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Pest Control Customer Service Representative Jobs

Fox Pest Control

Pest Control Service Manager

Hope, RI · On-site

$70K - $75K/yr

Fox Pest Control seeks a dedicated Pest Control Service Manager to lead our team, uphold our core ... By building up leaders and maintaining positive relationships with our customers, we work to make a ...

Nvirotect Pest Control Services

Be Seen First

Pest Control Service Professional

Orlando, FL · On-site

$62K - $72K/yr

... route of customers · Apply pesticides to homes, business, facilities, etc. in accordance to ... We provide pest control services statewide. We are a one-stop pest control company able to help you ...

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Pest Control Customer Service Representative information

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How much do pest control customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for pest control customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pest Control Customer Service Representative, and why are they important?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

What are some typical challenges faced by Pest Control Customer Service Representatives, and how can they be managed effectively?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What does a Pest Control Customer Service Representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.
More about Pest Control Customer Service Representative jobs
What cities are hiring for Pest Control Customer Service Representative jobs? Cities with the most Pest Control Customer Service Representative job openings:
What states have the most Pest Control Customer Service Representative jobs? States with the most job openings for Pest Control Customer Service Representative jobs include:
What job categories do people searching Pest Control Customer Service Representative jobs look for? The top searched job categories for Pest Control Customer Service Representative jobs are:
Pest Control Customer Service Representative jobs near you
Infographic showing various Pest Control Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pest Control Customer Service Representative

Green Lawn Fertilizing/Green Pest Solutions

West Chester, PA • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Join the Region's Fastest-Growing Pest Control Team
Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ, and DE tri-state area. Since 2004, we've grown into one of the Top 100 Pest Control Companies in the U.S. (as recognized by PCT Magazine ), and for the seventh consecutive year in 2025, have been recognized as one of the "Top 100 Best Places to Work" by the Philadelphia Business Journal .
We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50 . Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.
Our mission is simple: to be the leader in the pest control industry by delivering a superior customer experience. That starts with hiring exceptional people-like you.
What You'll Do:
As a Customer Service Representative, you'll be the friendly, knowledgeable voice that helps our customers feel confident and cared for. You'll handle inbound and outbound calls, resolve issues, and support field technicians-all while working in a fast-paced, team-focused environment.
Key Responsibilities:
  • Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups
  • Deliver 5-star customer service across phone, email, and other communication channels
  • Manage data entry, account updates, service requests, and cancellations in our customer management system
  • Create and review Excel-based reports and service logs
  • Provide support to field technicians by managing dispatch, scheduling, and customer updates
  • Participate in team meetings and contribute to process improvements
  • Maintain professionalism and empathy during customer interactions

Schedule:
  • Monday-Friday: 10:30 AM - 7:00 PM
  • Occasional Saturday hours during peak seasons

Requirements
  • 3+ years of experience in customer service or call center role
  • Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
  • Excellent written and verbal communication skills, including professional grammar and tone
  • Strong attention to detail and high accuracy in data entry
  • Ability to multitask and prioritize in a busy, fast-paced setting
  • A positive, team-first attitude and strong problem-solving skills
  • Comfort with remote work and occasional travel to HQ (West Chester, PA)
  • Ability to pass background check, including criminal and drug screening review

Why You'll Love Working Here:
Compensation and Benefits:
  • Competitive weekly pay + On-Demand Pay option
  • Full health benefits: Medical, Dental, Vision, Life & Disability Insurance
  • 401(k) with company match
  • Paid training, holidays, and time off
  • Formal Leadership Development Program for long-term growth

Be Part of Something That Grows
If you're motivated, detail-oriented, and enjoy helping people, you'll thrive at Green Pest Solutions. Join a team where your contribution matters-and where growth isn't just about the business, but about you. Green Pest Solutions is an Equal Opportunity Employer. We're committed to fostering a diverse, inclusive, and respectful workplace for all employees.

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