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Zendesk Jobs in Reston, VA (NOW HIRING)

AAC Inc

Tier 2 Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

... Zendesk experience is preferred. · Must be able to lift up to 50 pounds. · Ability to communicate orally and in writing. · Must have a positive and patient customer service attitude. · Must be ...

Veo - Operations Careers

Tech Lead

Washington, DC · On-site

$22.50/hr

Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech * Train new technicians in shift priorities, start and end of shift SOPs, and in company systems ...

CYNET SYSTEMS

Integration Architect

Reston, VA · On-site

$70/hr

Zendesk. * FreshService. * AI/ML. Qualification And Education: * Strong verbal and written communication skills. * Excellent communication and presentation skills. * Ability to communicate ...

AAC Inc

Business Analyst

Washington, DC

... Zendesk experience is preferred. • Must have a positive and patient customer service attitude. • Must be able to work independently and within a team in a fast-paced environment. • Must obtain ...

Xometry

Case Manager III

Gaithersburg, MD · Hybrid

$21.50 - $27.75/hr

Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus * Comfortable working with data to track KPIs and identify root causes * High ...

Xometry

Case Manager III

North Bethesda, MD · Hybrid

$20 - $25.75/hr

Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus * Comfortable working with data to track KPIs and identify root causes * High ...

CFS

Accounts Payable Operations Manager

Laytonsville, MD · Hybrid

$68K - $94K/yr

Jira or Zendesk experience. * Procure-to-Pay experience. * Public company or private equity-backed environment. * Shared services background. If you're an operationally minded AP leader who enjoys ...

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

Proficient with customer service platforms (e.g., Zendesk) and basic reporting tools like Excel & other Microsoft office platforms * Able to lead with both structure and heart, setting the tone for a ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD

$20.75 - $26.25/hr

Zendesk Helpdesk or other IT support ticket solution. TeamViewer or similar remote desktop connection solution. Must be familiar with the following engineering software packages: o Bentley ...

CFS

Accounts Payable Operations Manager

Laytonsville, MD · Hybrid

$68K - $94K/yr

Jira or Zendesk experience. * Procure-to-Pay experience. * Public company or private equity-backed environment. * Shared services background. If you're an operationally minded AP leader who enjoys ...

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All JobsZendesk JobsZendesk Jobs in Reston, VA

Zendesk information

See Reston, VA salary details

$9.1K

$11.6K

$13.1K

How much do zendesk jobs pay per month?

As of Aug 22, 2026, the average monthly pay for zendesk in Reston, VA is $11,615.67, according to ZipRecruiter salary data. Most workers in this role earn between $10,683.33 and $12,541.67 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

What are the most commonly searched types of Zendesk jobs in Reston, VA?

The most popular types of Zendesk jobs in Reston, VA are:

What are popular job titles related to Zendesk jobs in Reston, VA?

For Zendesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Zendesk jobs in Reston, VA look for?

The top searched job categories for Zendesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Zendesk jobs?

Cities near Reston, VA with the most Zendesk job openings:

Zendesk jobs near you
Infographic showing various Zendesk job openings in Reston, VA as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $139,388 per year, or $67 per hour.

AWS Java architect C2C jobs with ITSM knowledge Location: Reston, VA

Tech Mirrors

Reston, VA • On-site

$120 - $150/hr

Other

Posted 17 days ago

Job description

Role: AWS Java architect with ITSM knowledge. Location: Reston, VA (Hybrid). Contract.

Key Responsibilities
  • Define and maintain the end-to-end architecture of the eBonding integration platform, including adapter patterns, message routing, and data transformation flows across ITSM systems.
  • Design and implement RESTful and SOAP-based integration contracts for onboarding new ITSM partners and target systems.
  • Lead modernization efforts – evaluating event‑driven architectures, streaming patterns, and API gateway strategies.
  • Leverage GitHub Copilot and AI‑assisted tooling to accelerate design, code generation, and integration flow prototyping.
  • Apply AI acumen to build intelligent mapping engines, automated data transformation designs, and predictive integration monitoring.
  • Architect cloud‑native deployments on Cloud Foundry/PCF, including service scaling, resilience, and environment promotion strategies.
  • Mentor engineering teams on microservices best practices, integration patterns, and secure coding standards.
  • Collaborate with product, operations, and partner teams to translate business requirements into technical integration designs.
Required Qualifications
  • 7+ years in integration architecture or enterprise middleware, with hands‑on ITSM integration experience (ServiceNow, Salesforce, BMC Remedy, Zendesk, FreshService, or equivalent).
  • Strong proficiency in Java 17, Spring Boot 3.x, Spring Integration, Spring Batch, and Spring Security (OAuth2/JWT).
  • Experience building and deploying microservices on Cloud Foundry/PCF with Concourse CI pipelines.
  • Working knowledge of Angular front‑end development and full‑stack debugging.
  • Proficiency with both REST and SOAP/WSDL integration patterns.
  • Hands‑on experience with SQL Server, JPA/Hibernate, and database design.
  • Familiarity with AI‑assisted development tools (GitHub Copilot, AI code review, prompt engineering for design artifacts).
Preferred Qualifications
  • Experience with event‑driven/streaming architectures (Kafka, Spring Cloud Stream).
  • Familiarity with SonarQube quality gates and secure SDLC practices.
  • Background in ELK stack observability (Logstash, Logback, Actuator metrics).
  • Understanding of Apache CXF, Apache POI, and XML/JSON transformation libraries.
  • TOGAF, cloud‑native, or integration certification (MuleSoft, Dell Boomi, etc.) is a plus.
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