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Contract Customer Service Representative Jobs in Springfield, VA

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Contract w2/1099/C2C Complete Description: The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service ... federal contract. The ideal candidate will have strong communication skills, be comfortable ...

Semiserve

Customer Service Representative

Ashburn, VA · On-site

$20 - $23/hr

Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time Duration: 8-Month Contract-to-Hire Position Summary PTS Advance is hiring a Customer Service Representative to join a growing team in Ashburn ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Contract | Hybrid (3-4 days onsite) Pay: $22.00-$23.00 per hour Work Schedule: Monday-Friday | 8:30 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

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All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Springfield, VA

Contract Customer Service Representative information

See Springfield, VA salary details

$10

$19

$28

How much do contract customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for contract customer service representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

Can I work in a call center as a contract customer service representative without experience?

Contract customer service representatives often do not need prior experience, as many companies provide training on their systems and customer interaction protocols. Strong communication skills, a positive attitude, and basic computer knowledge are typically sufficient to start in this role, especially for entry-level positions. However, some employers may prefer candidates with previous customer service or call center experience.

How to get hired as a contract customer service representative?

To get hired as a contract customer service representative, candidates should have strong communication skills, prior customer service experience, and familiarity with CRM software. Applying through online job boards, tailoring resumes to highlight relevant skills, and demonstrating flexibility for remote or temporary work can improve chances of hiring. Some roles may require a background check or specific certifications depending on the employer.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA?

The most popular types of Customer Service Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Contract Customer Service Representative jobs?

Cities near Springfield, VA with the most Contract Customer Service Representative job openings:

Contract Customer Service Representative jobs near you
Infographic showing various Contract Customer Service Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service Representative

Business Integra

Greenbelt, MD • On-site

$16.25 - $22/hr

Full-time

Re-posted 10 days ago

Job description

Job Title: Customer Service Representative
Location: Lanham, MD- Hybrid
Business Integra Inc. is seeking a Customer Service Representative (CSR). This is an exciting opportunity for a customer-focused professional who enjoys solving problems, communicating with customers, and delivering exceptional service.
As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer experience while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide timely, accurate, and professional customer support.
  • Document customer interactions and manage support tickets using ServiceNow.
  • Review and process customer orders with a high level of accuracy.
  • Troubleshoot customer issues and coordinate resolutions with internal teams.
  • Serve as a customer advocate by identifying opportunities to improve service delivery.
  • Deliver an outstanding customer experience with every interaction.
  • Support customer training sessions and events as needed (less than 10% travel).
  • Work extended hours, including occasional weekends, during peak ordering periods (August and September).
  • Perform additional duties as assigned.

Required Qualifications
  • High School Diploma with 4+ years of customer service experience in a professional business environment, or a Bachelor's degree.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and customer relationship skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and web-based business applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience using ServiceNow or similar customer support platforms.
  • Previous experience supporting U.S. Federal Government customers or contracts.
  • Experience in order management or customer operations is a plus.

Business Integra, Inc. and our affiliates are equal opportunity employers, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
We utilize e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled

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