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Home Based Zendesk Jobs (NOW HIRING)

Pennymac

Senior Application Developer

Westlake Village, CA · On-site

$131K - $294K/yr

Zoom, ZenDesk, Five9, CallMiner or similar communication platforms * Cloud infrastructure ( AWS preferred) * DevOps pipelines and Git-based workflows * Knowledge of: * Networking protocols (SIP, RTP ...

ClearStar

Customer Success Advocate

Zendesk experience preferred. • Proficiency with Microsoft Office Suite and web-based ... home office space that is quiet, secure, and free of distractions during working hours. • ...

Ennoble Care

Director of IT Operations

Marlton, NJ

Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with ... Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ ...

Ennoble Care

Director of IT Operations

Marlton, NJ · On-site

Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with ... Experience with Dialpad, Zendesk, or ADP. Location: This role will be based in our Marlton, NJ ...

Opendoor

Transaction Coordinator

Phoenix, AZ · On-site

Use Zendesk and internal systems to manage, document, and track transaction activity. * Partner ... In-office role based in Phoenix, Arizona; this is not a remote position. * Monday through Friday ...

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How much do home based zendesk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for home based zendesk in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is a Home Based Zendesk job?

A Home Based Zendesk job involves providing customer support or technical assistance remotely using the Zendesk platform. Employees in this role typically handle customer inquiries, resolve issues, and ensure customer satisfaction via email, chat, or phone from the comfort of their own home. These jobs require strong communication skills, familiarity with Zendesk software, and the ability to work independently. Many companies offer full-time or part-time remote Zendesk positions, making it a flexible option for those seeking work-from-home opportunities.

What is the easiest WFH job to get?

A home-based Zendesk support role is often considered an accessible work-from-home job, as it typically requires customer service skills, basic computer proficiency, and familiarity with Zendesk software. These positions often have flexible schedules and do not always require extensive prior experience or certifications, making them relatively easy to obtain for entry-level candidates.

How does working as a home-based Zendesk support agent typically differ from in-office customer service roles?

As a home-based Zendesk support agent, you'll enjoy greater flexibility but also face unique challenges, such as maintaining consistent communication with your remote team and managing your own work environment. You'll primarily interact with customers through Zendesk, handling tickets, live chats, and sometimes calls, often collaborating via messaging platforms with colleagues and supervisors. Staying self-motivated and organized is essential, as you'll need to balance efficiency with delivering high-quality support. Additionally, many companies provide virtual training and regular check-ins to help remote agents stay aligned with team goals and updates.

What skills are needed for Zendesk jobs?

Home Based Zendesk jobs typically require strong customer service skills, proficiency with Zendesk software, and good communication abilities. Knowledge of ticketing systems, problem-solving skills, and the ability to work independently are also important for success in these roles.

Is Zendesk good to work for?

Home Based Zendesk roles typically involve customer support or technical assistance using Zendesk software, which requires strong communication skills and familiarity with the platform. Many employees find these positions flexible and suitable for remote work, but experiences can vary depending on the company and management. Overall, it can be a good opportunity for those interested in customer service and remote work environments.

What is the difference between Home Based Zendesk vs Home Based Customer Support Representative?

AspectHome Based ZendeskHome Based Customer Support Representative
CredentialsBasic customer service skills, Zendesk platform familiarityCustomer service skills, communication skills
Work EnvironmentRemote, computer-based, using Zendesk softwareRemote, computer-based, using various support tools
Industry UsageCustomer support teams, help desksCustomer service across multiple industries
Search/Comparison IntentRoles involving Zendesk platformGeneral customer support roles

Home Based Zendesk roles focus on using the Zendesk platform to manage customer inquiries remotely, requiring familiarity with Zendesk software. In contrast, Home Based Customer Support Representatives handle customer issues across various platforms and tools, often with broader customer service skills. Both roles are remote and industry-wide, but Zendesk-specific positions emphasize platform expertise.

Does Zendesk allow remote work?

Home Based Zendesk roles typically allow remote work, enabling employees to perform customer support and related tasks from their own location. These positions often require familiarity with Zendesk software and good communication skills, with flexible or scheduled hours depending on the company’s policies.

What are the key skills and qualifications needed to thrive as a Home Based Zendesk Support Specialist, and why are they important?

To thrive as a Home Based Zendesk Support Specialist, you need strong customer service skills, excellent written communication, and familiarity with help desk operations, often backed by prior experience in remote support roles. Proficiency in Zendesk's ticketing system, knowledge base management, and basic troubleshooting tools is typically required. Attention to detail, problem-solving abilities, and self-motivation help someone stand out when working independently. These skills ensure efficient, high-quality support that maintains customer satisfaction and smooth workflow in a remote environment.
More about Home Based Zendesk jobs
What cities are hiring for Home Based Zendesk jobs? Cities with the most Home Based Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Home Based Zendesk jobs? States with the most job openings for Home Based Zendesk jobs include:
What job categories do people searching Home Based Zendesk jobs look for? The top searched job categories for Home Based Zendesk jobs are:
Home Based Zendesk jobs near you
Infographic showing various Home Based Zendesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Senior Application Developer

Pennymac

Westlake Village, CA • On-site

$131K - $294K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Opportunity
We are seeking a Senior Application Developer to lead the development of next-generation Communication Platforms at Pennymac. This role will develop, manage and mentor a talented team of application developers building robust, scalable, and highly available systems. The ideal candidate combines technical expertise in real-time communications and open-source tools like FreeSWITCH, with proven experience delivering enterprise-grade software solutions integrated with platforms such as ZenDesk, ServiceNow, Five9, Zoom, and CallMiner.
You will guide the design, development, and deployment of VOIP/SIP systems, real-time APIs, and customer engagement platforms, driving innovation while ensuring quality, reliability, and performance.
What You'll Do (Responsibilities)
  • Lead, mentor, and develop a team of engineers focused on communication technologies and full-stack development.
  • Set technical direction and ensure adoption of best practices in architecture, security, DevOps, and software delivery.
  • Champion a high-performance, agile development culture aligned with Pennymac's values and technology strategy.
  • Oversee development of complex, enterprise-transforming communication applications using modern tech stacks.
  • Drive the integration of communication platforms (e.g., Zoom, Five9, ZenDesk, CallMiner) with internal systems.
  • Ensure the design and stability of VOIP infrastructure, including SIP servers and FreeSWITCH deployments.
  • Promote the use of design patterns, event-driven architecture, unit testing, and clean code principles across the team.
  • Architect scalable, secure, and cloud-native solutions leveraging containerization (Docker/Kubernetes), CI/CD pipelines, and infrastructure-as-code (e.g., Chef, AWS CDK, Troposphere).
  • Guide incident response and troubleshooting of high-impact production issues with composure and technical depth.
  • Foster observability, monitoring, and performance tuning practices in VOIP and application environments.
  • Work cross-functionally with business stakeholders, Product, QA, and IT to ensure applications deliver measurable business value.
  • Translate business needs into clear technical goals, balancing short-term delivery with long-term maintainability.

What You'll Bring
What We're Looking For (Qualifications)
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 8+ years of software engineering experience, including 3+ years in technical leadership roles.
  • Proven success leading teams building real-time communication or VOIP-based applications.
  • Hands-on experience with backend development (Go, Python, Node.js) and front-end frameworks (React, TypeScript, JavaScript).
  • Strong understanding of API design, microservices, and distributed systems.
  • Experience working with:
    • FreeSWITCH and SIP protocols
    • Zoom, ZenDesk, Five9, CallMiner or similar communication platforms
    • Cloud infrastructure (AWS preferred)
    • DevOps pipelines and Git-based workflows
  • Knowledge of:
    • Networking protocols (SIP, RTP, TCP/IP, DTMF, QoS)
    • NoSQL databases (MongoDB)
    • Container orchestration (Kubernetes), Docker
    • Infrastructure as code (Chef, AWS CDK, Troposphere)
    • Authentication protocols (OAuth2)
  • Familiarity with Agile and SCRUM methodologies
  • Strong communication and collaboration skills, with a demonstrated ability to work across teams and drive results.

Nice to Haves:
  • Experience with FreeSWITCH module development or customization
  • Familiarity with packet analysis tools (e.g., Wireshark)
  • Prior experience with SMS, contact center, or CRM integrations
  • Linux systems administration and scripting with Bash/Python
  • Background in speech analytics, AI-driven call classification, or real-time transcription

Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
  • Comprehensive Medical, Dental, and Vision
  • Paid Time Off Programs including vacation, holidays, illness, and parental leave
  • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
  • Retirement benefits, life insurance, 401k match, and tuition reimbursement
  • Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
  • Lower in range - Building skills and experience in the role
  • Mid-range - Experience and skills align with proficiency in the role
  • Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$131,500 - $294,000
Work Model
OFFICE

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