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Home Based Zendesk Jobs (NOW HIRING)

iSpot

Customer Support Analyst

Bellevue, WA · Hybrid

$68K - $82K/yr

Queue & SLA Management ● Own and manage a daily, task-based Zendesk ticket queue, delivering a ... A hybrid work schedule indicates that you work in the office some days and work from home other ...

Converge

Customer Experience Specialist

Washington, DC · Remote

$55K - $65K/yr

Home-based, ideally located in New-Jersey or surrounding area. Salary: $55,000-65,000 This role is ... Experience using CRM systems such as HubSpot, Salesforce, or Zendesk. * Excellent communication and ...

Scooter's Coffee

Network Administrator

Omaha, NE · Hybrid

An office-first employee can flex between in-office work and working from home based on personal or ... Respond to user requests for network-related technical assistance via the Zendesk ticketing system.

New

Ennoble Care

Director of IT Operations

Marlton, NJ · On-site

Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with ... Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ ...

ACERTUS

Intake Specialist I

Overland Park, KS

$19 - $20/hr

Schedule: 8:30am-5:00pm Compensation: $19 - $20/hr based on experience What you will be doing ... Process and track FedEx returns using Excel, Zendesk, and Transtitle. * Operate postage and folding ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

Assa Abloy

Technical Support Specialist

Austin, TX · On-site

Follow established processes in Zendesk * Collaborate with Product, Engineering, and CS to improve ... Pay within each range is based on a variety of factors including, but not limited to, to primary ...

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Home Based Zendesk information

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How much do home based zendesk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for home based zendesk in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is a Home Based Zendesk job?

A Home Based Zendesk job involves providing customer support or technical assistance remotely using the Zendesk platform. Employees in this role typically handle customer inquiries, resolve issues, and ensure customer satisfaction via email, chat, or phone from the comfort of their own home. These jobs require strong communication skills, familiarity with Zendesk software, and the ability to work independently. Many companies offer full-time or part-time remote Zendesk positions, making it a flexible option for those seeking work-from-home opportunities.

How does working as a home-based Zendesk support agent typically differ from in-office customer service roles?

As a home-based Zendesk support agent, you'll enjoy greater flexibility but also face unique challenges, such as maintaining consistent communication with your remote team and managing your own work environment. You'll primarily interact with customers through Zendesk, handling tickets, live chats, and sometimes calls, often collaborating via messaging platforms with colleagues and supervisors. Staying self-motivated and organized is essential, as you'll need to balance efficiency with delivering high-quality support. Additionally, many companies provide virtual training and regular check-ins to help remote agents stay aligned with team goals and updates.

How can I make 25 an hour online?

A home-based Zendesk support agent can earn around $25 an hour by providing customer service remotely, often requiring strong communication skills and familiarity with Zendesk software. These roles typically involve part-time or full-time schedules and may require relevant experience or certifications in customer support or help desk tools.

What is the difference between Home Based Zendesk vs Home Based Customer Support Representative?

AspectHome Based ZendeskHome Based Customer Support Representative
CredentialsBasic customer service skills, Zendesk platform familiarityCustomer service skills, communication skills
Work EnvironmentRemote, computer-based, using Zendesk softwareRemote, computer-based, using various support tools
Industry UsageCustomer support teams, help desksCustomer service across multiple industries
Search/Comparison IntentRoles involving Zendesk platformGeneral customer support roles

Home Based Zendesk roles focus on using the Zendesk platform to manage customer inquiries remotely, requiring familiarity with Zendesk software. In contrast, Home Based Customer Support Representatives handle customer issues across various platforms and tools, often with broader customer service skills. Both roles are remote and industry-wide, but Zendesk-specific positions emphasize platform expertise.

Does Zendesk allow remote work?

Home Based Zendesk roles typically allow remote work, enabling employees to perform customer support and related tasks from their own location. These positions often require familiarity with Zendesk software and good communication skills, and may have flexible schedules depending on the employer.

What is the easiest WFH job to get hired at?

Home-based Zendesk support roles are often considered accessible entry-level WFH jobs, as they typically require good communication skills, basic technical knowledge, and customer service experience. These positions usually involve remote work with flexible schedules and may require training on Zendesk software. Having relevant certifications or prior customer support experience can improve chances of hiring.

What job makes $10,000 a month without a degree?

Home-based Zendesk support roles can potentially earn around $10,000 per month for experienced agents, especially those with specialized skills or in high-demand industries. Success depends on factors like workload, client contracts, and skill level, with some agents working freelance or as independent contractors. Typically, these roles require strong communication skills and familiarity with customer service platforms but do not always require a formal degree.

What are the key skills and qualifications needed to thrive as a Home Based Zendesk Support Specialist, and why are they important?

To thrive as a Home Based Zendesk Support Specialist, you need strong customer service skills, excellent written communication, and familiarity with help desk operations, often backed by prior experience in remote support roles. Proficiency in Zendesk's ticketing system, knowledge base management, and basic troubleshooting tools is typically required. Attention to detail, problem-solving abilities, and self-motivation help someone stand out when working independently. These skills ensure efficient, high-quality support that maintains customer satisfaction and smooth workflow in a remote environment.
More about Home Based Zendesk jobs
What cities are hiring for Home Based Zendesk jobs? Cities with the most Home Based Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Home Based Zendesk jobs? States with the most job openings for Home Based Zendesk jobs include:
What job categories do people searching Home Based Zendesk jobs look for? The top searched job categories for Home Based Zendesk jobs are:
Home Based Zendesk jobs near you
Infographic showing various Home Based Zendesk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Customer Support Analyst

iSpot

Bellevue, WA • Hybrid

$68K - $82K/yr

Full-time, Part-time

Posted 17 days ago

Job description

Immigration / Work Authorization Notice: Applicants must be currently authorized to work in the United States. iSpot is not able to sponsor or take over sponsorship of an employment visa for this position at this time.

iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

About the Role

iSpot.tv is looking for a Customer Support Analyst to join our team. In this role, you will be working with multiple Internal teams and External stakeholders to create an exceptional experience for our enterprise clients.

This role requires a unique blend of product specific knowledge, technical expertise and exceptional professional writing skills as the team serves as one of the main point of contact for our large book of enterprise clients.

Queue & SLA Management

● Own and manage a daily, task-based Zendesk ticket queue, delivering a guaranteed 24-hour response time and a 1–2 business day resolution rate across all accounts.
● Provide an exceptional level of customer service while maintaining high-velocity throughput on a wide variety of tasks.
Technical Troubleshooting & Product Ops
● Evaluate, troubleshoot, and replicate complex UI bugs and data discrepancies; accurately document findings and escalate unresolved issues to Product Integration (PI) and Engineering via JIRA within 24 hours.
● Utilize MySQL databases to perform backend data verification and isolate root causes of client-reported data issues.
● Assist with pixel creation, deployment troubleshooting, and cross-platform data delivery verification using internal tools.
● Provision APIs, manage Devsite access, and handle technical account lifecycle operations (new account setup, access changes, deactivations) across our core platforms (Ace, iSpot, 605).
Client Advisory & Incident Communication
● Address intricate customer inquiries regarding platform methodologies and reporting metrics with clear, articulate, and professional written communication.
● Monitor platform health and lead incident communications by drafting and publishing high-visibility Statuspage posts and in-dashboard notifications for Severity 1–2 system outages.
● Partner closely with iSpot's Solutions, Content Ops, and Engineering teams to advocate for the customer and streamline resolution workflows.

Technical Requirements:

● Technical/Coding Aptitude: Practical experience or education in coding/scripting (e.g., SQL, Python) or working with an Engineering team. You must be comfortable navigating databases, interpreting bug/error communications and running basic queries.
● Platform Proficiency: Direct experience working within the Zendesk platform for ticket management, alongside JIRA, Salesforce, and Confluence.
● Data Verification: Experience verifying data delivery, analyzing API usage, or creating digital tracking/pixels is highly preferred.
Core Competencies:
● Professional Writing & Communication: Exceptional written communication skills with a proven ability to translate highly technical concepts or numerical methodologies into clear, customer-friendly explanations.
● Speed & Adaptability: A fast learner who thrives in complex, rapidly growing environments and can easily adjust as company products and priorities evolve.
● Critical Thinking: Strong analytical storytelling and numerical reasoning skills—you know how to look at data through multiple lenses to solve problems.
● Proactive Optimization and Teamwork: A self-starting mindset with a natural inclination toward continuous improvement for both yourself and the team.
● Attention to Detail: Highly organized, detail-oriented, and motivated by the satisfaction of systematically working through and clearing out a daily queue of diverse tasks.

Target cash compensation range: $68,680-82,760 USD Annually

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, go HERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA or New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.

#LI-Hybrid

If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!

iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.