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Pest Control Customer Service information

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How much do pest control customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for pest control customer service in the United States is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pest Control Customer Service representative, and why are they important?

To thrive as a Pest Control Customer Service representative, you need strong communication abilities, basic knowledge of pest control services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling platforms, and call center systems is commonly required. Outstanding problem-solving, patience, and attention to detail help build rapport and resolve customer concerns effectively. These skills ensure customer satisfaction, accurate service coordination, and the smooth handling of inquiries in a busy service environment.

What is the difference between Pest Control Customer Service vs Pest Control Technician?

AspectPest Control Customer ServicePest Control Technician
CredentialsCustomer service skills, sometimes industry-specific trainingLicensing and certifications in pest management
Work EnvironmentOffice, call centers, or remote supportOn-site at customer locations, treatment areas
Employer & Industry UsageCustomer support roles within pest control companiesField roles responsible for pest treatments
Search & Comparison IntentUnderstanding customer support roles in pest controlTechnical pest control work and responsibilities

While Pest Control Customer Service focuses on assisting clients, scheduling, and providing support, Pest Control Technicians perform the actual pest treatments on-site. Both roles are essential in the pest control industry but differ in responsibilities, credentials, and work environment.

What are some common challenges faced by Pest Control Customer Service representatives and how can they be managed?

Pest Control Customer Service representatives often encounter challenges such as handling distressed customers, managing scheduling conflicts, and staying updated on service protocols. To manage these, it’s important to develop strong communication and problem-solving skills, maintain a calm and empathetic demeanor, and work closely with field technicians to coordinate appointments efficiently. Most companies also provide training on pest identification and customer management, which helps in providing accurate information and building trust with clients.

What does a Pest Control Customer Service representative do?

A Pest Control Customer Service representative assists customers with scheduling pest control services, answering questions about treatments, and resolving any concerns related to pest issues. They act as the main point of contact between clients and the pest control company, ensuring a positive customer experience. Their responsibilities often include explaining service options, providing quotes, and coordinating with technicians to address customer needs efficiently.
More about Pest Control Customer Service jobs
What cities are hiring for Pest Control Customer Service jobs? Cities with the most Pest Control Customer Service job openings:
What states have the most Pest Control Customer Service jobs? States with the most job openings for Pest Control Customer Service jobs include:
What job categories do people searching Pest Control Customer Service jobs look for? The top searched job categories for Pest Control Customer Service jobs are:
Pest Control Customer Service jobs near you
Infographic showing various Pest Control Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,545 per year, or $17.1 per hour.

Pest Control Customer Service Representative

Rowland Pest Management, Inc.

Casselberry, FL • Remote

$16 - $21/hr

Full-time

Retirement, PTO

Posted 21 days ago

Job description

Rowland Pest Management is currently hiring for a full-time remote Pest Control Customer Service Representative to join our busy office team in the New Smyrna, FL area. This customer service/office position earns a competitive wage of $16.00 - $21.00 per hour.

In addition to competitive pay and our positive culture, we offer our Pest Control Customer Service Representative the following benefits:

  • 401k with a 5% match
  • Paid time off (PTO)
  • Paid training

Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled!

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


DAY-TO-DAY

As a remote Customer Service Representative (CSR) for us, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services.


ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.

We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.


OUR IDEAL PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE

  • Customer service driven - Eager to help customers find
  • Respectful - Treats others with kindness and dignity
  • Reliable - Shows up to work on time and prepared
  • Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
  • Takes pride in their work - Has a high standard of quality of work

If this sounds like you, keep reading!


REQUIREMENTS FOR A PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE

  • 5+ years of verified customer service experience in a call center or similar fast-paced environment
  • Previous home services experience
  • Experienced in a general office, customer service, or sales role
  • Dispatch or routing experience
  • Strong verbal and written communication skills
  • Above average telephone skills and etiquette
  • The ability to work remotely

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.

If you meet the above requirements, we need you. Apply today to join our office team as a remote Customer Service Representative!

Location: 32168