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Contract Customer Service Representative Jobs in Springfield, VA

Circle K

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Caliber

Customer Service Representative

Arlington, VA · On-site

$15 - $18/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

Soup and Spoon

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

We're looking to hire a Customer Service Representative to support our Marketing department and ... Fill out contract forms, determine charges for service requested, collect deposits, prepare change ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

Matheson Inc.

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG ...

Specialty

Customer Service Representative

Leesburg, VA

$16.25 - $22/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who ...

Specialty

Customer Service Representative

Leesburg, VA

$16.75 - $23/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who ...

U-Haul

Customer Service Representative

Upper Marlboro, MD · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Manassas, VA · On-site

$12.77 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Showing results 41-60

All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Springfield, VA

Contract Customer Service Representative information

See Springfield, VA salary details

$10

$19

$28

How much do contract customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for contract customer service representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

Can I work in a call center as a contract customer service representative without experience?

Contract customer service representatives often do not need prior experience, as many companies provide training on their systems and customer interaction protocols. Strong communication skills, a positive attitude, and basic computer knowledge are typically sufficient to start in this role, especially for entry-level positions. However, some employers may prefer candidates with previous customer service or call center experience.

How to get hired as a contract customer service representative?

To get hired as a contract customer service representative, candidates should have strong communication skills, prior customer service experience, and familiarity with CRM software. Applying through online job boards, tailoring resumes to highlight relevant skills, and demonstrating flexibility for remote or temporary work can improve chances of hiring. Some roles may require a background check or specific certifications depending on the employer.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA?

The most popular types of Customer Service Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Contract Customer Service Representative jobs?

Cities near Springfield, VA with the most Contract Customer Service Representative job openings:

Contract Customer Service Representative jobs near you
Infographic showing various Contract Customer Service Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service Representative

The Body Works of Virginia

Leesburg, VA • On-site

$16.25 - $22/hr

Other

Medical, Dental, PTO

Re-posted 8 days ago

Job description

Benefits:

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Benefits/Perks

Competitive Compensation

Paid Time Off

Health Insurance Benefits

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply