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Pest Control Customer Service Representative Jobs

Fox Pest Control

Pest Control Service Manager

Hope, RI · On-site

$70K - $75K/yr

Fox Pest Control seeks a dedicated Pest Control Service Manager to lead our team, uphold our core ... By building up leaders and maintaining positive relationships with our customers, we work to make a ...

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How much do pest control customer service representative jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for pest control customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pest Control Customer Service Representative, and why are they important?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What are some typical challenges faced by Pest Control Customer Service Representatives, and how can they be managed effectively?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What does a Pest Control Customer Service Representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

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What cities are hiring for Pest Control Customer Service Representative jobs? Cities with the most Pest Control Customer Service Representative job openings:
What states have the most Pest Control Customer Service Representative jobs? States with the most job openings for Pest Control Customer Service Representative jobs include:
What job categories do people searching Pest Control Customer Service Representative jobs look for? The top searched job categories for Pest Control Customer Service Representative jobs are:
Pest Control Customer Service Representative jobs near you
Pest Control Service Manager

Pest Control Service Manager

Fox Pest Control

Hope, RI • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Fox Pest Control rating

6.2

Company rating: 6.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

22nd of 31 rated pest control companies

Job description

Overview

Join Our Team as a Full-Time Pest Control Service Manager!

Are you a dynamic leader with a passion for the pest control industry? Fox Pest Control seeks a dedicated Pest Control Service Manager to lead our team, uphold our core values, and drive our operations to new heights.

Who is Fox

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service. We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

What We Offer

  • Competitive Salary of $70,000 to $75,000 annually.
  • Comprehensive medical, dental, and vision coverage
  • 401k with a generous company match.
  • Paid Time Off, Paid holidays, PTO.
  • Employee stock purchase plan.
  • A positive work culture that fosters empowerment and creates an uplifting environment
  • Significant potential for growth with personalized leadership plans for all team members.
  • Paid hands-on training opportunities.
Responsibilities

A Day in the Life of a Pest Service Manager

  • Embody Our Core Values: Lead by example and integrate Fox Pest Control's core values into every aspect of the branch.
  • Comprehensive Industry Involvement: Engage in all facets of the pest control industry, including technical, route, sales, administrative, and operational management.
  • Collaborate with Branch Manager and Office Personnel: Work closely with the branch manager and other service managers to ensure smooth operations.
  • Supervise and Train Technicians: Oversee, train, and evaluate a team of technicians to maintain high service standards.
  • Plan and Implement Policies: Develop and execute company policies and procedures.
  • Manage a Diverse Team: Lead, coach, and counsel a multi-level staff of 10+ individuals.
  • Perform Additional Duties: Take on other tasks as assigned to support the branch.
Qualifications

What We're Looking For

  • Leadership Experience: Minimum of 2+ years in a leadership role.
  • Industry Expertise: Experience in the pest control or lawn care industry is strongly preferred.
  • Regulatory Knowledge: Understanding of industry standards and state and federal regulations.
  • Sales Management: Previous experience in sales management is a plus.
  • Customer Service Skills: Exceptional customer service and retention abilities.
  • Communication Skills: Strong verbal and written communication and interpersonal skills.
  • Organizational Skills: Excellent follow-up, organizational, and time management skills, including route management.
  • Multi-tasking Ability: Capable of handling a wide variety of duties.

Fox Pest Control is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#FPC345

Employment Type: FULL_TIME

What Fox Pest Control employees say

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Hours and flexibility

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