digital environment.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based bonuses.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

How to make $1000 a week remotely?

A Virtual Customer Service Representative can earn $1000 or more weekly by working multiple shifts, gaining experience, and handling high-volume or specialized accounts. Increasing your hourly rate through certifications or advanced skills and working for multiple clients or companies can also help reach this income level.

What jobs pay 4000 a week without a degree?

A Virtual Customer Service Representative can potentially earn around $4,000 weekly through high-volume call handling, performance bonuses, and remote work setups. Achieving this income typically requires strong communication skills, experience, and sometimes specialized training or certifications, but a formal degree is not always necessary.
What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA? The most popular types of Customer Service Representative jobs in Springfield, VA are:
What are popular job titles related to Virtual Customer Service Representative jobs in Springfield, VA? For Virtual Customer Service Representative jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Springfield, VA look for? The top searched job categories for Virtual Customer Service Representative jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Virtual Customer Service Representative jobs? Cities near Springfield, VA with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you

Customer Service Representative

Sila Services

Sterling, VA

$15.75 - $21.50/hr

Full-time

Posted 19 days ago

Be an early applicant

Job description

Customer Service Representative (CSR)
John Nugent & Sons – Sterling, VA
 
Looking for a customer service role where your work actually matters and the phones stay busy?
 
For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.
 
We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You’ll Do
  • Respond to customer requests, resolve issues and promote the company
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Develop a proven track record in customer service.
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
What We’re Looking For
  • Strong verbal communication with ability to control and guide conversations
  • Reliable attendance and punctuality (critical for call volume coverage)
  • Ability to multitask across systems while maintaining accuracy
  • Strong problem-solving skills and ability to handle objections professionally
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency (CRM systems, scheduling software, etc.)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.