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Pest Control Customer Service Representative Jobs in Florida

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How much do pest control customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for pest control customer service representative in Florida is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $22.84 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a pest control customer service representative?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

What challenges do pest control customer service representatives face, and how can they be managed?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What does a pest control customer service representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.

Is pest control worth it as a career?

A pest control customer service representative plays a key role in client communication and scheduling, often requiring knowledge of pest management techniques and safety protocols. The career can offer stable employment, opportunities for certification, and a chance to work outdoors or in various environments. Overall, it can be a worthwhile career for those interested in service roles and environmental health.
What are popular job titles related to Pest Control Customer Service Representative jobs in Florida? For Pest Control Customer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Pest Control Customer Service Representative jobs in Florida look for? The top searched job categories for Pest Control Customer Service Representative jobs in Florida are:
What cities in Florida are hiring for Pest Control Customer Service Representative jobs? Cities in Florida with the most Pest Control Customer Service Representative job openings:
Pest Control Customer Service Representative jobs near you
Infographic showing various Pest Control Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Temporary. Highlights an 100% In-person job distribution, with an average salary of $38,377 per year, or $18.5 per hour.

Pest Control Customer Service Representative

Rowland Pest Management

New Smyrna Beach, FL • On-site

$16/hr

Other

Retirement, PTO

Re-posted yesterday

Job description

Rowland Pest Management is currently hiring for a full-time Pest Control Customer Service Representative to join our busy office team in the New Smyrna, FL area. This customer service/office position earns a competitive wage of $16.00 per hour + commission.
In addition to competitive pay and our positive culture, we offer our Pest Control Customer Service Representative the following benefits:
  • 401k with a 5% match
  • Paid time off (PTO)
  • Paid training
Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled!
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
As a Customer Service Representative (CSR) for us, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services.
ABOUT ROWLAND PEST MANAGEMENT
We're a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.
We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.
OUR IDEAL PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE
  • Customer service driven - Eager to help customers find
  • Respectful - Treats others with kindness and dignity
  • Reliable - Shows up to work on time and prepared
  • Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
  • Takes pride in their work - Has a high standard of quality of work
If this sounds like you, keep reading!
REQUIREMENTS FOR A PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE
  • 5+ years of verified customer service experience in a call center or similar fast-paced environment
  • Experienced in a general office, customer service, or sales role
  • Strong verbal and written communication skills
  • Above average telephone skills and etiquette

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.
If you meet the above requirements, we need you. Apply today to join our office team as a Customer Service Representative!
Location: 32168

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